Fenixlight UK Reviews 

605
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent performance of the products, finding them well-made, bright, and effective for their needs. Many people highlight the exceptional customer service, noting the team's helpfulness, quick responses, and efficient issue resolution. Reviewers also frequently commend the fast and reliable delivery service, often receiving orders promptly and well-packaged. However, some customers also noted occasional issues with product functionality, such as headlamps stopping working, broken adjusters, or lens faults, and a few felt the performance was under par.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality, durability, and features of... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the quick and swift delivery... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class, fast, and... See more

Customer service

Customers consistently report overwhelmingly positive experiences with customer service, often describing it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Head torch I got the Hm65R-T for a 100mile race as my other torch was bright enough. This Lit my what threw the hole night on Medium powered and I didn’t once feel like I needed more ligh... See more

Company replied

Rated 5 out of 5 stars

Good quick service. Customised inscription on light. Light seems to work as advertised! I amnaged a 12 hour run time on setting 2/4 in an overnight ride a few days ago as a test for a multiple day cyc... See more

Company replied

Rated 5 out of 5 stars

I sent a head torch back that needed factory replacement part. The service I received along the way from the very first email to the returning of my torch was absolutely first class. I have total conf... See more

Company replied

Rated 5 out of 5 stars

I have used Fenix lamps for many years and fortunately never had an issue but recently one of the top end headlamp stopped working. It had given me a few year's of great service. After contactin... See more

Company replied


Company details

  1. #4 of 9 best companies in Distribution Service

Written by the company

Fenixlight UK (A trading name of ROBBAL LTD) is the home of Fenix lighting products in the UK. From our base in Cardiff, we are the sole UK trade distributor for the entire Fenix range. We began working with Fenix in February 2007 and we’re proud to have worked with them ever since, with our company ethos proudly putting premium product quality at the core of our identity.


Contact info

4.8

Excellent

TrustScore 5 out of 5

605 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(605)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Same again

Straightforward transaction. .superfast delivery. Great product !

29 November 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Gerald, so pleased you are happy.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, Jamie helped me ensure I got my head torch in time for my night race. Fast, efficient and friendly. I can highly recommend Fenixlight

28 November 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Nadia, good to hear.

Rated 5 out of 5 stars

First Division folk to do business with

The Web is a strange place and reviews are an easy trade commodity with so much false info - good and bad you end up confuddled!
I ve dealt with Rob B for over 15 years now and that is how I mentally image Fenix in the UK. That relationship includes me wandering from the fold and trying other brands - not a happy experience to be honest.
Suddenly realised my 15 year old Fenix lights were just sat there ... working... flawlessly. Combined with a switch from Outdoor Educator to Security and the cost of failure ramping up... I somewhat ashamed turned back to Rob B and could not have been made more welcome.
Throughout, the service level has been stellar, order turn around convinces me they are all on roller blades and heavy caffeine doses. The products just darn well work.
Unless we support excellence, the mediocre will rule and very good folk will vanish. I will do what I can to suppport Fenixlight UK. Yep - they really are that good.

26 November 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thank you Andrew, good to hear, and thank you for your continued support. Always nice to have customers returning as new products become available.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Answered my question promptly. Great products and quick delivery.

31 October 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Bruce, good to hear you are happy with our service.

Rated 5 out of 5 stars

Excellent …

Great customer service with a smooth online ordering process through to speedy delivery. Love the torch too. Small but mighty and has made dog walks in the dark so much easier.

28 October 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Carol, so glad your dog walking is easier for you.

Rated 5 out of 5 stars

Very happy customer

Very fast delivery and head torch is a brilliant bit of kit, would definitely recommend.

4 November 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Andrew, and pleased you will get the word out there about our products.

Rated 5 out of 5 stars

Excellent product

Excellent product , delivered on time and in good condition.

4 November 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thank you, so pleased you are enjoying your purchase.

Rated 5 out of 5 stars

I was giving the head torch as a…

I was giving the head torch as a Christmas present and I love it. I use it for walking the dogs in the winter at night, however the battery gave up the ghost and stopped working. I brought some replacement batteries from Amazon thinking they would do the job, but they didn’t work. I contacted the seller cause I thought I’d have to send it back but my son has the same head torch and advise me. He brought the battery and it works perfect now.

4 November 2024
Fenixlight UK logo

Reply from Fenixlight UK

So pleased you resolved the battery issue, and glad you love the torch Billy.

Rated 5 out of 5 stars

Fantastic customer service…

Fantastic customer service re-confirming the sizing of the laser engraving and running through all the details on the phone. Delivery was very quick. The head torch is ace.

25 October 2024
Fenixlight UK logo

Reply from Fenixlight UK

So Pleased to hear you are happy with the torch Alex.

Rated 5 out of 5 stars

Excellent transaction

Excellent transaction. Great product with superb engineering. Super quick delivery.
Will definitely recommend this company and their fantastic range of products. Many thanks.

30 September 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Harry, good to hear this.

Rated 5 out of 5 stars

A bike light worth buying!!

My Fenix bike light arrived in 2 days by registered mail, free delivery! Can’t fault the lights, they are of excellent build quality, super easy to install and remove from my bike! You can remove the torch if you want to take the dog out with one click! As bright as a car headlamp if you want it or strobe light for daytime use! Build quality is the best bit for me,, and I got my name inscribed on it!! Brilliant bit of kit, couldn’t ask for better!!

25 October 2024
Fenixlight UK logo

Reply from Fenixlight UK

So pleased to hear you are pleased with your purchase Alexander.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Perfect items.

1 October 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Aaron, pleased to hear you are happy

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