Ffordes Reviews 

238
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find products to be in superb condition, often described as pristine or even better than expected. The staff are consistently commended for their exceptional helpfulness, knowledge, and professional approach, making every interaction pleasant. Many people appreciate the efficient and super-fast delivery, with items arriving quickly and securely packaged. Reviewers consistently highlight the exemplary service, expressing high levels of trust in the company for both purchasing and selling equipment. Customers also find the items to be competitively priced and offer great value, often exceeding expectations in condition. This leads many to recommend the company highly and return for future needs.

What people talk about most

Product

Customers had positive experiences with product, frequently noting that items arrived in excellent, often... See more

Service

People report positive experiences with service, often highlighting the professional, efficient, and friendly... See more

Staff

Consumers find staff to be positive, consistently praising their knowledge, friendliness, and helpfulness.... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for arriving in pristine,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have just taken delivery of a superb Canon 135mm f2.8 lens. It came wrapped in swathes of bubble-wrap and was thus extremely well protected. When unwrapped I found there was not a mark on it - absolut... See more

Company replied

Rated 5 out of 5 stars

I sent an email enquiry regarding lens advice & received a v friendly, prompt response with several options. I purchased a Canon EF 100-400 mm f/4:5-5.6L IS USM for an amazing price, delivered nex... See more

Company replied

Rated 5 out of 5 stars

Proof that independent locally owned businesses operating from proper shops and offering the personal touch can more than compete with the online giants. I was offered better trade-in terms on my o... See more

Company replied

Rated 5 out of 5 stars

I have purchased from Ffordes many times over the years buying both used items and new. I have also used their buying services, for part exchanges and more recently a commission sale. I find them ver... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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4.9

All reviews

(238)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased a Sigma 28mm 1.4 Canon lens

Purchased a Sigma 28mm 1.4 Canon lens. Super quick delivery and the item was stunning. Totally recommend Ffordes :)

16 February 2026
Unprompted review
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Reply from Ffordes

Great to hear that you love Ffordes quick service and high quality used equipment, Enjoy and hope to help you again in the future.

Rated 5 out of 5 stars

Excellent service

Sony lens delivered as described and quickly very well packaged. Even the lens case was included which wasn't mentioned in the description which was a bonus. I've used this company before and the service has for me been excellent. Thank you all at Ffordes.

16 February 2026
Unprompted review
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Reply from Ffordes

Great to hear that you received the equipment from Ffordes super quickly and the condition is better than you were expecting, this is always music to the Team, Enjoy and we will see you again soon.

Rated 5 out of 5 stars

Good commission sales by Ffordes

Ffordes gave realistic condition and cost evaluations of one camera body and three lenses that I wished to sell, and sold all by commission in a few weeks. They provided detailed statements about the condition of the equipment, and gave honest and clear statements when advertising the items. The prices they achieved were highly satisfactory for me. So I can strongly recommend this service.

12 February 2026
Unprompted review
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Reply from Ffordes

Great to hear that you love the service here at Ffordes so much, Its always great boast to hear this kind of feedback and makes all the hard work and dedication that the team put in, is all worthwhile. I hope we can help you again some time in the future.

Rated 5 out of 5 stars

If only my photographs were as good as Ffordes service!

I've just been over to drop off some equipment that I'm not using enough, and once again had a quick, sensible checkover of the kit and a prompt price for the commission sale. I've bought both new and used equipment from them, film and digital, as well as selling through them and in both directions the service has been exemplary. Helpful explanations, good suggestions, and patience with me asking stupid questions. I can trust the condition of the items that I buy, so it's rare for me to look anywhere else.

29 January 2026
Unprompted review
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Reply from Ffordes

Great to hear that you still love the service here at Ffordes, we know our customers time is precious so we make sure we try to make sure we have patience and understanding, as well as the knowledge and information that they require, Keep on enjoying your photography and we will see you soon.

Rated 5 out of 5 stars

Superb!

Fantastic service from Alister and the team. Couldn’t have been more helpful and went over and above to make the whole experience seamless.

27 January 2026
Unprompted review
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Reply from Ffordes

Great to hear you like the service here at Ffordes, we believe in good knowledge and understanding with traditional quality service. Enjoy and hope to see you soon.

Rated 5 out of 5 stars

A wonderful buying experience - 5 Stars*****

Fantastic help and advice from the folks at Ffords.

Ordered a new-to-me Nikon yesterday afternoon and it arrived first thing this morning.

Superfast delivery, packaged with care and even 'cleaner' than in the online images.

Couldn't recommend the shop enough! 5 stars easily *****

23 January 2026
Unprompted review
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Reply from Ffordes

Great to hear that you love the service and team work here at Ffordes, we make sure that we hold the highest of standards as we know our customers time is precious. Keep on enjoying your photography and your visit to Scotland when you come.

Rated 5 out of 5 stars

Outstanding customer service and going the extra mile

My experience with this company has been extremely positive and I would highly recommend Ffordes photography.
I have recent experience of buying both new and used photographic gear and also selling used equipment through Ffordes. All elements of this have been helpful, friendly, knowledgeable and efficient.

What has triggered me writing a review though, is when Ffordes have stepped-in following a manufacturing fault (on a new camera). Chris dealt with my query and on the same day even delivered a replacement to my home on his way back from work.

Thank goodness I didn’t buy this camera through one of the large and faceless suppliers, as I would still be trying to sort out the problem months later. Top marks to Ffordes for good old fashioned customer service, (not often experience elsewhere).

15 January 2026
Unprompted review
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Reply from Ffordes

Great to read your review this morning, Ffordes have always believed in treating their customers in the same way they would like to be, good knowledge and understanding of equipment with the practical working of it. Enjoy and hope to see you again soon.

Rated 5 out of 5 stars

I sent an email enquiry regarding lens…

I sent an email enquiry regarding lens advice & received a v friendly, prompt response with several options.
I purchased a Canon EF 100-400 mm f/4:5-5.6L IS USM for an amazing price, delivered next day. Came with original case, box & lens hood.
Fantastic, knowledgeable & friendly cant recommend highly enough. Will definitely use again & recommend to all my birding friends. Love to use small independent businesses 😬👍
Incidentally, I did contact several of the big names initially, for advice, & had no response from any!!

12 January 2026
Unprompted review
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Reply from Ffordes

Great to hear that you love the used Can lens that you have received from Ffordes, the team here try to make sure we have the knowledge and understanding that our customers require, backed up with high res images online and extra information with the team here by phone or email with quick response. Enjoy

Rated 5 out of 5 stars

Another successful sale

I have occasionally used Ffordes to sell photo equipment for some years now. I have found Ffordes’ service to be faultless and have enabled me to sell items much more easily than via online auction sites. I seldom respond to requests by businesses for a review but Ffordes are an exception. I happily give the company full marks.

8 January 2026
Unprompted review
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Reply from Ffordes

Great to hear that you love Ffordes service, our team works very hard to make sure we have the right knowledge and information to make sure we are able to helps our customers with all their photographic & optical needs. Enjoy

Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Ffordes buying my first proper camera. Chris gave me lots of help and I got a really good deal and could even part exchange my old camera which I chose to go for store credit for when I next come in to buy lenses. The customer experience is brilliant and everyone has so much knowledge. My camera itself is so good I love it and it came with 6 month warranty which is nice. Thanks a lot, I’ll be back!

29 December 2025
Unprompted review
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Reply from Ffordes

Great to hear that you love the service here at Ffordes, we believe in great knowledge and understanding of what our customers wants/needs are, is the best service we can provide. Hope you enjoy your new kit and remember we are always here, if you need help.

Rated 5 out of 5 stars

Great service

I have purchased from Ffordes many times over the years buying both used items and new. I have also used their buying services, for part exchanges and more recently a commission sale. I find them very friendly, knowledgeable and able to give a reliable service. I am constantly reassured by their ability to deal fairly and respond immediately to queries or any help requested. A first class retailer.

5 December 2025
Unprompted review
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Reply from Ffordes

Its always great to hear customers that have shopped with us for many years saying that they are still loving the service here at Ffordes, the team here work extremely hard to make sure we give all our customers the best of service. Thank you again.

Rated 5 out of 5 stars

Highly recommended for both new and secondhand photography gear

I had amazing service recently when buying a Leica telephoto lens secondhand from them. Steve who I spoke to was knowledgeable and helpful when I asked multiple questions about the lens and he secured the sale.
The lens arrived very swiftly and was beautiful as described.
I wouldn’t hesitate to recommend them as a valuable asset if you’re looking for photography gear.
I only wish they weren’t so far away; it would have been great to pop in, but Scotland is off my bus-route :)

22 November 2025
Unprompted review
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Reply from Ffordes

Great to hear that you love Ffordes service, we have always believed that knowledge and understanding is what draws customer to keep coming back to us, as well as realistic condition levels and fair pricing for all.

We are always at the end of a phone line and there is 15 days conditional approval on all pre-owned stock, as we know not everyone can make it to this toyshop.

Keep on enjoying your photography and the benefits it brings us all.

Rated 5 out of 5 stars

An excellent photographic store.

I was recommended to Ffordes many years ago and have bought cameras and lenses there. The service has always been excellent and the staff very helpful in giving advice either by 'phone or, now, the internet.

I visited the store some years ago and was fascinated by all the equipment on display inside and the general ethos.

Many thanks.

Carl Willits.

25 November 2025
Unprompted review
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Reply from Ffordes

Great to hear you are still loving the service here at Ffordes, we have always believed that having good knowledge is the key to advising customers and fair prices for equipment that has been professionally checked and tested, with great back up service if and when required. Enjoy

Rated 5 out of 5 stars

A pleasure to do

It only took Alister a couple of days to email me sale prices for several film cameras and lenses. The prices were high enough to give me a fair price after commission but designed to sell reasonably quickly, and after a month of listing two thirds have already sold.
Ffordes arranged next day collection from me and then checked and tested everything. A couple of items needed cleaning or servicing, but done at fair prices.
A great service by lovely people.

22 November 2025
Unprompted review
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Reply from Ffordes

Great to hear that you love Ffordes service, we work hard as a team to make sure it works for both seller and buyer, hope to see you again soon.

Rated 5 out of 5 stars

An easy company to deal with.

I have sold quite a few items with Ffords and have always found the staff very helpful, knowledgeable, friendly and professional.The fee paid for the service is fair in my opinion,and I would not hesitate to use again.

20 November 2025
Unprompted review
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Reply from Ffordes

Great to hear that you are still loving Ffordes service after so many years, we always believe in having great knowledge and understanding about customers wants and needs, Keep on enjoying photography and the benefits it gives you.

Rated 5 out of 5 stars

Long Term Happy Customer!

Lighting Stand kit arrived within 24 hours of ordering and exactly as described,

I have used Ffordes since the mid 1960's when they were based in Essex and I was still at school!!

Always a pleasure to deal with.

6 November 2025
Unprompted review
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Reply from Ffordes

Great to hear that you had quick service as always and you are still using the best service in photography for your needs. Keep on enjoying.

Rated 5 out of 5 stars

Great business, good people

Although Ffordes were unable to help in a practical way Alister gave me excellent advice and suggested several ways to solve my issues.

I ran my business the same way, making sure that everyone I came into contact with had their issues addressed, problems solved or, as in this case, referred to someone who could help.

Great business, use it or lose it.

13 November 2025
Unprompted review
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Reply from Ffordes

Great to hear that we were able to help you, knowledge is not always about doing the business yourself but sharing and pointing customers in the right direction, to specialist closer to home. Hope it all works out for you and your Canon AE1,

Rated 5 out of 5 stars

I ordered a secondhand ML-3/A Modulite…

I ordered a secondhand ML-3/A Modulite remote set, it was as described on their site in excellent condition, this item was delivered the following day by Royal mail, super fast and smooth process, and helpful staff, I am happy to buy again from ffordes, a trust worthy company to deal with. Thank you to the staff at the Kirk, By Beauly Inverness shire ffordes

30 October 2025
Unprompted review
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Reply from Ffordes

Great to hear that you love the whole package, from service and advice, to the condition of the pre-owned product aswell as the superfast delivery. The team here at Ffordes work extremely hard to make sure every customer gets this same service, thank you for letting us know that, its all worthwhile. Enjoy

Rated 5 out of 5 stars

Ross Seldon has been my guide to…

Ross Seldon has been my guide to numerous wonderful pieces of gear over the passage of time. I fortunately to live reasonably close to Ffordes and frequently go through Beauly on my way to the West Coast. I carry with me my Swaroski binocular, which must be one of the best in the world, my Leica Q2 and once by the sea, I use my Swaroski scope.The variety of Billingham bags, all bought from Ffordes have remained in pristine condition, even though I have used them constantly over the last decades. Ross has guided my adventure with interest for us and Support. I cannot speak too highly for they have remained in pristine condition, even though I have used them constantly over the last decades. Ross has guided my adventure with interest and support. A superb and most knowledgable font of knowledge . I am at present considering buying a Leica. D Lux 8 and a Peak Roller case. The efficiency and effectiveness of trading-in pieces of gear has been exemplary thank you, Ffordes. Ben

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Camera shop

My old camera gear sold quickly, money paid into bank promptly, got good prices for my old gear. I have now just bought my 5th second hand camera from Ffordes which is in near new condition. This shop is my first place to look for camera gear since they sold my first film camera about 25 years ago on my behalf.
Very helpful staff behind the counter.

30 July 2025
Unprompted review
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Reply from Ffordes

Great to hear that you love the service hear at Ffordes, the team work extremely hard to make sure its a hassle free service for our customers, enjoy the new camera.

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