Fietsenplaats Reviews 6,018

I was surprised that my credit card was debited for 299€ when the price showen on the website for spirit transportor was 247€. Then in state of 7 speed spirit we received 6 speed fiets. Then the quality of materials is not good.

First of all on their website they said buy a bike before 5pm and you get it tomorrow, it's been it's been 4days and i have not received the 2bikes i ordered. Secondly i tried to call because i didn't get the confirmation email from them, waited in line for about 20minutes just to be cut off by the customer service. I sent a an email to explain my situation just to get a short reply " ik zal het voor u uitzoeken en zal u hier op de hoogte houden". 3days later still no update. Kind of disappointed

Horrible company, DO NOT GIVE THEM YOUR MONEY! Bought a Spirit bike, arrived with a flat (busted) tire and missing plugs. After calling for 10 times over a period of 3 weeks they finally sent another tire which again exploded while putting air it in (definitely not too much air!). Then I bought a good inner tube myself, they did not respond any more.

Fast forward I have the bike for 1 year and 4 days after 'purchase date' but as you can see I have only used it for some 11 months with this initial hassle. Now there is 1,5 cm of play in the 'cassette' which is used to shift gears. Also bearing balls are falling out, terrible quality! Have called them 8 times over the past 2 weeks and sent 3 emails. Every time you call they make you wait 20-30 minutes and then a very rude person answers the phone, uninterested in your story, constantly interupting and then saying they can't help you because "they don't have access to customer data"... saying you have to put it all over the emails to which they will then reply WHICH THEY NEVER EVER DO! The next day I would call again and you would get another promise "100% you will be called / emailed before 15:00 h"... never ever happens, total lies.

This is a total scam company run by people who do not give a damn about customer service or just basic friendly human behavior. I ended up taking this bike to my local bicycle repair show which cost 70 euro (after one year of purchasing the bike for 270 euro). The worst thing is that while I was told over the phone by Fietsenplaats that "warranty on parts is one year and since you are 4 days over this period we will not do anything about this", the nice people from this local repair shop told me it's EU regulation that you have 2 (!) years of warranty on parts on all bikes sold in the Netherlands! So it was a total lie. I think the approach of Fietsenplaats is to keep you busy for so long that eventually you give up.. and they have won.

If anything people, please spent you money elsewhere, I read the reviews too thinking it would be okay and the price is nice and 'how bad can it be'... trust me it's bad you do not want to give these crooks anymore business!

I have never had such a bad experience with online ordering. I ordered a bike on fietsenplaats (city-bikes and omafiets-online is one and the same company) on 26.10. It is almost a month and I still do not have bike that I ordered. I sent them more than 10 emails, called them multiple times and nothing. I paid more than 200 EUR and they sent me a wrong bike. I offered them to take 2 days of from work, Friday and again Friday, so they could pick up the wrong bike. They told me that the bike I ordered will be sent to me after they will receive the wrong one. Everyone can make a mistake, but this situation could have been solved within 1 week if they would have the decency to cooperate and at least apologise. Almost a month and they have my money and I still do not have bike that I ordered. I waited 3 weeks to write this, because I wanted to give them a chance to correct the mistake without any negative review, seems like they just don’t care. I strongly suggest to choose a different vendor.

After buying a kids bike for my daughter the chain broke within 1 day. I had it repaired at a local bike shop for 15 euro, because I had a very sad daughter and agreed that fietsenplaats.nl would refund, but now they act as if we never agreed this. Completely untrustworthy. Very bad experience!!

Bought this bike just a week ago. It feels so good so far. Great design, every detail feels to be of good quality, solid look as whole.

Enjoy riding my 15 km one way to work every day. Exercises are still there, but not so intense. Good replacement of public transport for people living not in the center of Rotterdam (as traffic there would not give you an opportunity to use the full potential of this bike).