From start to finish, easy going. We ordered a dining table, chairs, and a lamp. Delivery was well organised and even arrived two weeks earlier than planned. As we were away on holiday, we were in a b... See more
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See what reviewers are saying
Really impressed and happy with my experience. Great customer service, helpful with quick replies to all my questions. Speedy shipping and really great quality product! Will definitely be returning! T... See more
Bought a sofa in their Amsterdam store and staff was most helpful! Delivery was fast and now after we’ve been using the sofa for 3 months(with 2 little kids), I can honestly say I’m super happy with t... See more
Company replied
Worst customer service ever. Cancelled my delivery that was supposed to happen the day before at 16:56 - leaving me no time to call callcenter. Never buy from here. I waited for 3 weeks to arrange thi... See more
Company replied
Company details
About FEST
Written by the company
FEST is a contemporary Dutch interior brand that makes high-end design accessible without compromising on quality or style. Founded by Femke Furnée, FEST is here to help you shape your environment to the fullest because you feel best in an interior that reflects who you are. The brand is known for its playful, colourful designs and timeless furniture and home décor. They offer services such as free interior advice and fabric swatches to help you make the right interior choices.
You can find FEST online via festamsterdam.com or visit one of the FEST brand stores in Amsterdam and Rotterdam.
You can find FEST online via festamsterdam.com or visit one of the FEST brand stores in Amsterdam and Rotterdam.
Contact info
De Clercqstraat 44, 1052NG, Amsterdam, Netherlands
- +31208085347
- service@festamsterdam.com
- festamsterdam.com
4.2
Great
130 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really impressed and happy with my…
Really impressed and happy with my experience. Great customer service, helpful with quick replies to all my questions. Speedy shipping and really great quality product! Will definitely be returning! Thank you!
7 April 2026
Unprompted review
Perfect
From start to finish, easy going. We ordered a dining table, chairs, and a lamp. Delivery was well organised and even arrived two weeks earlier than planned. As we were away on holiday, we were in a bit of a pickle. But customer service handled it perfectly by storing our items and arranging delivery on our preferred date. Excellent service.
2 April 2026
Unprompted review
Reply from FEST
Hi Claire,
Thankyou for taking the time to write us such a nice review! We are happy to hear our team could support you properly with the delivery. We aim to be as flexible and relieable as possible so your feedback means a lot :).
Enjoy your new purchases!
Have a FESTive day,
Team FÉST
Bought a sofa in their Amsterdam store…
Bought a sofa in their Amsterdam store and staff was most helpful! Delivery was fast and now after we’ve been using the sofa for 3 months(with 2 little kids), I can honestly say I’m super happy with the quality! Stains come off easily and the couch is so comfy. Great quality for what we paid!
30 March 2026
Unprompted review
Reply from FEST
Hi Laura,
Thankyou for your kind words! We are happy to hear you've had a good experience in our store and that we were able to help you pick out the best sofa for you and your 2 little kids :).
Enjoy your sofa, and let us know if there is anything else we can help with!
Have a FESTive day,
Team FÉST
They helped me with my kimchi stain
I threw kimchi all over my new Fest couch and they helped me very patiently with a handy trick to clean it up. So glad it worked and really happy with my sofa, it looks and feels great! Thanks a lot to the friendly and professional team for helping me out!
25 March 2026
Unprompted review
Reply from FEST
Hey Fengke,
Thank you for your lovely (and relatable ;)) review! We’re glad to hear the cleaning tip did the trick and that your couch is looking great again!
Enjoy your kimchi-free sofa!
Have a FESTive day,
Team FÉST
Great Customer Service
It was just a great experience, great customer service. Got a couple of decor items to take home with me to South Africa. Would love it if you could open up shop in Cape Town! Thank you to the guy with the grey beard for being helpful and friendly.
6 March 2026
Unprompted review
Reply from FEST
Dear Janita,
Thank you so much for your lovely review! We’re really happy to hear you had such a great experience with our customer service and found some beautiful decor items to take all the way to South Africa. And who knows, maybe one day we can be found in Cape Town as well :)
Enjoy your new pieces and safe travels!
Have a FESTive day,
Team FEST
good priced items and delivered as…
good priced items and delivered as promised and within the time period as communicated. the company kept me apprised at all times. well done.
25 March 2026
Reply from FEST
Dear,
Thank you for your kind words. We’re glad to hear we were able to provide good service. Enjoy your purchase!
Have a FESTive day,
Team FEST
Best couch by Fest
We bought a new couch and
we love it. Thank you Team Fest for your advice, kindness and honesty.
It looks so perfect in our living room. Looks even better than expected.
The delivery was smooth even tho we struggled to take it through our door.
30 January 2026
Unprompted review
Reply from FEST
Dear Laura,
Thank you so much for your wonderful review! We’re really happy to hear that you love your new couch and that it looks even better than expected :).
It’s also great to know that you appreciated our service in the Store. We’ll be sure to pass your kind words!
Have a FESTive day,
Team FEST
Best in-store advice and experience…
Best in-store advice and experience ever!
27 February 2026
Unprompted review
Reply from FEST
Hi Riki,
Thankyou for taking the time to leave us such a positive review. We appreciate it :). Happy to hear the Store was able to help you so well.
Have a FESTive day,
Team FÉST
Delaying Delivery twice
One day before delivery, I was informed it could not go ahead because their lift logistics partner is no longer working with them. Cancelling at the last minute is completely unacceptable. Instead of accommodating a simple workaround, I was told to wait another two weeks. There was no accountability, no urgency, and no real effort to solve the issue. Extremely disappointing experience.
24 February 2026
Unprompted review
Reply from FEST
Dear Melissa,
Thank you for sharing your experience. We sincerely apologize for the way your delivery was handled. We understand how frustrating it is to wait for an order, only to have it cancelled at the last minute.
Unfortunately, our logistics partner stopped working with us unexpectedly, and we were informed at very short notice. In trying to act quickly, we communicated with you too soon. We are working hard on a solution.
Again, we apologize for the inconvenience. Please let us know if there’s anything else we can assist you with.
Kind Regards,
Team FEST
Worst customer service ever
Worst customer service ever. Cancelled my delivery that was supposed to happen the day before at 16:56 - leaving me no time to call callcenter. Never buy from here. I waited for 3 weeks to arrange this delivery (after the sofa arrived to warehouse) and now they are saying I need to wait 2 more weeks.. I bought the sofa in November and it's end of February. Wish I never bought it!
24 February 2026
Unprompted review
Reply from FEST
Dear Elif,
Thank you for taking the time to share your experience. First of all, we would like to sincerely apologize for the way your delivery went. We understand how frustrating it is to wait weeks for an order, only to receive a last-minute message that the delivery was cancelled.
What happened behind the scenes is that our logistics partner unexpectedly stopped working for us. Unfortunately, we only learned of this at very short notice. In our attempt to respond quickly and prevent further problems, we communicated with you too quickly.
We understand that the waiting time, from your purchase in November to the end of February, was much longer than you expected. That is not the kind of service we wish to provide.
Fortunately, we were eventually able to find a solution, and your sofa has now been delivered. We hope you can now enjoy your purchase and that it is to your satisfaction.
Once again, we apologize for the inconvenience and disappointment this has caused. If there's anything else we can help you with, we're here to help.
Kind (FEST-ive) Regards,
Team FEST
Fast & beautiful
Delivery was fast and the lamp is sooooo cute! Very good and sturdy and the color is just beautiful.
10 October 2025
Reply from FEST
Hi Nina,
We're glad to hear you're happy with your lamp!
We're thrilled that both the fast delivery and the design are a hit. Thank you so much for taking the time to share this with us. We really appreciate it!
Kind Regards,
Team FÉST
Pillows not as good as expected
Bought three pillows but unfortunately there are constantly feathers coming out of the filling, doesn’t look very nice. Would be better to have a different filling made of recycled materials for instance.
8 September 2025
Reply from FEST
Hi Luis,
Thankyou for your review and your Feedback.
It is normal for some feathers to poke through the fabric of the pillows but it is multiple a day, please return with the pillows to our Amsterdam Store.
We can exchange the pillows for ones with a different filling!
Kind Regards,
Team FÉST
Warning to Potential Customers: Poor quality and unstable business!
TLDR: FEST has gone bankrupt due to terrible quality and poor customer service, and is now run by a different company that runs an even shadier business.
Full review:
I bought a set of three furniture pieces from them less than three years ago, all of which came with a three-year guarantee. Recently, the stitching on one piece fell apart, and the others are starting to tear as well. I submitted a warranty claim with all the required photos and details.
After a whole month of a masterclass in dishonesty and delay (including vague excuses about waiting for a "resolution" from their repair service) FEST had a change of heart. They refused to honor the warranty, claiming they had gone BANKRUPT(!) and were now under new ownership. As a result, their "options were limited."
Please be aware that their website still proudly advertises the same 3-year warranty, so their options are anything but limited. They just don't seem to mind running shady advertising, just like they don't seem to mind the fact that this review will deter many potential customers, costing them a lot more than honoring a warranty would.
In summary, save yourself the headache and thousands of euros you'd waste on worse-than-Ikea quality and take your business elsewhere.
8 August 2025
Unprompted review
Reply from FEST
Dear Sandra,
We understand that this is disappointing for you, especially given the expectations surrounding the warranty and quality of our products.
Unfortunately we can no longer honor claims for warranties from before the bankruptcy of the previous company. The new organization is a different entity entirely.
We sincerely regret that we cannot offer a suitable solution in your case.
Kind Regards,
Team FÉST
We were not notified about a discount…
We were not notified about a discount that was happening soon (we specifically asked if something was coming , we are talking about 4k couch - not peanuts). when we asked for explanation the standard reply was always “ there is nothing we can do” … standard reply (very annoying), let’s be honest, if you want there is always something you can do. The worst part is about the couch - when you sit down you can see the folds , and they are not going away. I will send you pictures if needed… 4K couch
18 June 2025
Reply from FEST
Hi Veronica,
Thank you for sharing your experience. We are very sorry to hear that you’re disappointed.
We understand how frustrating it must be to have missed out on a discount, especially after proactively asking about upcoming promotions. While we try to be transparent and fair with all customers, our team unfortunately can’t apply discounts retroactively once a promotion has ended. That said, we take your feedback seriously and agree that the communication could have been more personal.
Regarding the folds in the couch, some fabrics or sofas fold more than others. And we can’t always solve this issue, as in some cases, these are normal signs of use or characteristics of the fabric and/or sofa. If the fabric were tight and smooth, it would not provide the same level of comfort.
However, we understand that a sofa from FEST should meet high expectations, and we want to look into this further.
Could you please send us photos and your order number so we can assess the issue properly and see what can be done to make this right for you?
Please contact us at service@festamsterdam.nl so we can help you further from there. We will do our best to find a suitable solution.
Thank you in advance.
Kind regards,
FEST
Worst experience ever with FEST
First and last time I bought anything from FEST. They delivered us a wrong couch and damaged our neighbour's property with their delivery van, but refuse to provide any compensation (except "a free decorative pillow" which feels like a joke). In addition, their customer service has been extremely slow and unprofessional, sometimes not answering to us at all, and resolving this issue has already taken over a month. The whole experience has been a nightmare and I wouldn't recommend FEST to anyone.
10 June 2025
Reply from FEST
Hi LK,
We are very sorry that the couch was delivered with the wrong type of fabric and have tried different ways to resolve the issue and have offered to have the new couch produced while you use the current one, a compensation or discount on the current sofa and a pillow as compensation for the wait time, but we are sorry we could not live up to your expectations. We have spoken with your partner about the damage to the neighbour's property. They let us know that the damage was not the fault of our delivery team and all would be resolved, otherwise we would have investigated and compensated any damages caused by our team.
Our customer service team has informed me that the matter will be resolved and hope we can bring this to a close.
Kind Regards,
Team FEST
Amazing products that last
I bought over the years multiple articles from FEST: dining chairs and table, a coffee table, a love seat and a lamp. I’m always super happy with the design (stunning) and the quality of the products, that stay perfect even after years of heavy use. I always have compliments from guests at my place on how comfy the dining chairs are! Had also the best experience both in store with the competent and kind staff and with the customer service online. The delivery time for some products is longer because it’s custom made, but it’s always communicated clearly and delivered within the promised time. Would definitely keep buying from FEST in the future!
4 November 2024
Unprompted review
Great Stuff , Great Store
FFest is a gem! I snagged a sleek, comfy sofa that looks amazing and didn’t cost a fortune. The store’s got a great selection—modern, quality stuff—and the staff was friendly and helpful. Delivery was fast and hassle-free. I’ll be back!
9 January 2025
Unprompted review
I just love their high end design
I just love their high end design, Fest is a truly beautiful brand. The girl in the shop gave me good advice, and staff is friendly in general.
8 March 2025
Unprompted review
Beautiful design and well crafted…
Beautiful design and well crafted pieces. Customer service was also very helpful and our home looks like it’s straight from a magazine.
12 March 2025
Unprompted review
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