Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more
Company replied
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Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more
Company replied
As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... See more
Company replied
Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... See more
Company replied
The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... See more
Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.
3 Emscote Mill, Wharf Street, CV34 5LB, Warwick, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great experience arrived in good time. Quality product only problem was the wedge gag should be made with a softer leather wedge. The wedge is extremely hard. But it is a nice feature to have the front buckle. Would definitely purchase from Fetters in the future.
Excellent transaction. Fetters is the best in the business!
My parcel arrived promptly. I was impressed with the quality of my purchases, particularly the flogger, which I can’t wait to try out on one of my slaves this weekend
The people at Fetters we rs e very helpful with all my questions before I placed my order, and once I placed the order, they kept me updated on the progress.
Good quality products and excellent service from ordering to delivery.
The excellent quick service and advice given by Fetters is great. The latest purchase of their 'Play Pool'was one of the best buys ever. Giving pure joy and pleasure this is highly recommended. The throw sheets are also brilliant. Had two now have a 3rd. This is a good company with excellent pleasure giving goods
Easy ordering and shipment. Absolutely devilish device. Which is exactly what I was looking for.
Product which I ordered and fully paid was confirmed for delivery and next day it happened to be out stock. I ordered a substitute but had to pay extra for it. At the same time, the communication, payment and status check was very easy - so still fetters is on my favorite shops list.
serious material, high quality materials, nothing to say.
For serious bondage players.
Fast delivary, quick response to queries, good tracking for package. Very happy
Before the hacking of Fetters UK website, all product prices were shown also in Euros if the customer chose so or even automatically after the web customer's location. After that point when this website was recreated the product prices are shown in English pounds only.
The Euro currency is so remarkable nowadays and there are so many customers in the Euro currency area that this thing is something that could be very good to fix I think.
However, if I review this time I made a purchase via the Internet, everything went very fine, the dispatching of my order was very prompt and it's very fine to get information via email what is situation of the order.
So- in fact I would like to give 4.5 stars in this rating if possible!

Reply from Fetters
As the website indicated that orders placed before midday are normally shipped the same day when items are in stock, I was quite disappointed that my order placed on a Wednesday evening had not shipped by Friday afternoon, given the items were showing as in stock on the website.
On using the web chat, I was told the order was on hold because it was a custom order, but it wasn't. Somehow the website had ordered "green" instead of the "grey" I asked for!
I was quite disappointed by this, and not a good first order experience!
I had also registered to get 10% off my first order but this doesn't seem to have been applied, I never saw any place to enter the code I was given, and now they've offered money off my next order for the error with this order, but it's unlikely I'll order again after this experience.
As for the quality of the goods, they're OK but not what I would call premium, certainly I don't think they're worth the amount I paid for them!

Reply from Fetters
A great selection of high quality products at reasonable prices. Fast but expensive delivery. Good communication.
No problem in returning the item when found to be unsuitable
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