I have a Ferguson TV in the bedroom, I have had it over 35 years. It still works brilliant. It has outlived many other tv’s in my house, so certainly deserves this review.
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Very helpful customer service staff, who kindly replaced a faulty remote which I had recently purchased. They also sent me a free memory stick when the software in my smart TV needed upgrading. See... See more
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Super television allround. I purchased this model because we wanted a smaller television for our kitchen. It fits very nicely on the counter top and beneath the top cupboards, without getting in the w... See more
Company replied
Good little tv. Good picture. Tinny poor sound quality so plugged in external speakers to solve this issue. What I can not work out is why when I purchased the set a year ago I am now being asked fo... See more
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Company details
Written by the company
Ferguson was launched in 1946 and following a series of market leading innovations it quickly grew to become the UKs number one TV brand by the mid 1980s. British TV brand Cello, relaunched Ferguson TV in 2017 and true to tradition all TVs are manufactured in the UK with customer service and after sales support also based at the plant in County Durham.
Contact info
Dovecot Hill, DL14 6XW, Bishop Auckland, United Kingdom
- 03334330312
- info@fergusontv.com
- fergusontv.com
4.4
Excellent
413 reviews
No recent history of asking for reviews
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Very pleased with the TV works better…
Very pleased with the TV works better than I expected.
Delivery on time when expected
16 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review.
Was a bit slow to set up but got there
16 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a review.
The tv was just what I expected.
The tv was just what I expected. The built in freesat tuner has one or two fewer channels than I expected, and it definitely needs a sound box for playing the music channels. Good value for the money, however.
16 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a review.
Good delivery and service
Good delivery and service. Really pleased with the tv. Easy to use.
16 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review.
cello 12 inch tv
really good picture , no problem with signal reception. good value tv, only downside is no warning when battery runs out when not on mains supply. overall very pleased with product and service.
16 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a review. You can charge the tv for 3.5 hours which will give you 2.5 hrs play, I will pass over your concerns about no indication on the battery being low, we take feedback for customer to help us move forward. We are always looking for ways to better our products. Kind regards
Great Service but poor product
I ordered the 43ins Smart TV from Ferguson. Delivered promptly which was great, but unfortunately the product didn’t work properly. None of the ‘live streaming’ apps like iplayer, all 4 or prime would live stream. Also the controls were clunky to say the least. Didn’t investigate the problem as after a week I’d had enough. I took advantage of the 15day no quibble return policy and sent it back. Ferguson arranged for collection the day after I said I wanted to return. The service was great but not backed by a very good product I’m afraid!
16 July 2022
Reply from Ferguson TV
Thank you for taking the time to give us a review we do appreciate that, sorry to hear you were unhappy with the product. We do have the Google sets that run very different to the one you purchased. We would hope your experience has not put you off any future purchases as we would be happy to have your custom in the future. Kind Regards
Unsound
My 19" TV is ideal for our kitchen, easy to purchase and at reasonable price. That is the good news, the speakers are appalling and I found it necessary to add a sound bar, which of course increased the cost beyond what I had originally budgeted.
16 July 2022
Reply from Ferguson TV
Thank you for taking the time to give us a review. If you have not already you can adjust the sound to your own preference, You can do this in the sound menu selecting User and this will allow you to change the bass and the treble. I hope this helps. Kind Regards
Reply from Ferguson TV
Thank you for taking the time to give us a 5* review.
Reply from Ferguson TV
Thank you for taking the time to give us a 5* review.
Good tv for a motorhomes
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to give us a 5* review.
when delivered rhe TV was connected…
when delivered rhe TV was connected and when turned on the screen was a crazed multi coloued pattern. On inspction it was noted tthat the screen had a slignt crack in it.It appeared to have been damaged in transit I reported this and a replacement was organised . It arrived two days later.All worked well and we are very happy with it. Hats off to the customer service team
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to give us a 5* review. We are very sorry you received you item in this condition, This can happen in transit on rare occasions, we do try our best to resolve any issue in the best possible way we can, We are please you had your issue resolved. We do hope to be considered for any future purchases. Kind regards
First tv sent was broken
First tv sent was broken , but was replaced within a few days , but all round a very nice service and great tv
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to give us a 5* review.
Ferguson 32" Traveller TV
The television does exactly as it stated on the website, it arrived very quickly, was well packed and is very easy to set up.
The only downside is the sound quality, which is perfectly acceptable when watching most programmes but lacks a bit of depth when watching a music show, but at the price this television sells at you can't really complain about that.
Overall a good package for use in a caravan being both 12v and 240v .
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to give us a 5* review. You can adjust the sound to your own personal preference. This can be done in sound menu and selecting User this allows you to adjust the base and the treble this can help. Kind regards
Good little television
Good little television, does the job well and good quality at a reasonable price
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to give us a 5* review.
Great tv/dvd combined excellent quality…
Great tv/dvd combined excellent quality and great price
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to give us a 5* review.
I returned a defective tv
15 July 2022
Reply from Ferguson TV
Thank your for taking the time to write a review. Sorry to hear that the tv was faulty. On occasions this can happen as any electrical item can develop a fault at any time. Sorry we could not have resolved the issue due to there being no stock. Kind Regards.
Ordered a Ferguson
Ordered a Ferguson . Was very surprised to receive a tv with a different name. I phoned up to enquire and was told that it was the same tv but trading under a different name. Wasn’t told this before I ordered. The tv is a small one , no complaints but it sounds very tinny and am disappointed that it’s not a Ferguson .so why ask if my “Ferguson “ tv is alright .
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to write a review, at the bottom of the page in product details it is stated the following, On the rare occasion we sell out of our Ferguson branded TVs, a Cello branded version will be sent in it's place. These TVs are exactly the same and we will honour the 2 year warranty on this product. We manufacture both Ferguson and Cello brands. There is no difference in the tv itself just the name and the 2 years warranty Ferguson tvs hold. We will send a cello if stock is not available. This is stated before you purchase the item, you do have a 14 days period to send this back if you are not happy with the product. You are sent the trust pilot from the Ferguson website and we are unable to speculate each order that we sent a cello tv, Sorry about that. We do hope in the future we will be considered for any future purchases you may have. Kind Regards
Arrived on time and does exactly what…
Arrived on time and does exactly what it says on the tin with a great picture to boot!
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to write a 5* review.
Reply from Ferguson TV
Thank you for taking the time to write a 5* review.
After a damage delivery
After a damage delivery, a phone call to the customer service a replacement was sent which we reserved in good condition thanks.
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to write a review.
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