Fenixlight UK Reviews 

605
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent performance of the products, finding them well-made, bright, and effective for their needs. Many people highlight the exceptional customer service, noting the team's helpfulness, quick responses, and efficient issue resolution. Reviewers also frequently commend the fast and reliable delivery service, often receiving orders promptly and well-packaged. However, some customers also noted occasional issues with product functionality, such as headlamps stopping working, broken adjusters, or lens faults, and a few felt the performance was under par.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality, durability, and features of... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the quick and swift delivery... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class, fast, and... See more

Customer service

Customers consistently report overwhelmingly positive experiences with customer service, often describing it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Head torch I got the Hm65R-T for a 100mile race as my other torch was bright enough. This Lit my what threw the hole night on Medium powered and I didn’t once feel like I needed more ligh... See more

Company replied

Rated 5 out of 5 stars

Good quick service. Customised inscription on light. Light seems to work as advertised! I amnaged a 12 hour run time on setting 2/4 in an overnight ride a few days ago as a test for a multiple day cyc... See more

Company replied

Rated 5 out of 5 stars

I sent a head torch back that needed factory replacement part. The service I received along the way from the very first email to the returning of my torch was absolutely first class. I have total conf... See more

Company replied

Rated 5 out of 5 stars

I have used Fenix lamps for many years and fortunately never had an issue but recently one of the top end headlamp stopped working. It had given me a few year's of great service. After contactin... See more

Company replied


Company details

  1. #4 of 9 best companies in Distribution Service

Written by the company

Fenixlight UK (A trading name of ROBBAL LTD) is the home of Fenix lighting products in the UK. From our base in Cardiff, we are the sole UK trade distributor for the entire Fenix range. We began working with Fenix in February 2007 and we’re proud to have worked with them ever since, with our company ethos proudly putting premium product quality at the core of our identity.


Contact info

4.8

Excellent

TrustScore 5 out of 5

605 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(605)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality and dependability. Fenix in a nutshell.

Fenix build quality torches and this did not disappoint. Superb from.start to finish and perfect for my night runs. Solid construction, good innovations and easy to digest technical info with honest battery life times. Am a big fan and happy to be out on the trails with Fenix lighting the way.

4 October 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Darren, we're very happy to hear that your're so pleased with your new purchase.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. My torch broke while it was still under warranty. I posted it to Fenixlight, it was repaired by Fenixlight the next day and in the post back to me immediately.

11 October 2024
Unprompted review
Fenixlight UK logo

Reply from Fenixlight UK

Thanks for your review David, happy we could help.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience with fenixlight.
The head light I ordered came within 24hrs in perfect condition. The light itself is a very well designed and easy to use. Only used once on a wet evening run, should make winter running a lot easier.

30 September 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Philip. I hope your Fenix light is serving you well on your evening runs.

Rated 5 out of 5 stars

Excellent light with impressive battery…

Excellent light with impressive battery life. I have so far used for caving and night cycling. The beam cut off at floor means you can't see your feet if looking straight forward, but minor issue given the reach of the beam. Well made and all is working great

30 September 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Darren, great to hear that you are loving your HP35R

Rated 5 out of 5 stars

A great experience with Fenixlight.

The battery was delivered quickly and was incredibly well packaged to avoid damage. As this is an additional battery for my dive torch, I love the protective storage holder it came in. I am very happy with my purchase and the care taken to get it to me.

9 September 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Julia

Rated 5 out of 5 stars

Quality of the head torch is excellent

Quality of the head torch is excellent. Functionality brilliant.

There was a small typo in my laser engraving. Fenix co. We’re superb in arranging the resolution. Very happy with customer service

29 August 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Paul, really happy to hear you love your headlamp and apologies for the small error on our part.

Rated 5 out of 5 stars

No doubt, Go for it...

Great quality and exceptionally useful in everyday carrying flashlight in any situation.

2 September 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Bishnu, review appreciated.

Rated 5 out of 5 stars

Excellent. Look no further

From ordering to receiving my LR80R, I have only good things to say.
Jamie was great helping me make a decision, and for giving me battery advice after it arrived.
I love the product and I will definitely be buying again soon.

Thanks

27 August 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Sam, great to hear that you're pleased with your new light and the advice received.

Rated 5 out of 5 stars

Tony Graham …

I've had the older model the hp30r for around 7 year it never let me down once I've just bought the new hp35r service and postage was great and the lamp itself is on another level 10/10 👌

27 August 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Anthony, great to hear your Fenix HP30R served you so well and that you love your new 35R.

Rated 5 out of 5 stars

Quality product

Quality product, great warranty, fast service, efficient 👍

16 August 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks Cheyni, appreciate your review.

Rated 5 out of 5 stars

Excellent company to deal with

Fenix is an excellent company to deal with. The purchase was super easy, with the headtorch arriving very quickly and very well packaged. What I mean by this is it had enough packaging to ensure it arrived safe but not in so much plastic wrapping that my carbon footprint was destroyed for the month!!

The headtorch has gone out several times already this week and as expected worked as advertised!!

Will keep coming back when I need them, but due to quality being excellent that will not be too soon.

14 August 2024
Fenixlight UK logo

Reply from Fenixlight UK

Thanks for your kind review, very much appeciated.

Rated 5 out of 5 stars

My fenix HP30R has been a critical…

My fenix HP30R has been a critical piece of kit for my night fishing fantastic tool,however I did have an issue with the toggle selector, phoned customer service and they dealt with the issue under warranty with no stress or issues whatsoever they sorted it immediately and friendly people. Would definitely recommend this company Infact 3 of my friends have already converted to fenix headtorches.

5 July 2024
Unprompted review
Fenixlight UK logo

Reply from Fenixlight UK

Thanks for your review Carl. We do our very best.

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