Fidelity Group Ltd. Reviews 

Big shout out to Kellagh Smith at Fidelity, absolutely wonderful help and excellent service wishing you all the best thanks from all at Seagull Fish & Chips Ltd Cannock

Good product & tech support - spoke to Dylan who got me all set up in no time! - Thank you

Many thanks to Carl for progressing the recent problem and resolving the problem quickly and efficiently. Carl kept me informed throughout the process snd explained what was to be expected. Always great to be able to speak to someone and resolve problems on a personal level.

Many thanks
Regards
Gary

Zunaid gave a speedy and professional service, no question issue was too hard and sorted all problems in a fast and professional manner, thank you

Tristan responded quickly and worked out what the issue was and solved it straight away. Really pleased as it was super annoyed and happy to have it fixed. Many thanks!

It took us several phone calls and emails to get our enquiry referred to the Technical Tea. Tristan was excellent and did get our personal answerphone connected, the problem had been getting them to smitch off their complimentary one. I've only given this Company a 3 rating because it has proven to be impossible to set up a Direct Debit with them either over the phone or by post. We explained that we don't set up anything via the internet and we were given the option to print off a Mandate and post it back. It was unclear where it should be returned to but we found an address for them and sent it back, however it was never received. We have had to pay two invoices now over the phone by card and still haven't received a Direct Debit Mandate by post which was promised two weeks ago. The Customer Services Staff of very polite and friendly, but this matter still hasn't been resolved.

As always, Jenny Burke and Zunaid Davids providing a top service to a short timeframe

Tristan made the whole process easy & had the issue sorted within half an hour from making the call about the fault...

Great job

Thank you

Bill @mgf centre

Craine Coertze was brilliant.

I had a fibre line installed in my house.

Craine kept in contact throughout the entirety of the installation. Kept me informed, was very transparent and helpful.

Brilliant service, highly recommend.

Great service, extremely thorough. Carl went above and beyond in helping us get set-up.

Ticket was raised for an outage on our optical, leased line service. Contacted by Carl Schorr at Fidelity who was patient, friendly and then diligent in pursuing our case with the carrier company. Great communication, keeping in regular contact until the issue was resolved.

Due to my incompetence, I lost the network over the weekend….
Monday morning Carl guided me through resetting the router, this was completed very quickly and professionally.
Thank you Carl

Great service from start to finish, helpful and polite, explained things simply when our line / phones went down. Thank you Tristan.

Great support from Craine during implementation thus far.

We had a few issues with linking up to our new router but the help from the team has been really helpful. Tristan got us back on our landline, great service, really appreciated thank you.

Skyla was very good and responded quickly and efficiently.

Zunaid followed up on my responses as promised and solved and issue giving me confidence in the product.

Carl has been dealing with fixing our business internet as we have had some disconnection problems.
We are a nursery so it is vital we stay connected.
On a couple of occasions I was unobtainable however; Carl always called or emailed me back to let me know he has tried getting in touch.
When I did get back in touch I had a few issues finding things and he was very patient and waiting for me to call him back. He had a friendly tone and did not make me feel silly for not knowing much about technical things regarding my laptop etc....

Zunaid was very helpful keeping me updated as to what was going on and sorting out the issue.