FedEx Reviews 

If I could give 0 stars, I would. Definitely the worst delivery company I have encountered so far, with the worst customer service. They mark orders as delivered even when the item hasn’t arrived, and they do not prioritize customers’ requests regarding delivery timing. Their customer service promises actions they never follow through on. I requested the driver to follow specific instructions, but they completely ignored them. Now, I have to pick up my item myself even though I opted for delivery — I might as well have bought it in store. Overall, they consistently fail to deliver on their promises and provide reliable service.

Rcvd door tag just today, dated 2 weeks ago, bearing my name as recipient. Only box checked was “pick up next business day by” which was left blank. And FedEx pickup location address was stroked out with no other location given. When I went to my nearest FedEx location all they could tell me was that the package — whatever it was! — was returned to shipper(or so they said — who really knows?) — whoever that was! — because I didn’t pick it up in time. On calling customer service, I FINALLY reached a real person who barely spoke English, and after spending forever on the phone, I still can’t find out where this package is, who sent it, what it is, or anything at all about it. (They did, however, have me repeat my address a total of SEVEN times in one 30-minute call.) And then the “supervisor” I finally was allowed to speak to called me “rude” for “speaking over” her. She told me it was the shipper’s fault, as they had my address wrong on the package. Then, how did the tag end up at my address with my name on it, I asked? She didn’t know. I asked if the driver would be disciplined; she said he did nothing wrong. This company is a clown show of incompetence, and perhaps worse.

Horrible service - Stay Away - never use Fedex they are thieves. I paid just over $45.00 CAD to have a small box delivered from Hamilton, ON to Dallas, TX. My box went to a couple different hubs in Ontario then it was returned back to me. Fedex refuses to refund my money for the shipping service they didn't provide. There's plenty of other courier companies to choose from that actually don't steal your money.

Not delivered when said. They lied said the delivery was canceled because of weather. On a beautiful sunny cold day.

My package was not delivered on the scheduled delivery date. Instead, I received an email telling me to pick it up in Richmond and stating that FedEx would hold the package for 5 days.
Those 5 days should have included the day I was waiting for delivery and Sunday, when FedEx was closed. Despite this, I went to the Richmond location on the 4th day, only to find out—without any prior notice—that my package had already been returned to the sender.
I was never informed that the package would be sent back earlier than promised. This was extremely frustrating and unacceptable.
If there were an option for zero stars, I would choose it.

Worst courier company and Customer service team

Charged 4 times the courier cost for returning back the package to the sender after it got stuck in customs and wasted lots of my time for getting hold of my package

very bad experience with fedex we shipped our stuff with fedex from bc to saskatchwan.our shipper paid money to fedex buyt they told us they did not get money from the shipper and they send our to security without informing us which is really terrible. we were waiting for the shipment when we reached to fedex they told we cannot get our stuff and all our personal belongings in that our mechanical tools cost around $20000 which they did not give us back we do not know where is all our stuff they said we cannot give your stuff and they it is their policy which is really bad. even they did not give any solutions to us. we were ready to pay again but they decline and said do not give our package back.we have lost our mechanical tools around $20000 and also our personal stuff like our clothes and kitchen stuff as well which is cost almost $8000 so our total loss is $28000 with Fedex. they keep everything.Garbage system and staff of Fedex

I was expecting a package from Ikea. I was home, actually sitting on the toilet when they buzzed. There are always people coming in and out of the building. They could have asked to enter easily and could have left the package at my door. It was not an expensive item. Instead, they left and want me to go to pick it up. No reason given why they can't attempt another delivery. So, if you expect a package delivered by Fedex, make sure you take you phone with you to the toilet. It is very annoying how these companies tyrannize you and their way or the highway.

Driver never showed up between the 8 am - 6pm. Then ground transportation delivery option become unavailable which yesterday when I arranged pick up it was available. Every excuse in the book was used as to why driver never showed. Every excuse as to why will potentially be late arriving including it the peak season. No S Sherlock ! It's Christmas ! why are you not prepared ? I'm feeling rage & hate at the moment over this experience.

Had deliveries to Nottawa, ON Dec 11 and 12 the driver was absolutely fantastic and so friendly he made my day

Terrible terrible service. The typical couldn’t deliver the package but i am home all day. They don’t even bother to try the buzzer. No notification had to keep checking and all of the sudden its for pick up and of course now its closed. Customer service also useless and just making excuses. How about training your people to follow to use door buzzers.

2 times we were home and waiting for a package only to see missed notifications.I even asked for my package to be kept at a pick up location, but it never happened.I signed the tag left on the door and on top of that, called customer service to have my package left at the door.The next day, the driver took a picture from the road.I could see the old tag I signed on the picture ,someone was at home and upon confirmation, this driver never knocked on the door and they never left a new tag.If they had came to the door, they would have seen the old signed tag and left a new one.I have called daily for 4 days or 5 now.Call centre does not even have phone numbers to give to customers if we want to directly call the FedEx stations to complain about these drivers who waste FedEx company money.The call centre tickets, and requests made on behalf of customers are not even being addressed and so drivers don't even fulfill the customers' wishes.It's very frustrating going through this just because a driver feels like noone is not at home.Fedex and it's employees have been the WORST delivery providers basing on my experience.It's so shameful.AM VERY VERY DISPLEASED.

Delays and delays... an almost frozen tracking page and a chatbot that is unavailable most of the time!

Honestly, it’s a terrible company. I’ve tried to send a package to the United States twice, and both times they just returned it without any explanation, and they kept my money — and the shipment is expensive. I’ve called customer service and they don’t give me any solution.

Completely terrible company. Watched a driver pull up to my house take a photo from his driver seat and then drive off saying no one was home to accept my Delivery. Called they said they would redeliver the next day, I am up and waiting, get a message it’s being held a facility so far away I have to spend $56 to rent a car and go get it. Can you swear in these reviews? All of the words for fedex.

The worst company ever. A delivery company that’s backlogged and have taken more than 11 days and counting to deliver a package. They costumer representative lie to me time and time again. Not sure why businesses use this company. Worst ever

Oh boy. Same story as others. Wish I had read reviews before trusting FedEx. Dropped off a small package at Staples in Collingwood, On for Massachusetts on Nov 6,2025. I paid $36 for a 2 week delivery. Today is Nov. 30 and package is sitting in Woodbridge. No one has reached out to me. I called customer service and apparently I need to call their customs phone number tomorrow for more info. What a crock.

……..DO NOT USE FED EX …… NO LONGER RELIABLE

Dell has shipped Laptop purchased on Black FridaySales via FEDEX.Dell order invoice dated 19th Nov.,Indicated Estimated delivery date as 24th.Provided link to track updated on FEDEX website. Update clearly indicated delivery date as 24th before 5 PM, and under special handling section "Direct Signature Required" at the delivery address.
I was at home whole day on 24th and FedEX did not deliver and contacted CSR and she also said that no info available as to when it would be delivered. She sent an email at 5:20 PM indicating opening up a support ticket. at 5:21 PM received follow up email saying that support ticket closed.
There was no further update on 24 nor 25th as to when FEDEX delivery date would be. I was at home whole day 24th and 25th of Nov. There was no email nor any further updates on FEDEX online tracking.
On 25th evening I received a call from a 3 rd party retailer saying that there was a FEDEX parcel and for me to come and pickup, and provided an address for pickup.I clearly told her that I am a senior with disability and uses walker for mobility and that it would be difficult to travel. Then she said that it would be returned back to FEDEX delivery.
I had lost all my trust on FEDEX and Dell, Since they dont care even to update their website nor send any email reference to handing over an expensive Dell Laptop to 3rd party retailer.
I personaly had to travel to this 3rd party retailer on the 26th to receive this expensive Dell Laptop.
Today is 27th of November, Neither on FEDEX nor Dell my account website has not updated after 24th of November.
Would FEDEX or Dell take responsibilty for any damage or theft to this expensive Laptop during this period of time.
Dell has already charged a 4 figure amount on my credit card on the 24th although Dell nor FEDEX Lawfully and Legaly did not hand the possesion of ownership of this Dell Laptop to me.