Fernland Reviews 1,150

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Staff were friendly, and always responded to my requests for an update immediately. Delays out of Fernlands control. Only thing that could have been done better was the fact that promised update phone... See more

Rated 5 out of 5 stars

Great customer service. If you call their number a real human answers and actually helps you by doing what they say they will. Sadly a rare quality to find in a company these days because “bean counte... See more

Rated 5 out of 5 stars

Once again outstanding effort from the Fernland team!! Many options much closer to home for my garden requirements but quality and service is second to none. Online tracking and a well thought out w... See more

Company details

  1. General Store

Information provided by various external sources

Providing quality solutions to your requirements. Nursery Supplies, Turf Care Products, Greenhouses, Landscape Supplies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great products, excellent service

I have been dealing with Fernlands for a number of years and whether I have been online or attended in person, I have always had a positive interaction. The ordering online is easy and the costs and timeliness for delivery are great.
Always a pleasure to deal with.

24 January 2023
Rated 5 out of 5 stars

The staff at Fernland are always so…

The staff at Fernland are always so very helpful, informative & friendly. I really can't speak highly enough about Fernland, & their lovely staff. Even if what we need is not in stock, the staff will do their utmost to find a solution. One of the few remaining businesses that actually value customer service. Love these guys!

31 January 2023
Rated 5 out of 5 stars

A great company

A great company, that always goes above and beyond to help. Been in the industry for a long time and understands what is required to run a successful Nursery. Awesome customer service. Thanks Greg Daley

3 January 2023
Rated 2 out of 5 stars

No response

My greenkeeper’s level arrived quickly but it wasn’t level not sure if it was damaged in transport which is out of your control. What was in your control was that I rang you to talk about it but no answer so I left a message that hasn’t been answered. I have had numerous emails from you but no response from the message I left.

21 December 2022
Rated 5 out of 5 stars

Fertiliser Order

I recently purchased an order of Osomoform NXT. The website was easy to use; the payment window was secure; and the delivery of product was prompt. I would highly recommend fenland for your next materials purchase

8 December 2022
Rated 4 out of 5 stars

Top Notch Service Always

The new updated online ordering system is great. You can get your order together at any time whether FL is open or not.
Team members who assist over the phone with questions & or follow up are so knowledgeable & courteous, its amazing service always. Plus, if they say they will get back to you they certainly do, every time. No company or business I know does this, as it pains me to be continually f/up others. So, it is always a pleasure to deal with FL.
The only thing is the out of stocks or low products that cause you to pay, but not receive until a later date.

11 December 2022

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