Fernland Reviews 1,150

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Staff were friendly, and always responded to my requests for an update immediately. Delays out of Fernlands control. Only thing that could have been done better was the fact that promised update phone... See more

Rated 5 out of 5 stars

Great customer service. If you call their number a real human answers and actually helps you by doing what they say they will. Sadly a rare quality to find in a company these days because “bean counte... See more

Rated 5 out of 5 stars

Once again outstanding effort from the Fernland team!! Many options much closer to home for my garden requirements but quality and service is second to none. Online tracking and a well thought out w... See more

Company details

  1. General Store

Information provided by various external sources

Providing quality solutions to your requirements. Nursery Supplies, Turf Care Products, Greenhouses, Landscape Supplies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Rated 4 out of 5 stars

The long handled pruner

The long handled pruner that I had from you before was excellent and so razor sharp. It also appeared to have a wider opening therefore enabling a wider range of small branches to be cut, than the model I recently purchased from you. The blade of the more recent one looks smaller too?

19 March 2023
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Reply from Fernland

Hi Matt, possibly you got a different model? We're not entirely sure though sorry, as we can only identify in our records where you purchased the last one in March.

Rated 5 out of 5 stars

The purchasing of products were simple…

The purchasing of products were simple and straight forward. The reson for the 5 stas is simply because there was no exact delivery addresss. I informed the sales person that it would be best to have the external delivery compnay call when approaching the site. What could have been a nightmare went exactl to plan. Product therefore arrived on time to the right location. In future, I will continue using Fernland as my sole supplier.

23 March 2023

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