Never ever would I trust my dog with you after watching your driving. There are more than the 2 wheels, you went round the roundabout on today, on your clapped out exhaust fume chugging van. Those p... See more
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The service Fetch & Retrieve is amazing! The time taking by Jack & Jake to understand our needs really gave us the comfort that we were making the right decision for Lola. During the training we go... See more
Company replied
Tom, and F&R more generally, love spending time with Choo and Choo loves spending time with Tom and team. Great communications, attentiveness to our pet and good feedback. Placing loved friend... See more
Our teenage pup has just completed a 3-week board and train with Jake. Jake is a really lovely, caring and knowledgable person who took great care of our girl. She is quite the complicated pup so we a... See more
Company replied
Company details
Written by the company
Fostering Strong Bonds Between Dogs & Humans.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- 0800 808 5736
- info@fetchandretrieve.co.uk
- fetchandretrieve.co.uk
Awful. Puppy left in van for 7 hours!
We had a horrendous experience with Fetch and Retrieve. Our 5-month old puppy was in their care for a trial day for socialisation and play, but he spent 7 hours in the van! 3 hours traveling there and 4 hours back. I was told he’d go to the Surrey location (much closer) but he was taken to Rainham. I know this because of a GPS tracker he wears in case he ever gets lost. I was shocked because all the reviews I’d read were positive. The reason they gave me was the Surrey location wasn’t open, plus a driver called in sick so they had more dogs to pickup/drop off. They should have just rescheduled the trial. They obviously want to take in as many dogs as they can and don’t care for their welfare. A puppy shut in a cage in a windowless van for 7-hours is negligent. Absolutely appalling and I wouldn’t recommend. Find a daycare who actually care for dogs and their welfare.
23 October 2023
Unprompted review
Really sorry
I am so sorry that my review was posted to you, I have notified trust pilot.
Again I am very sorry
21 September 2023
Unprompted review
Reply from Closed
Hi Jacqueline,
It appears this review has been posted here by mistake! We aren’t Dynamo Cover - we don’t recognise that name, nor do we ‘renew’ customers. We are a dog service provider called Fetch & Retrieve. We ask that you remove your review and post it to the appropriate company.
Many thanks & best of luck
Kind Regards,
F&R
Domino absolutely loves her time at…
Domino absolutely loves her time at daycare and clearly has a great time. Fetch & Retrieve share videos every day she is there so we can see the fun she is having with the other dogs, and you can see how much she enjoys the people who are there with her too, which is really important to me. Also, they use Waze for pick up and drop off so you always know when they are going to arrive, which is great! I can’t say enough about how lovely Fetch & Retrieve is.
30 June 2022
Unprompted review
Reply from Closed
Thank you so much for your kind words Rebecca. We LOVE Domino's energy and it is always a pleasure to have her at daycare and to see you all :)
Kind Regards - The F & R Team
Callie loves her new day-home
Callie, my 2.5yr collie-cross has been with Fetch & Retrieve for just over a week now. Really lovey staff who all seem very responsible (as well as good with my dog). We are happy to have found them…
27 April 2022
Unprompted review
Reply from Closed
Thank you Carl for your review. We loved helping Callie and hope you are all doing well :)
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