Fidelity Group Ltd. Reviews 451

I had to contact Fidelity with an issue with our phone's software. I spoke to Steven Giyama who talked me through the process step by step. He told me he would call back the following day to make sure my issues had been resolved - which he did and helped me with a couple of other problems. Nothing was too much trouble. Great support.

Devon was very efficient with response when the problem was logged. BT engineer turned up at the wrong address on the first attempt but Devon was quick to follow that up & re-arrange a new visit. Problem resolved with speeds better than we've ever had. Thank you!

Steven was very efficient, excellent customer service.

Service by Steven was excellent. He was attentitive to the complaints, was diligent in following up intenrally and to the customer both in e mails and telephone. Well done.

Excellent service and training and I know Im awkward to explain IT to as im no spring chicken. Your guy was patient and courteous

Excellent work

Good communication, everything was delivered and installed as explained.

Zunaid was extremely helpful and made himself available to sort out our issues promptly. Excellent service and good manner with clients!

Zunaid was easy to deal with, very patient and explained everything very well and clearly. Swift to reply to emails and provided training over the phone on the Horizon platform.

Zunaid was very helpful and helped sort out the issues with our phones promptly .

Very responsive and knowledgeable to customer issue we experienced - resolved quickly.

I would like to thank Cameron Page at Fidelity for his prompt and professional help in sorting out an issue my company had recently.
A Horizon phone app that we had been using for a while to handle our incoming and outgoing calls didn't support the latest version of Android.
With Cameron's product knowledge he sorted out an alternative call handling app for us.
The best thing about the app change to Webex, is that the user experience is so much better. All my staff have remarked that Webex is 100% more reliable and easier to use.
So a big thank you to Cameron and Fidelity for arranging this for us.

Kyle H was really helpful and sorted my problem out thank you

I recorded my answer machine message and then emailed the company to let them know what date and time I needed the message to be action. This was done correctly, efficiently and all went smoothly. Great service and good communication from Fidelity.

Zunaid was really helpful and understanding. I've had quite a few requests and he solved all the issues with my phone. 10/10

I have had the pleasure of working with Jenny at Fidelity, and I couldn't be more impressed. From the moment we started, Jenny's professionalism and expertise stood out. She took the time to understand my financial goals and provided tailored advice that truly made a difference.

Jenny is not only knowledgeable but also incredibly approachable. She patiently answered all my questions and ensured I felt confident in every decision. Her dedication to her clients is evident, and I felt supported throughout the entire process. Her commitment to excellence and customer care is exceptional!

I highly recommend Fidelity for anyone seeking an exceptional service provider and the kind of customer service I have experienced.

My experience with Fidelity is exactly what you would expect from a good company.
Steven was very polite and helpful, resolving our issues quickly and easily, this made me confident that it would be a positive experience should I need to contact them again in the future.

Mohsin and Atif were very helpful and informative today when installing our new broadband and telephone lines. They were both considerate to our belongings and made sure they minimised the disruption as much as possible

Steven Giyama thank you for the great and fast service you offer us.

Steven was very professional and helpful in resolving our issue with the phones