I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken by airport baggage handlers and/or equipment. Emma replied within an hour of me leaving... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contac... See more
I was gifted the beautiful green Luca laptop bag, for which I receive many compliments! However, over a year after I got the bag, one of the studs came off the handle. I contacted the company to see i... See more
Fenella Smith make the most beautiful quality pieces. I have received such good customer service from them following an accidental breakage of my dog treats jar, and me trying to find a replacement. T... See more
Company details
- #28 of 54 best companies in Bags and luggage shop
- #23 of 41 best companies in Bag shop
- #25 of 45 best companies in Handbags Shop
Written by the company
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Contact info
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, United Kingdom
- shop@fenellasmith.com
- fenellasmith.com
4.7
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very disappointed in the Luca Laptop…
Very disappointed in the Luca Laptop Bag. Bought in December 2023, used less than weekly to go to office. Strap holding D ring for shoulder strap snapped.
Contacted shop and told I had put something too heavy in the bag, erm, my laptop!!
Expensive poor quality product that looks great but does not last and worse customer service
3 October 2024
Unprompted review
Poor bag quality, no customer service contact
Bag started falling apart within a few months of purchase. Have sent the company several emails with no responses (don't even receive an acknowledgement of my email sent). Unfortunately, cannot recommend purchasing with them.
20 May 2024
Unprompted review
Pretty poor quality product
Pretty poor quality product,customer service doesn't exist.
The colour of the purse started coming off after the purse was left in my handbag just for 2h.
I sent several messages on their IG,they remove negative comments, not responding to messages, neither.
Pity I can't attach any pictures here.
26 November 2021
Unprompted review
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