The person I spoke with was super nice. However, I have coverage on my vehicle, factory coverage. So I didn't need this. I signed up for it with the understanding I would be reimbursed if I changed my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I decided to use another company instead, but they would not let me cancel the coverage even thouigh it had not gone into effect yet. They did, however, lower my monthly rate. The CSR was courteous an... See more
I liked the person that I dealt with very much. She was well qualified for her position. Fast to answer questions and very informed about all aspects regarding the requirements of mine and Fenix Prote... See more
I like there Professionalism. The way they reach out to the there Customers such as me is very important. Not just that, they help you with your payment plan. If you're having any financial issues, th... See more
Company details
Information provided by various external sources
Vehicle Service Contract Provider
Contact info
15510 Wright Brothers Drive , 75001, Addison, United States
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It was very professional and fast
26 February 2026
Deceptive business practice
I received an "official looking" letter in the mail stating that the previous owner of my property had "secured" a home warranty, and that my "mortgage lenders requirements for my current loan may require a home warranty to stay in place at all times to stay in compliance".
The joke is on Fenix. I bought the property with cash, no loan. The previous owner was my mother-in-law and the building on the property isn't a residence.
25 February 2026
Unprompted review
Reply from Fenix Protect
Unfortunately, we are unable to locate your information in our system.
Corey was the agent that helped me
Corey was the agent that helped me . Not sure of his last name, but he was knowledgeable about the offered warranty for my new vehicle, and explained the options offered in my warranty. He was great.
21 February 2026
Reply from Fenix Protect
Mr. Miller, you were not scammed. We are not Mercedes nor did we ever say we were. However the policy you purchased is accepted at any dealership nationwide. As previously responded via email, per your request we have cancelled your policy and also refunded your down payment.
They where nice fix my pocket budget…
They where nice fix my pocket budget thanks a lot
7 February 2026
NO POLICY RECEIVED
I NEVER RECEIVED A COPY OF MY POLICY AFTER I TALKED TO THE INITIAL REPRESENTATIVE.
12 February 2026
Reply from Fenix Protect
We do apologize that you did not receive the first booklet that was sent. I do show you spoke with a Representative, and another booklet has been sent to you.
Careful!
WARNING: Extremely Negative Experience
I received a letter from this company that I personally found vague and concerning. On December 31, 2025, at 11:28 AM, I spoke with them and later realized I had agreed to a $150 charge that I did not fully understand at the time. I regret agreeing to it and felt misled by how the information was presented.
This was my personal experience, and I encourage others to carefully review any documents and ask questions before agreeing to anything.
10 February 2026
Unprompted review
Reply from Fenix Protect
We are not a scam. Our policies are sold through A+ Administrators and can be used at any dealership or licensed service facility nationwide. After reviewing the phone call from when you called in to set this policy up, the Representative explained exactly what you were signing up for. You were not forced into setting this policy up.
The representative knew how to handle…
The representative knew how to handle my responses as frustrated as I fell, and he took it calmly and he didn’t use it against me and he was patient and I bet him and I do apologize to him as well but he was good at his job. He is.
13 February 2026
amazing very polite and very patient…
amazing very polite and very patient recommend 10/10
10 February 2026
They were not helpful at all literally…
They were not helpful at all literally all the staff are rude!
4 February 2026
Reply from Fenix Protect
Ms. Bhandari, I do apologize for any inconvenience. We were able to review the conversations between you and our staff and there was never a moment where anyone was rude or unhelpful. We will have a supervisor reach out to see if there is something we are able to assist you with.
Everything was explained clearly so I …
Everything was explained clearly so I could understand why I was getting
3 February 2026
Reply from Fenix Protect
Please let us know what you think is "fraud". You contacted us on 2/3/2026 and set up a 6-year new car coverage. This is the highest level of coverage you can get on a vehicle. Our Administrator has been in business over 10 years and is A+ rated. This policy can be used at any Dealership or licensed shop nationwide.
If you do not wish to continue with the policy you purchased, simply contact our Customer Service department.
She was very nice and respectful 🙏🏾 and…
She was very nice and respectful 🙏🏾 and very helpful I want to say Thank you again Ms. Protect
7 February 2026
Satisfied customer
Customer representative was courteous, knowledgeable, and efficient in resolving my issue.
I was very satisfied with our interaction.
7 February 2026
Scam artists
Scam artists. They sell you worthless warranties by sending you predatory letters and notices. They know what they are doing. Scum of the earth.
6 February 2026
Unprompted review
Horrible
Horrible,
did everything they could to try to make me purchase. Double check to see if you are already paying for warranty before calling, otherwise they will try to make you purchase on the spot.
5 February 2026
Reply from Fenix Protect
Unfortunately, once a file is open, we have to either set up the protection or decline the file.
Ideal Service Is Appreciated
Agents/representatives were personable, knowledgeable, and extremely patient. Overall, I appreciated this company’s professionalism.
22 January 2026
I like there Professionalism
I like there Professionalism. The way they reach out to the there Customers such as me is very important. Not just that, they help you with your payment plan. If you're having any financial issues, they are definitely the type of Company, that work with you. I wouldn't change them. ☆☆☆☆☆ IN MY BOOK
2 February 2026
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