FedEx Reviews 

Delivery to wrong address ,missing package, attempt to re delivery twice but driver didn't ringing the door bell and report we are not home. we were tracking the delivery schedule seating and waiting for both days. Unable to connect with a customer service. very poor experience.

Every time i have used FedEx they have had delays and delays delivering my packages. No more! The delay yesterday had no reason, the delay today is "Weather", it is sunny all day between my location and my package (1.5hr away). Unacceptable and I will never use this company again.

My wife and I had a shipment- a gazebo sent from Wayfair Canada- fraudently misdirected from our address to another this Monday the 16th of March. We received a smaller shipment from Wayfair last Friday and that shipment (2 boxes) was confirmed by a photo taken of our front door landing (see photo of landing shipment confirmation). The second shipment, a 11 x 11 foot gazebo set, to the same location in Bancroft, was never received and the confirmation photo is of someone else's garage (see below). We also have video footage of the driver arriving 28 minutes later to our home than the picture of the unknown garage that was sent to FedEx by the driver. Nothing was dropped off during the fraudulent delivery to our home. The video shows the driver pull into our driveway, stop,and then turn around near the road, and leave. The contents had been dropped off at this unknown garage (28 minutes earlier) before the driver arrived at the intended delivery location (our home). Despite contacting the resolution department, and with incontrovertible timeline and photo and video evidence, FedEx has indicated that it can't do anything about this apparent theft. The shipment came from the Belleville depot. Has anyone else experienced this? Michael Medina MBA, 64 retired college teacher.

FedEx marked my package as “attempted delivery failed” without actually attempting delivery. Normally, a door tag should be left, but in my case there was no door tag and no phone call. I checked the security footage, and there was no FedEx van or delivery person at my address. When I called customer service, the representative told me the package was still at the local Dorval facility. Instead of delivering it to my address, I was told to choose a nearby pickup location so they would not need to come to my home. This is extremely unprofessional service. In my experience, Canada Post is far better than FedEx.

I ordered two jackets from Patagonia. When the package arrived through FedEx, the bottom of the shipping bag had been deliberately opened and one jacket was missing. The men’s Patagonia jacket was stolen, while the women’s jacket was left inside.
After contacting Patagonia customer service, they confirmed that both jackets were originally packed inside the bag before shipment. This means the item was most likely stolen during the FedEx delivery process. The bag clearly shows the Patagonia logo, which may have made the contents an easy target.
I went to my local Patagonia store to report the situation. This was a very disappointing experience and raises serious concerns about package security during delivery.

This lousy company will leave you on the phone forever. Hardest to deal with them,better avoid,use others!

Subject: Concern About Unsafe Delivery Situation
Hello,
I am writing regarding a recent FedEx delivery on 6March 2025 to my apartment on the 3rd floor in REGINA , SK . The shipment included a mattress and a bed frame.
The driver arrived alone. He delivered the mattress to my door but asked me to help carry the bed frame upstairs. I felt uncomfortable but helped because there was no other option. After lifting the bed frame, I started experiencing stomach pain.
I want to clarify that the driver himself was polite and respectful. My concern is about the company's delivery policy. Heavy furniture deliveries should not require customers to assist with lifting, especially when only one driver is assigned.
This situation raises an important question: if a customer gets injured while helping with a delivery, who is responsible?
I would appreciate clarification about FedEx's policy for heavy deliveries and what protection customers have in situations like this.
Thank you for your attention to this matter.

My package was supposed to be deliver on March 3rd. Today March 4th, and the package is still in Paris. What a joke, not even an update on the delivery date. I am not sure how this company still holding.

Absolutely horrible service. I keep getting different dates and times when my parcel will arrive. And when I call "customer service" I get the same song and dance with no real answers, just repeating what their website tells them. I'm surprised this company is still in business. I find Canada Post more reliable and that in itself says something. If your thinking of using FedEx I have some advice... DON'T!!!

One of the worst customer service. How do people get hired. They should speak clearly and patiently. Real people are worse than robots

I was charged 2 different charges for a shpment that was CANCELLED and still in my house!!!! When I asked for a refund, I was told it would take 6 business days. On the 7th business day I was told there is no refund for ground delivery. I've been on hold now for 20 minutes. Horrible, horrible service. The right hand doesn't know what the left hand is doing.

Was assured that heavy package would be delivered to my front door. I had a neighbour ready to help bring the package inside. FedEx did not deliver to my front door; instead, left a 250lb+ order in my driveway. Not so much as a knock on the door. I am betting they assumed that without a car in the drive that they would be long gone before a complaint was made. They had the manpower to remove this from their truck; but, without any consideration to the purchaser. Took 3 neighbours to help get this up the stairs and into my home.
A complaint was made directly to FedEx and to the manufacturer. Case opened and closed without a word of response. FedEx…FedUp. Will avoid use of service going forward. Do not recommend.

Seriously! Parcels required recipient to sign. Tracker showed delivery for between 10:50am and 2:50pm. Tracker not updated to reflect late delivery ie. not arriving Saturday. Tracker not updated until Monday am when they choose a new 4 hour time slot for someone to be home mid day! Really! Purolator (Canada Post) is more reliable.

I live in a sketchy area of Saskatoon, so I have a large safe box outside my home for any packages that maybe dropped off. This keeps all packages dry and safe from passerby's.

There is a large notice on the front of my house that clearly states to put all packages in the large box, thanking whoever delivers them.

FedEx showed up today and put it in the center of my outward opening front door! So, how are you supposed to open your door? Also visible to ALL passerby's!!

Completely ignored the sign on the front of the house and walked right past the large safe storage box!

The incompetence is staggering!

Three days my package has been “out for delivery”. I’m not sure what the issue is. The system updates daily, yet no package gets delivered. I’m not going to even bother talking to customer service. It’s always the same nonsense with no real help.

This company scams customers, they delivered my package and then retrieved it. Said it was being returned and to contact the seller who denied refund based on proof of delivery.

The deliveries guy didn't even knock on the door and just pasted delivery attempted but customer was not present. Why do guys are so incompetent ? Why do you keep sucking our blood? Morons!!

If I could give fed ex a negative star rating I would. Theyve lost packages, held onto packages sitting in their trucks for over a week, theyve lied about delivery (and caught as their own photo did not show a large item). Worst logistics company ever with dishonest drivers. Too lazy sometimes to walk packages to door. Awful co.

Got the delivery but a little slower than expected. Support helped out but long wait to get a reply

Got an additional charge of $33.90 CAD after already paying $17.78 USD for the delivery.
Will I use Fedex ever again? Nope.