Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more
Company replied
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This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more
Company replied
Regular rates. Service could be better. I hope I will never need you again
Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.
Contact info
250 University Ave., M5H 3E5, Toronto, Canada
- 1-877-880-3099
- customercare@ferratum.ca
- ferratum.ca
3.0
Average
215 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Application was easy but took longer …
Application was easy but took longer than the 60 minutes. Took 3 days. But overall satisfied.
8 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Larissa, thanks for your great review. We're currently hard at work to make it easier for our trusted clients (that's you!) to get their personal loans fast.
Being a trusted client of Ferratum Canada, you'll now be able to re-loan with us even faster the second time around.
Thanks for being a member of the Ferratum family, and we hope to see you back soon.
Ferratum Customer Care.
Excellent service.
8 August 2017
Unprompted review
Excellent company! Would happily recommend!!
I have had great experiences every single time I have used Ferratum. They are easy, quick and extremely helpful! I would definitely recommend this company any day!
3 August 2017
Unprompted review
Reply from Ferratum Canada
Chrystal,
Thank you for your amazing review. We're constantly making improvements to ensure our customers get even FASTER service in the future, and are working hard on these changes (even as I write this!).
Thanks for being a member of the Ferratum family, and we hope to see you back soon.
Ferratum Customer Care.
The process is very smooth and quick
The process is very smooth and quick, the only downside as it takes a week to re-borrow.
2 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Barbara, thank you for your kind and honest review. We're currently working hard to improve the time for our clients to re-borrow. I hope you will give Ferratum another visit in the future to see all the enhancements we're working on for our best clients, such as yourself.
Thanks again.
Ferratum Customer Care.
Quick and easy process no issues at all
1 August 2017
Unprompted review
Quick and honest service
Quick and honest service. Very helpful and polite customer service.
1 August 2017
Unprompted review
Excellent Rates Easy To Process
31 July 2017
Unprompted review
Great service!
Hi there:
I've had nothing but very good experiences with your company. I found them exceptionally accommodating and easy to work with.
I absolutely would recommend you to anyone I know! :)
28 July 2017
Unprompted review
Reply from Ferratum Canada
Hi Malika, thanks for the awesome review! We're happy to hear our service met your expectations. Thanks for being a member of the Ferratum family!
Ferratum Customer Care.
Communication wasn't the most clear on …
Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while not the clearest communicators, respond quickly.
I'd use them again.
26 July 2017
Unprompted review
Reply from Ferratum Canada
Hi Joshua, thanks for your honest review. We're working hard to ensure our customers get all the information they need to make an informed decision before they apply. I appreciate your patience as we develop this to help our customers even more.
Thanks for being a member of the Ferratum family, and I hope to see you back soon!
Ferratum Customer Care.
Ferratum is there when needed Awesome …
Ferratum is there when needed Awesome staff
25 July 2017
Unprompted review
Reply from Ferratum Canada
Thanks for the great feedback, Edward! We think you're awesome too!
Ferratum Customer Care.
THEY ARE KIND AND HELP FUL
THEY ARE KIND AND HELP FUL , AND THEY LOAN THE MONEY TO ME WHEN I NEEDED HELP , THANKS , RICK MATTS
24 July 2017
Unprompted review
Quick and easy way to get a loan in an …
Quick and easy way to get a loan in an emergency.
23 July 2017
Unprompted review
They promise you a quick turn around …
They promise you a quick turn around with their approvals process but it really isn't. 5 days in and multiple emails and calls sent to them but no answer.
22 July 2017
Unprompted review
Reply from Ferratum Canada
Hi Double KO, I'm really sorry to read about your approval issue. Let me assure you, I will personally be looking into your account to see what the communication error was, and to address it.
I apologize again about your experience, and hope you'll give Ferratum Canada another chance in the future. We've had many happy customers and we'd like you to join our Ferratum family group soon.
Thanks again.
Ferratum Customer Care.
Very happy customer
Very quick to recieve cash . Payments come out on the exact day .
21 July 2017
Unprompted review
I find your service very helpful
I find your service very helpful. ..but after paying back several loans...I still cannot borrow a larger amount...
21 July 2017
Unprompted review
Great Company to deal with
Great Company to deal with. Never any problems! Thank you.
20 July 2017
Unprompted review
Reply from Ferratum Canada
Hi Heather, thanks for the great feedback - we're glad you're a member of the Ferratum family.
Ferratum Customer Care.
Excellent service
20 July 2017
Unprompted review
Once you do the first loan it is a …
Once you do the first loan it is a little less hectic, my first loan took about 10 days , but once paid off and I had to get another loan it was in my account the next day. No issues with anything, customer service was great , hard to get help if calling the phone number but the chat is great, knowledgeable and friendly staff.
20 July 2017
Unprompted review
Reply from Ferratum Canada
Hi Diane, thanks for the awesome review. I appreciate your feedback as it always helps us improve the process for our best customers such as yourself.
We're already improving our loan process, and the amount of time it takes our customers to receive payments. As well, we're constantly improving our telephone customer service as well as LiveChat on our website.
Again, I thank you for your business and it's a pleasure to have you in the Ferratum family.
Ferratum Customer Care.
Excellent Service!
Best company I have ever dealt with. Always accommodated me with my needs in a prompt professional manner. Will recommend them to my friends and family.
20 July 2017
Unprompted review
Very good and friendly,easy too get …
Very good and friendly,easy too get loan.ty
20 July 2017
Unprompted review
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