Fetters Reviews 

231
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more

Company replied

Rated 1 out of 5 stars

As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... See more

Company replied

Rated 3 out of 5 stars

Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... See more

Company replied

Rated 5 out of 5 stars

The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... See more

Company details

  1. Sex toy store

Information provided by various external sources

Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

231 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(231)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The greatest experince in muzzles I …

The greatest experince in muzzles I ever had very comfortable. Maybe possible to wear over night(s). No chance to escape. And if your master will Play with you: You can only look helplessly disperately.
To shake your head will gif you the Sound orating leather. Coming nearer and nearer to you. With locks jangling. Frustrating beautiful. Best muzzle I ever had.

22 November 2017
Unprompted review
Rated 4 out of 5 stars

Expensive but worth it

OK - at the risk of stating the obvious, they're not going to compete on price with many of the more general online sex shops like Lovehoney - and nor are they going to give you a lot of the offers like free delivery. But they shouldn't be expected to: they produce very high quality, often custom made stuff the like of which you quite possibly won't see anywhere else and, quite reasonably, expect you to pay high prices for it. The item I ordered seems very well made and actually turned up quicker than I expected - actually, my only complaint is that it, or more precisely the note saying "we tried to deliver but you were out" turned up before the email telling me that they'd dispatched it. But that just necessitated a short walk to the post office. Other than that, very happy and I'm sure I'll use them again. That said, given the quality and uniqueness of their stuff, I'd probably still use them again even if they'd sent it three months late accompanied by death threats!

10 November 2017
Unprompted review
Rated 5 out of 5 stars

Product has not arrived after 9 days.

Product has not arrived and since 5 days ago no any update on mail service. According last info product was out international area in Madrid 2nd November.
Update:
Finally products arrived. Both look great and we hop to use them soon.

8 November 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi Jose,
Sorry to hear your item has been lost in the post. I'll make sure a member of our support team gets in touch shortly.

Warm regards,
Pete

Rated 1 out of 5 stars

Shipped wrong item - not yet resolved

Order took a long time to deliver and the wrong product arrived. Now they are questioning whether I really got the wrong product???? Made me send them pictures so they can see what I am telling them is true.

20 October 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi Frank,
Thanks for your comments. I've now looked into this for you. Our team were under the impression you weren't sure if you received the correct item or now. A request for a photo was simply to confirm for you. No offence was meant by this but I hope the issue is now resolved.

Warm regards,
Peter

Rated 3 out of 5 stars

Poor Packaging leave leather scratched and scuffed

Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of bubble wrap the obvious happened, leather with scratches... I am surprised that any production pride was then lost with the packaging.

27 September 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi Dave,
Thanks for your feedback. I'm very sorry to hear your items arrived unsuitably packaged. I'll speak to our team to see why this is and we'll do our best to ensure it doesn't happen again. We'll be in touch shortly via email.

Kind regards,
Pete

Rated 5 out of 5 stars

Beautiful quality product.

Fantastic experience ordering with Fetters. I purchased the persuader whip for my Mistress and she absolutely loves it. The whip is exceptionally well made and the ordering experience was very smooth.

24 September 2017
Unprompted review

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