Excellent service. Long trouble shooting with patience and friendly manner. Checked everything thoroughly and worked diligently until the problem was solved.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Zunaid Davids worked in trying circumstances with us having no telephone lines at all. He quickly worked through his procedures and laid the fault at open reaches door. This was resolved this morning... See more
After ringing up for help, as promised Steven rang me back and quickly got me logged into my account. My only criticism about the system is having to use the authenticator, makes the process more diff... See more
Dan Miles was really attentive assisting our take over of broadband and phone lines - cleaned up everything after himself and left everything where it was in the first place. Ensured everything was wo... See more
Company details
- Telecommunications service provider
- Energy supplier
- Internet Service Provider
- Phone and internet services
- Software company
- Telecommunications equipment supplier
Written by the company
Our mission is "To be the UK's most customer-centric communications company, helping businesses grow by providing and supporting them with innovative and trusted solutions". Fidelity Group is one of the UK's fastest-growing telecommunications providers. Our board of directors is supported by highly skilled management and support teams. Together we have an unparalleled pedigree, background and experience in the telecoms industry and unified communications, enabling us to provide a unique and positive experience for our customers. We have well-established relationships with all major telecommunications vendors, enabling the packaging of multiple services into one comprehensive offering. Our products range from hosted, cloud, calls, data, IoT, mobile and energy solutions for your business. We sell direct and via the channel for resellers of the products.
Contact info
14 Station Road, RG9 1AY, Henley-on-Thames, United Kingdom
- 08008406800
- niki.foote@fidelity-group.co.uk
- fidelity-group.co.uk
4.6
Excellent
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zunaid Davids Review
Zunaid Davids was handling my ticket, he took his time to understand the technical requirements & needs we had. Our ticket was resolved promptly and Zunaid did a great job!
15 December 2023
Unprompted review
Good customer service
Good customer service, especially by Zunaid who was able to solve my issues with the new mobile phone number. Thank you.
29 November 2023
Unprompted review
Zunaid has been helpful as always
Zunaid has been helpful as always, despite the issues we have had with the phone system.
23 November 2023
Unprompted review
Zafferano network installation
Excellent installation of our new phone and PC network by Dan Miles and his team Moshin & Atif. Expertly handled, even challenging cabling situations in busy professional kitchens as well as working in the background in our dining rooms.
22 November 2023
Unprompted review
Zunaid sorted my issue promptly
Zunaid sorted my issue promptly. Good service.
20 November 2023
Unprompted review
Recording Format
Had trouble uploading Welcome recordings in the correct format, within a few minutes Zunaid had proved a online convertor with correct codec's to get the desired format.
17 November 2023
Unprompted review
By far been the best I have ever worked with.
I have been in IT for 10 years and used many ISP support teams. Fidelity Group's ISP support team have by far been the best I have ever worked with.
14 November 2023
Unprompted review
Jani was really helpful and efficient.
31 October 2023
Unprompted review
Great service
Great service, its not very often you can pick up the phone or drop a message and you can deal with an individual or get a response straight away. A breath of fresh air in this commercial world. Westley, Tracy, Preyanka and Kassidy have all been superb!
1 November 2023
Unprompted review
Great Support
Had an issue that took a couple of weeks to solve.
Sileshan the tech from fidelity was amazing in pushing to get the issue resolved including some after hours work.
Thank you!
30 October 2023
Unprompted review
absolutely the worst supplier iv ever…
absolutely the worst supplier iv ever had, outages galore, poor internet speeds, 15 phone calls before someone could even tell me what package i was on, what my speeds should be and when my contract ends. All they are interested in doing was selling me an upgrade to an old legacy package.
after 20 contacts with them i gave up and spoke to a manager who i asked to arrange a termination package, after the awful service i asked them tyo meet me in the middle with the cnacellation fee.....surprise surpise no help.
STEER WELL CLEAR OF THESE COWBOYS
31 October 2023
Unprompted review
Reply from Fidelity Group Ltd.
We champion a zero-tolerance policy towards verbal abuse and discriminatory behaviour, it is of upmost importance to us that our hardworking team feels valued and respected. Your conversation with a Junior Account Manager fell short of this and we will require any future correspondence to be in writing to a Director, ensuring our discourse remains fruitful, respectful, and solution-oriented.
In terms of service issues, your concerns were escalated swiftly - Our Sales Director intervened on the same day the issue was raised, phoning you personally to facilitate troubleshooting efforts and steer the resolution process. Despite our proactive approach, it seems we were not given the opportunity to execute the essential diagnostics required to find a resolution. Regretfully, without the opportunity to troubleshoot your problems we will not be able to address them.
Our mission statement is to deliver exceptional solutions with outstanding customer service, unfortunately we cannot do either without cooperation. Our door remains open for a respectful and productive dialogue, aiming towards a resolution that aligns with these aims.
Zunaid was great at providing support…
Zunaid was great at providing support and the information required to resolve our issue, which related to our phone system rather their service.
25 October 2023
Unprompted review
Tristan
Tristan saw to my problem quickly and resolved it in an efficient and friendly manner.
23 October 2023
Unprompted review
Sileshan is a hero!!
Sileshan Was super helpful and very knowledgeable! He resolved my issue and was super friendly and cheery all the way through 😁 Highly recommend company 💪
19 October 2023
Unprompted review
Carl took his time to make sure my…
Carl took his time to make sure my problem was fully resolved.
Excellent service.
16 October 2023
Unprompted review
Dylan was really helpful
Dylan was really helpful - talked us through everything and made it simple. Hopefully we can now stop the endless cold calls we get.
12 October 2023
Unprompted review
Carl
Carl made the set up of the system very easy, he was polite and knowledgeable regarding the set up of the device, I was able to allow him access which meant I wouldn't have to sort out the problems, I would defiantly recommend to others
9 October 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.