Excellent service, my bikes disc breaks were worn and rubbing against wheel rims. After I had it serviced for new break pads and calibration it feels great going up hills again and feels as good as ne... See more
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Have used Fettle several times (for my canyon aeroad) and the service has always been incredible. The customer service could not be better, can drop your bike off at any time and get regular upd... See more
Exceptional service! I came to Finsbury Park branch without understanding what has to be done to fix my bike, and after the inspection they said what has to be fixed and what has to be replaced, with... See more
Excellent service from Fettle Finsbury Park as usual. Friendly, professional, knowledgeable staff. Kept updated regularly throughout the day and picked up my bike looking (and riding) like new. Good v... See more
Company details
Written by the company
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
Contact info
Unit 6C Tollington Park, N4 3QX, London, United Kingdom
- 442045385567
4.4
Excellent
83 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was called silly for the bike I…
Was called silly for the bike I purchased and told I should have done my research before choosing something “pretty” whole interaction came off as sexist. They couldn’t really help with my e-bike and he said he hasn’t been trained for them. Still charged me the full amount for an MOT he obviously didn’t do. By that point I just wanted to leave so paid and left. He did do some other work on the brakes (paid for that on top of the MOT cost) they seem to be okay but are squeaking when used- had to call another bike repair shop to check the squeaking isn’t dangerous.
There used to be another guy who worked there, he was great but apparently he’s left.
I won’t be going back again.
1 June 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Hi Maya,
Thank you for sharing your feedback. We are deeply sorry to hear about your recent experience, particularly regarding your concerns about the quality of the MOT and brake work, and the way you felt treated during your visit. We take these matters very seriously, and we would like to ensure that this is looked into by a member of our Customer Care team right away. If you could please fill out the following form, a member of the team will be in touch directly to discuss further - https://www.fettle.cc/contact
We appreciate you bringing this to our attention, and look forward to resolving this for you.
Friendly, efficient, affordable
Friendly, quick and affordable service! Will be going back whenever I need support with my bike again.
5 June 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Hi Ryan, thank you so much for the excellent review! We're so pleased to hear that you found the service you received friendly, quick and affordable. We truly appreciate your feedback, and we'll be sure to share your kind words with the rest of the team. Thank you!
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Hi Pim, thank you for taking the time to share your experience. We're delighted to hear that you found Kez very helpful and responsive on your visit. We truly appreciate your kind words, and we hope to have the pleasure of assisting you again in the future.
This is a great place
This is a great place. I love it, really quick and knowledgeable team of people. Thank you Andrew!
18 May 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
You're very welcome! It's great to read how quick and knowledgeable you found the team and we are grateful for you taking the time to share this excellent review and rating. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
We always strive to deliver a friendly service and we are grateful for the positive comments. Thank you so much and if we can ever do anything more for you, please don't hesitate to let us know. Many thanks.
Excellent service
Excellent service, my bikes disc breaks were worn and rubbing against wheel rims. After I had it serviced for new break pads and calibration it feels great going up hills again and feels as good as new.
29 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Hi there, thank you so much for the lovely review! We're so pleased to hear that you were happy with the bike service you received on your recent visit. It's so great to hear that your bike is feeling good as new. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.
Superb (again)
Superb (again)
Sorted out two non-standard requests within a couple of days and got me back out on the road
Thank you !
8 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Thank you so much for your lovely review, Nick! We truly appreciate it, and we hope to have the pleasure of assisting you again in the future.
Always good and friendly
Always good and friendly, and if something wasn’t perfect they’ll fix that too
7 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Thank you so much for the lovely review! We're thrilled to hear that you have always found the team good and friendly at your appointments. We truly appreciate your kind words, and we'll be sure to share this with the rest of the team.
Great service back in same condition as…
Great service back in same condition as new. Good price and really happy
30 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Thank you so much for the lovely review, Shaun! We're delighted to hear that you received great service at your recent appointment and that you were pleased with the price. Your feedback means the world to us, and we'll be sure to share it with the rest of the team.
Extremely good service from the pickup…
Extremely good service from the pickup to the drop off. Their system made it easy to communicate around the fixes I needed to my bike and enabled me to review and approve the quote! Would definitely use Fettle again and again and again. Thankyou!
27 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Hi Nik, thank you for taking the time to share your experience. We're thrilled to hear that you received such great service at your recent appointment, and that you found the system easy to navigate and make your booking. Your feed back means the world to us, and we hope to have the pleasure of assisting you again in the future.
Great communication
Great communication. Very helpful info and easy to understand. Flexible too based on circumstances.
24 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Thank you so much for the excellent review, Tim! We truly appreciate it.
I love Fettle at Finsbury Park
I love Fettle at Finsbury Park. Professional service and friendly staff.
9 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Thank you so much, Federica! We truly appreciate it.
Crazy expensive
Tried to charge me £265 to fix my brakes. Went to another shop and it cost me £35.
6 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Hi Eloise, we're truly sorry to hear of your disappointment regarding the quote you received at your recent appointment. We'd like to have this looked into by a member of our Customer Care team. If you could please fill out the following form, a member of the team will be in touch to look into this further - https://www.fettle.cc/contact
Great service
Great service, quick delivery. I’ve used fettle many times - never failed me. My dirty old bike is now as good as new!
6 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Hi Shaz, we truly appreciate this glowing review! We're so pleased to hear that the team has never failed you, and that your bike is looking good as new! Your feedback means the world to us, and we'll be sure to pass this along to the rest of the team.
Great overall service
It was really easy to get an appointment and drop off my bike.
The quotation process was so straight forward and the same day I received a message with a quote breakdown of each individual charge. I could either go ahead with it all or select what I wanted.
Service here is quick, efficient and staff are lovely too!
4 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Thank you so much for taking the time to share your experience! We're delighted to hear that you found the process of booking your appointment easy and that you were pleased with the service you received. We truly appreciate it, and we hope to have the pleasure of assisting you again in the future.
They are great professionals
5 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Hi Marta, thank you so much! We truly appreciate it.
The did exactly what I asked for
The did exactly what I asked for. Fast turnaround time. Very reasonably priced. Friendly, helpful staff. What more can you ask for?
4 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Thank you so much for the excellent review, Stefano! We're delighted to hear that you found the team friendly and helpful, and that they were able to get you back on the road quickly! We'll be sure to pass your kind reviews along.
Reply from Fettle. Faff-free bike repair | fettle.cc - Finsbury Park
Hi Pedro, thank you so much for the excellent review! We're thrilled to hear that you received great service at your recent appointment, and we hope to have the pleasure of assisting you again in the future.
Have used Fettle several times (for my…
Have used Fettle several times (for my canyon aeroad) and the service has always been incredible.
The customer service could not be better, can drop your bike off at any time and get regular updates via text and email. My bike has always been returned in great condition and issues resolved, in a timely manner.
10 February 2026
Unprompted review
Fabulous speed of work
Fabulous speed of work, clear communication, all good✅
28 January 2026
Unprompted review
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