Feelwells logo
Visit website

Feelwells Reviews 347

•
TrustScore 5 out of 5

4.9

Pet shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the food and treats, noting that their pets thrive on them and experience improved health. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the prompt arrival of their orders. Additionally, the customer service receives widespread acclaim for being excellent, supportive, and communicative. However, some people were dissatisfied with the delivery speed, attributing occasional delays to the courier service.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the quality of the products,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Border Terrier is Gluten intolerant. I contacted Helen at Feelwells and she sent me some samples of their cold pressed food along with some wet food and postbiotics. My dog absolutely loves the col... See more

Rated 5 out of 5 stars

This is an excellent company providing support and easy communication about feeding management for dogs. We have a border terrier who has a sensitive tummy. It has taken quite a few weeks to transitio... See more

Rated 5 out of 5 stars

We have a border terrier with CECS, Helen from Feelwells sent us some free samples to try- cold pressed food, wet food, postbiotics and about five bags of treats - what generosity. The products are g... See more

Rated 5 out of 5 stars

Always arrives quickly and is always well packed. Wet food is excellent and comes in smallish tins - enough for one meal for a small dog, so very easy if you’re away on holiday. Everything is high qu... See more

Company details

  1. #40 of 265 best companies in Pet shop

Written by the company

Feelwells - Treat your dog well

Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Dog loves it

Munro instantly fell in love with the food, now whines earlier for his supper. Had a small issue with delivery (courier related) and feelwells dealt with it immediatley which was great. Highly highly recommend.

25 March 2026
Rated 5 out of 5 stars

I've been using Feelwells for the last…

I've been using Feelwells for the last 10 years, I had a Ollie who really struggled with his Anal glands and after starting on Feelwells I have never had to have his anal glands done again. I have 3 border collies all on Feelwells and wouldn't use anything else. Delivery very quick and great customer service.

26 January 2026
Rated 5 out of 5 stars

A pleasure to buy from

Fast safe delivery and top communication. A pleasure to buy from. A happy owner and even happier dog, he loves these treats, thank you also for the extra treats included for him to enjoy!

26 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look