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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to assist with product selection and demonstrations. Many people highlight the excellent customer service, noting the team's professionalism, compassion, and willingness to listen to individual needs. The products themselves are frequently described as high quality and suitable for various requirements, with consumers appreciating the wide range of options available. People also commend the overall service, which includes efficient repairs, thoughtful advice, and a supportive approach that makes customers feel valued and respected. The company is often seen as a caring, family-run business that provides a valuable service to the community.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Clients share positive opinions on product. Many customers are very happy with their purchases, such as... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the friendly, efficient, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent team,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

VERY helpful. Visited Saturday with my Dad as Mum would be coming home on Sunday after her 8th hip replacement, we'd purchased a leg extender for her wheelchair some years ago from FMC and was hoping... See more

Rated 5 out of 5 stars

Visited to look at wheelchairs and rollators. Jo was very helpful, friendly & knowledgeable. She listened to our requirements and showed us different models and encouraged us to try them out. I found... See more

Rated 5 out of 5 stars

Fen Mobility could not have been more helpful when finding an electric wheelchair for my 97-year-old aunt. Their wonderful engineer, Kevin, came out twice to the house with different types of wheelcha... See more

Rated 5 out of 5 stars

We collect urgent supplies for those in need in Ukraine. Massive thank you to Fen Mobility Centre for kindly fixing a donated wheelchair that had a broken hand brake lever. Plus donating some... See more

Company replied


Company details

  1. Mobility equipment supplier

Written by the company

Mobility Scooters Wheelchairs Powerchairs Stairlifts Huge Stock & Showroom. 30+ Years Expert Advice, Test Drives, Occupational Therapist Onsite, Zero Pressure Guarantee


Contact info

4.8

Excellent

TrustScore 5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Review

My son had an operation recently and really enjoyed the wheelchair.They have so many options!The staff are friendly and the wheelchair was light and easy to put into my car.I would recommend this if you want good quality wheelchairs!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Fen Mobility Centre

Fen Mobility Centre, was my first port of call when my disability first affected my mobility. The staff have been very helpful with each successive purchase I have made over the past few years. As my mobility has deteriorated the advice and guidance provided by the knowledgable staff on the variety of aids available has
Greatly contributed to easing my discomfort.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Wheelchair purchase

We were very happy with the service we received from Sonia, would recommend you all to anybody who requires assistance with any disability products, very informative

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Staff at Fen Mobility were so very…

Staff at Fen Mobility were so very helpful. They advised in choice of wheelchairs and other equipment.
Delivery was efficient. I highly recommend them!

9 January 2025
Unprompted review
Fen MobilityCentre logo

Reply from Fen MobilityCentre

Thank you for your 5 star review. We are really pleased that we were able to help you. If you would like to keep up to date with Fen Mobility, please sign up for our e-newsletter via our website www.fenmobility.com

Rated 5 out of 5 stars

Holiday hiccup.My husband and I had just started our…

My husband and I had just started our holiday in Wicken when our IGO electric wheelchair control panel fell off and it needed tools to fix it. I called Fenn Mobility which was the nearest to us and we were told to bring it straight over. Arthur was so helpful and managed to fix it for us. Without his help and kindness our holiday would have been a disaster. THANKYOU ARTHUR.

14 June 2022
Unprompted review
Fen MobilityCentre logo

Reply from Fen MobilityCentre

Thank you Terry. It was very good of you to take the time to send a review. We always try and help where we can and hope your holiday went well. Arthur.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We took mum's rolator to have its brakes repaired. It was done within 24 hours and we were loaned free of charge a replacement while awaiting the repair. Professional, efficient, helpful, knowledgeable and friendly service, thank you.

10 May 2022
Unprompted review
Fen MobilityCentre logo

Reply from Fen MobilityCentre

Thank you for the 5 star review. We are very glad that we could help.

Rated 5 out of 5 stars

Highly recommend.

Myself & my mum visited the store after finding it on google. We were pleasantly surprised when we arrived. There was a good amount of stock to have a look at new and preloved. We were greeted by two friendly ladies who went out of their way to help us. My mum didn’t really know much about mobility scooters but they were very knowledgeable and patient with her & genuinely cared rather than just trying to sell to us. Would highly recommend this place if your looking for a mobility scooter.
Thank you!

14 July 2021
Unprompted review
Fen MobilityCentre logo

Reply from Fen MobilityCentre

Thank you for your lovely review Naomi. We are really pleased that we were able to help.

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