Quick response but not happy with the solution. I can't put the shoes on by myself because the tops are soft like socks. My only recourse was to accept a 30 percent refund and give away the shoes. Thi... See more
Company replied
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Review summary
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For various reasons, the shoes were not right for me. But to their credit, Ortho Shoes communicated quickly and efficiently and promised to process my refund as I had requested in a timely manner. Thi... See more
Company replied
didn't like the insoles because they were too slippery for me. did enjoy that i was able to change the insoles to what was best for me.
When I ordered my shoes, I found out I got B1G1. Someone who is struggling to pay basic bills, got a great deal! I'm a type 1 diabetic and an amputee, i could never find decent sneakers to wear.... See more
Company replied
4.3
Excellent
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I just received my sneakers and I have…
I just received my sneakers and I have to say I’m a bit disappointed they look like what I ordered but they don’t fit they are huge. I am a true to size 8.5 and the are swimming on me I have the laces pulled to where you can’t pull no more. It’s like id need a 7 or 7.5. Where are the sneakers made ? I can’t get a good feel on weather or not there going to help with my feet pain because there just way to big. What can you do for me ?
9 September 2025
Unprompted review
Reply from Feya Footwear
Hi Jennifer,
We’re truly sorry to hear about your experience with your recent order, and we completely understand how disappointing it must feel to receive sneakers that don’t fit as expected.
We appreciate you taking the time to share your feedback on Trustpilot and for letting us know about the sizing issue. We actually responded to your email regarding this concern but haven’t received a reply yet - we just want to make sure you get the assistance you need.
Please check your inbox (and spam/junk folder just in case) for our message so we can help you with the best resolution, whether that’s a replacement or another suitable option.
Your comfort is very important to us, and we’d love the chance to make this right for you.
Warm regards,
The Ortho Shoes Team
I would just like to say first I love…
I would just like to say first I love the shoes everything about them is the truth. 2nd working the customer service team was beyond excellent you couldn't ask for a better team. I would recommend anyone to Ortho Shoes I promise you will not be disappointed.
25 August 2025
Unprompted review
Reply from Feya Footwear
Hi Sylvia,
We’re so glad to hear that you’re loving your shoes and had such a positive experience with our customer service team! Your kind words truly mean a lot to us.
It’s always our goal to provide both comfort and support - not just through our shoes, but also through the care our team provides. Knowing that we met your expectations makes all our efforts worthwhile.
Thank you so much for recommending Ortho Shoes! We’re grateful for your trust and support, and we look forward to serving you again in the future.
Warm regards,
The Ortho Shoes Team
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