Fedex Reviews 9,212

FedEx were supposed to arrange a delivery date directly with me.
As delivery address was mothers (end of life), so very important.
No contact was made other than a text informing me of delivery date but no call.
I phoned them and explained please could driver call me when he arrived as I would need to let him in.
No delivery actually occurred on that particular date.
No notification.
I called again FedEx promised to call me when driver arrived at premises. They did not call they left item in hallway outside mums flat, did not press her call her door bell.
It was discovered y a family visit.
Disappointed and disgraceful service.

You cannot possibly rate this joke of a delivery company unless you go sub zero.Or should I say NON delivery company.They delivered my parcel at the wrong address .Despite the photographic evidence of the mistake and no signature provided they are ADAMANT that the address is correct .The dismissive and unhelpful seller customer service believes them despite the evidence . I will make sure none of my orders will involve FedEx in the future!

I'd ordered an item online for £249. The retailer's website just said it had been 'dispatched', so I waited for updates from a delivery service (not knowing which one).

When it became overdue, I asked the retailer about it via web chat. They said Fedex had told them they'd delivered it two days earlier. So I popped out to the entrance area of my apartment block and found it lying on the floor, just to the side of the hallway!

Fedex hadn't given me any information about the delivery, either before or after. The deliverer clearly hadn't bothered to buzz my apartment or knock on my door - I was at home at the time when it was delivered (based on what the retailer told me).

The product was only in its own box, with no outer packaging - so anyone passing by could have seen exactly what it was, and could have been tempted to steal it.

Absolutely appalling service from a gaggle of amateurs.

Very disappointing experience with FedEx. My package was shipped 2 weeks ago and was supposed to be delivered several days ago, but the delivery date keeps getting pushed back with no meaningful explanation. Customer service has not been helpful, and I have had to spend my own time chasing updates.

What is most frustrating is that the package has been sitting at the same facility for days without any movement, while the estimated delivery date continues to change. I was due to travel abroad and was relying on receiving the package in time, but FedEx failed to deliver as promised.

Poor communication, lack of accountability, and unreliable delivery service. I will be choosing other shipping companies in the future.

I think one star is too high in all honesty.

Was given a window of delivery of between 850am and 1250pm.

That time passed and when I called was told it could arrive as late as 10pm!

No live tracking and bad customer service.

If I order anything online and see Fedex I will ask for an alternative courier company.

I ordered an article through a printing company and initially received a message from the company that FedX was delivering the parcel. I received a link for the parcel and monitored the tracking. I received a message via FedX that the parcel was arriving on Wednesday 27th May 2026 and that I would receive the parcel before 6pm. I then received a message that the parcel was delayed and would be delivered on Friday 29th May before 6pm. At 4pm I received a message the parcel would now be delivered on Monday 1st June. This was unacceptable as the parcel was needed for a function on Saturday 30th May and it was only ordered because it was originally scheduled to be delivered on the Wednesday. I checked the tracking on Saturday morning and it had arrived at their Gretna base at 6.58am. I phoned the number linked to the Gretna warehouse from their online store and tried 6 times with no reply as I was prepared to drive to Gretna to pick it up.The parcel was delivered on Monday 1st June at 2pm which wasn’t a FedX van and it was no use to me arriving on the Monday. The tracking history was not comparable to the messages I received.

Arrived home early evening to find my parcel was blowing down the street! ... I only can guess the driver had left it on the doorstep... so I'm lucky of to of retrieved it back...is this standard practice?? Anyone passing could of pinched it!!

At the time of writing, FedEx has a Trustpilot score of 1.2/5. I can only assume sellers use Fedex as a handy kill-switch for their business.

Fedex has one job, to deliver stuff when they say they will. No brain surgery, no rocket science. Just pick up - drive - deliver.

THE 😂 "FEDEX PRIORITY" 😂 SERVICE

DATE TRACKING/MSG SCHEDULED DEL.
30/05 22:12 - Goods ordered - due 4-5 June
31/05 20:14 - Info received at FedEx - due 4-5 June
01/06 21:18 - On the way - due 2 June
01/06 21:41 - Departed FedEx hub - due 2 June
02/06 00:14 - At local FedEx facility - due 2 June
02/06 01:08 - MSG: confirmed del. - due 2 June
02/06 14:57 - Out for delivery - due 00:00 - 12:00
02/06 15:15 - Track confirmed del. - due 15:57 - 18:57
02/06 15:23 - MSG: confirmed del. - due 08-00 -12-00
02/06 17:57 - At local FedEx facility - due 3 June
******** Package delivery "not attempted" ********
02/06 23:09 - At local FedEx facility - due 3 June 22:00
03/06 06:34 -Out for delivery - due 3 June 22:00
03/06 20:22 - At local FedEx facility - due 4 June 22:00
******** Package delivery "not attempted" ********
04/06 06:47 - Out for delivery - due 4 June 22:00
04/06 11:07 - Delivered (Sign req.)

FEDEX HAS ONE JOB. I WONDER IF THEY'VE GUESSED WHAT IT IS YET?

An UBER driver as Executive Chair might help. I mean, what is a courier, but a cab share for advance bookings (FedEx, hold the ".… but we do logistics,"' response. You clearly don't!)

Sellers, you sustain FedEx in operation. STOP USING THEM! Look, we get the service (and business) we deserve. Customer buys from you -- you use FedEx -- customer stops buying from you. Simples! At 1.2/5 (that's 1/20, due to no '0' option), FedEx is barely a courier at all, more a lottery. You charge the customer for a ticket, then confiscate their property until they win. Why would they return?

Sack the driver that took my grandsons birthday present to s brown in stead of me i hope your happy with yourself

Absolutely shocking experience parcel was sent for next day delivery for last Friday parcel turned up today Wednesday, I will never use again if I have a choice.

Huge parcel just left on my doorstep. I didn't even know it was there as no one could even be bothered to knock on the door, let alone wait for me to answer the door. Postage isn't what it used to be. I cannot believe how bad it is now, just leaving parcels on the doorstep to get stolen or rained on.

Absolutely awful experience, pretty much in line with all the other terrible reviews, here. Fedex delivered our item to a property about three miles away; a different town, house name, and postcode, no less. Driver faked a signature and posted the item in a letterbox.

Contacted customer support who apologised for the error, told us where the driver had left it, and immediately closed the case saying they can't help any further and to contact the seller. Very unhelpful.

This was an eBay item and the seller (eeautoparts) had very little interest in chasing this up. The proof of delivery, despite being in completely the wrong location, would have been all it took for the seller to win the "item not received" case so they didn't care even a little.

Luckily, we managed to go to the location via the co-ordinates provided and locate the item which was in a completely different mail box to the one said driver claimed he had left it in. Just a generally frustrating experience which will have me steering well clear of any seller using Fedex and keeping my distance from eBay, too.

Changed my delivery date since I would not be home. However FEDEX delivered anyway and left 1 of 2 items on my doorstep.

The driver stated it had been signed for by me and provided a false signature.

The second part, 2 of 2 arrived the following day, the correct day. Even though I was home, it was left once again on my doorstep, and signed for by the driver.

What pathetic service.

They tried to deliver but could not there is someone in the house all the time as dad is house bound but takes a while to awnser then when I tried to reschedule its so complicated so many questions still did not get to information I needed.
To put a note for them to be a bit patient.

I’d give this zero if I could. Totally unreliable and when you ring up all you get is AI that talks to you.

Always charge me 20% VAT even when my goods have been correctly declared as antique and should qualify for 5% VAT,

Do not use Fedex bruh

Over priced pseudo handling disbursement additional line item fees! Your charges are more than the cost of products - I have never had this with other shippers from EU to UK ! Suffice to say NEVER again! Customer services are robot and useless !

NOT ONLY WERE THEY NEARLY TWO HOURS LATER THAN THE DELIVERY TIME, BUT THE DRIVER IS ACTUALLY JUST TAKING PHOTOGRAPHS AT THE END OF THE DRIVEWAY, WITH A CLOSED DOOR BEFORE HE HAS ACTUALLY DELIVERED THE ITEM. THAT IS NOT PROOF OF DELIVERY. ALSO TAKING PICTURES OF CARS DETAILS IS A VIOLATION OF DATA PROTECTION. BUT TO TOP IT OFF THE ITEM INSIDE WAS DAMAGED. HOWEVER DRIVER WAS PLEASANT.

The worst delivery company out there. I have had packages disappear, arrived broken, boxes smashed, products damaged notification services non-existent absolutely the worst, corporate needs to look at their reviews or shut the place down UPS is much better

Not delivery on day one,not delivery on day two...let's see day 3. What is the point of a tracking system and support system which keeps.telling the package is arriving when is not. It makes all the experience stressful...no point contacting support it doesn't exists