Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more
Company replied
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See what reviewers are saying
This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more
Company replied
Regular rates. Service could be better. I hope I will never need you again
Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.
Contact info
250 University Ave., M5H 3E5, Toronto, Canada
- 1-877-880-3099
- customercare@ferratum.ca
- ferratum.ca
3.0
Average
215 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Regular rates
Regular rates. Service could be better.
I hope I will never need you again
1 October 2024
Unprompted review
Hi I'm really happy with Ferratum
Ferratum, Fast Easy not so much complicated, Good Service & Professional
Recommended !!
22 May 2020
Unprompted review
Good company
Good company, barrow $2000 off them with out hassle. Quick and convince and good flexible monthly payment. Would totally recommend this lender to anyone. Thanks Ferratum for the help 😊
13 January 2020
Unprompted review
Reply from Ferratum Canada
Hi James, thanks for taking a moment out of your busy day to rate and review us. Much appreciated!
Happy to hear we were able to get you the funds you deserve, and want to welcome you to the Ferratum family. It's great to have you here with us.
If you need anything else, don't hesitate to contact a member of our Customer Care team @ www.Ferratum.ca/Talk
Until next time, all the best.
Ferratum Customer Care.
I applied for a loan but was declined…
I applied for a loan but was declined yet before they decided they wanted me to sign in to my bank to confirm my account. It seems kind of fishy to me so I called my bank to make sure this company has absolutely no access to my account. If they do try to access my account then the bank will shut it down.
10 December 2019
Unprompted review
Reply from Ferratum Canada
Hi Rhonda, we require all Personal Loan applicants to verify their bank account through our bank-grade secure portal. To read more about why we ask you to login to your bank account, please visit https://www.ferratum.ca/why-do-you-need-my-banking-information
If you need anything else, we're happy to chat @ www.Ferratum.ca/Talk
Have a great day.
Ferratum Customer Care.
I tried to take a loan from them but…
I tried to take a loan from them but their customer service was so slow and inefficient that I had to quit correspondence with them. Don't even try.
17 July 2018
Unprompted review
Reply from Ferratum Canada
Hi Andy, we're sorry to hear you had a less than stellar experience with our Customer Care. We try and ensure all customers are attended to in a prompt manner. We will forward your comments to our support manager and use your feedback to identify the issue you experienced.
If you still wish to apply for your Personal Loan, we'd love to have you back with us again next time.
All the best.
Ferratum Customer Care.
They all of a sudden dont offer loans…
They all of a sudden dont offer loans anymore as of today,but yesterday they still did.
10 July 2018
Unprompted review
Reply from Ferratum Canada
Hi Angel, thanks for taking the time to rate and review us today. We absolutely still offer loans to Canadians, in fact we'd love for you to try our new Personal Loan product @ www.Ferratum.ca - hope to have you with us again soon.
If you have any more questions or comments, don't hesitate to get in touch with a member of our Customer Care team via email, phone, or livechat.
Until next time, all the best and have a great weekend.
Ferratum Customer Care.
they never approved the loans
they never approved the loans. it was bad idea, they only telling good things but they dont approved annything.
25 May 2018
Unprompted review
Reply from Ferratum Canada
Hi David, thanks for taking the time to rate and review us today. I'm sorry to see you had an issue meeting our lending criteria, and that we couldn't approve your loan.
If you wish to review our criteria, you can take a look at our FAQ section here: https://www.ferratum.ca/faq-applying
The majority of our customers have success reapplying after 3 months, or when there have been significant changes to your financial situation. We welcome you to try then if you wish.
Please feel free to reach out to our Customer Care staff if you have any more questions. All the best.
Ferratum Customer Care.
I am satisfied with service you…
I am satisfied with service you provide me
19 April 2018
Unprompted review
Reply from Ferratum Canada
Hi Charles, thanks for taking the time out of your busy day to rate us - we really appreciate it! We're glad to see you were satisfied with our lending services.
We'd also like to welcome you to the Ferratum family. It's great to have you on board with us, and are excited to see you back with us in the near future.
Until then, if you have any more questions please don't hesitate to talk to a member of our Customer Care team. They're here to help with whatever your needs may be.
Ferratum Customer Care.
Very Impressed
I have had a 3rd since my last review and I thought why not try after have a $200 loan then a $400 loan, I decided what the hell I would try for $800 and I was very amazed when I got approved moments after applying! I couldn't believe I had scored an $800 loan limit on just my 3rd loan! I just had to say wow! I recently just paid it off by making my last payment. I am hoping to apply for the maximum on just my fourth loan. I hope eventually the limits get higher but if I can get $1,000 I will gladly take it. I didn't think I would that's why I tried for 800 the last time. Now I'm going for the full max.
18 March 2018
Unprompted review
Reply from Ferratum Canada
Hi Ashley, thanks so much for your excellent comments and review! I'm really glad to see we could assist you with larger amounts as we build a relationship together.
As well, I'd like to personally welcome you to the Ferratum family. It's great to have you, and we're excited to see you back with us a fourth time. If you should have any questions, please don't hesitate to contact our Customer Care team.
Until then, all the best.
Ferratum Customer Care.
Reply from Ferratum Canada
Hi Tiffany, thanks for taking the time to review us - we really appreciate it. We're glad to read our services were up to your expectations, and we hope to see you back with us again in the near future.
Welcome to the Ferratum family, it's great to have you as a member!
All the best.
Ferratum Customer Care.
Your customer service telephone line is …great.
Your customer service telephone line is excellent, very courteous and they seem to be well trained, unlike the bank and other companies I deal with. Good job, well done !
1 February 2018
Unprompted review
Reply from Ferratum Canada
Hi Norman, thanks so much taking the time out of your busy day to review us. We really appreciate it. I'd also like to personally thank you for the warm comments about our Customer Care staff. We will definitely share your input with them!
As well, I want to welcome you to the Ferratum family, it's great to have you - and I hope to see you back with us soon.
All the best.
Ferratum Customer Care.
Excellent Reliable Service with no …
Excellent Reliable Service with no headaches. Would recommend 100%
1 February 2018
Unprompted review
Reply from Ferratum Canada
Hi Mary, thanks so much for your glowing review - and thank you for taking the time to review us, we really appreciate it.
We're glad to read you found our service reliable and saved you a headache, that's exactly what we were aiming for. We'd also love to welcome you to the Ferratum family, it's great to have you.
Hope to see you back with us soon!
Ferratum Customer Care.
Very easy and convenient.
25 January 2018
Unprompted review
Reply from Ferratum Canada
Hey Kurt, thanks so much for your review. We're glad you found our services easy and convenient! Welcome to the Ferratum family, it's great to have you and we're excited to see you back with us again.
All the best.
Ferratum Customer Care.
It was easier that I thought.
16 January 2018
Unprompted review
Reply from Ferratum Canada
Hi Annie, thanks for your review. We're glad to read you found our application process easy! We'd also like to personally welcome you to the Ferratum family, it's great to have you.
We can't wait to have you back with us in the future. All the best.
Ferratum Customer Care.
was a great experience
9 January 2018
Unprompted review
Nice customer service and easy & fast …
Nice customer service and easy & fast loan processing. Thank you!
9 January 2018
Unprompted review
Reply from Ferratum Canada
Hi Guylaine, thank you for the great review of Ferratum Canada. We're glad you had a positive experience with our Customer Care team, as well as receiving your loan fast.
I'd like to personally welcome you to the Ferratum family, it's great to have you - and we can't wait to have you back with us in the future.
All the best.
Ferratum Customer Care.
Very quick service great customer …awesome team
Very quick service great customer service understood the customer needs got my application approved with very affordable terms of repayment.
Keep up the great job
8 January 2018
Unprompted review
Reply from Ferratum Canada
Nandish, thanks so much for your excellent comments! We're very glad to hear we understood your needs and ultimately, got you an approved loan.
We also wanted to personally welcome you to the Ferratum family. It's great to have you, and we can't wait to see you again.
Ferratum Customer Care.
Great people to deal with.
26 December 2017
Unprompted review
Reply from Ferratum Canada
Hi Arlene, thank you so much for your excellent 5 star review. That puts a big smile on our faces!
I'd also like to personally welcome you to the Ferratum family, it's great to have you - and we can't wait to see you back with us soon.
Happy holidays!
Ferratum Customer Care.
Good customer care and easy access to …
Good customer care and easy access to funds appreciate the help.
18 December 2017
Unprompted review
Reply from Ferratum Canada
Hi Miguel, thank you so much for your kind review. We're glad you found our services easy and accessible. That puts a big smile on our faces.
I want to personally welcome you to the Ferratum family, we can't wait to have you back with us again.
Happy holidays.
Ferratum Customer Care.
slow but reliable...option are pretty …
slow but reliable...options are pretty good too.
18 December 2017
Unprompted review
Reply from Ferratum Canada
Hi Donna, thanks for your review. We're glad you found our services reliable and up to your expectations, thank you.
We hope you'll come back and try Ferratum Canada again in the future to experience all the changes we're working hard on.
Take care.
Ferratum Customer Care.
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