I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken by airport baggage handlers and/or equipment. Emma replied within an hour of me leaving... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contac... See more
I was gifted the beautiful green Luca laptop bag, for which I receive many compliments! However, over a year after I got the bag, one of the studs came off the handle. I contacted the company to see i... See more
Fenella Smith make the most beautiful quality pieces. I have received such good customer service from them following an accidental breakage of my dog treats jar, and me trying to find a replacement. T... See more
Company details
- #28 of 54 best companies in Bags and luggage shop
- #23 of 41 best companies in Bag shop
- #25 of 45 best companies in Handbags Shop
Written by the company
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Contact info
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, United Kingdom
- shop@fenellasmith.com
- fenellasmith.com
4.7
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great jewellery cases
I really like the quality of Fenella Smith items. The jewellery cases I've bought recently do not disappoint. Great, vegan leather in vivid colours and a good size. They will make lovely presents too.
29 December 2025
Great products and service …
Had bought a valet tray from Fenella Smith in John Lewis previously but I couldn’t find this year so ordered directly. Excellent price and service, love these little trays for jewellery etc. Had a problem with one delivered so emailed and in less than a day a new one was on its way. Great product and fab service
6 January 2026
Unprompted review
Ella flat lay case is stunning
Ella flat lay case is stunning, lovely quality and perfect for storing my make up!
31 December 2025
Unprompted review
Simply the best
Fabulous bags and amazingly good customer service. Thank you for your recent help, Emma!
PS please get your lovely Lulu crossbody bag back in stock! Thanks x
12 December 2025
Unprompted review
I had a problem with a suitcase wheel…
I had a problem with a suitcase wheel and contacted Emma at fenellasmith who sorted this out in a timely manner.
I cannot recommend this Company enough for great Customer Services.
1 December 2025
Unprompted review
Travel Bag Duo
A fantastic smart travel set comprising of a weekend bag and matching tote handbag. Really good quality and bought during black fri sale at a significant discount, v happy with my purchase!
24 November 2025
My order was out of stock but Emma went…
My order was out of stock but Emma went above and beyond to track the item down and was able to fulfil my order. I am delighted with their personalised customer service.
20 November 2025
Unprompted review
As always amazing products!
As always amazing products, super high quality and really affordable prices. Love this brand so much and would recommend to anyone!
3 November 2025
Product excellent quality and arrived…
Product excellent quality and arrived very quickly
10 November 2025
Excellent product I saw this brand in…
Excellent product I saw this brand in Tkmaxx the Milatablet bag and really loved the craftsmanship and colour light grey it’s very unique colours.Thanks
10 November 2025
Unprompted review
Size issue
I already have a studded black crossbody bag from Fenella Smith which I love. The only problem is it's now too small for all my stuff (it's 20cm long). I saw the same bag on the FS website and the measurements suggested that it is 24 cm long, so 4 cm longer than my one so I ordered it. I was disappointed to find that it's exactly the same size as my current one. I now have 2 the same! While I love the bag, it hasn't solved my problem of the bag being too small for all my stuff. :( That's why I've given the bag 4/5 instead of 5/5.
29 October 2025
Reply from Fenella Smith
Hiya, thank you so much for leaving a review. Please accept our apologies for the sizing confusion. The bag is 20cm wide but 24 cm wide when measured diagonally from corner to corner. So pleased to hear that you are a lover of our black studded Lulu! Thank you so much for shopping with us.
Great looking suitcases, excellent quality & value
Purchased a gorgeous Fenella Smith
suitcase from T K Maxx, excellent quality
and an excellent price.
Fenella Smith sells great quality items.
1 November 2025
Unprompted review
Seamless process
The process from start to finish - enquiry to receiving the products - was seamless and timely. This was even more impressive as it was an international order. The only shame was that many items I actually wanted were sold out; especially the dog collections in homeware.
15 October 2025
False advertising …
I have joined the mailing list to gain a 15% discount code . They sent a 5% code . That says invalid code .
18 October 2025
Unprompted review
Reply from Fenella Smith
Hi Rachel,
We are so sorry to hear you are having issues with your code, please reach out to me directly at oscar@fenellasmith.com and we will be sure to provide you with a working 15% off code.
Many thanks,
Oscar
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