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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were unhappy with their experience overall. Many customers found the pricing to be excessive and felt that the company's billing practices were unclear and problematic, leading to unexpected charges and difficulties with downgrading subscriptions. People also reported significant issues with the software's performance, describing it as slow, buggy, and prone to crashing, which negatively impacted their workflow. Some people were dissatisfied with the user experience, finding the website and app unintuitive and frustrating to use, with basic functions being difficult to accomplish. Conversely, a small portion of people felt that the platform was a powerful and excellent tool for design, praising its collaboration features, ease of sharing, and overall smooth workflow, particularly for UI/UX and web design projects.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the software as intuitive, easy to... See more

Website

Users describe ambiguous interactions with the website. While many reviewers praise the platform as an... See more

Price

Customers expressed significant dissatisfaction with the pricing structure. Many reviewers reported issues... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers express confusion regarding billing,... See more

Application

Reviewers mention ambiguous feedback about the app. Many consumers find it a very useful tool, praising its... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Figjam, this is for you :) You have no idea how much time I lost by selecting and unselecting simple things like arrow tools. OK, I select the tool and then I have to press escape immediately to corr... See more

Rated 2 out of 5 stars

Excruciatingly slow, and the number of times I have devs saying they can't open it or it just gets stuck loading is crazy. Sure, the projects are large, but split into various tabs and pages which cou... See more

Rated 2 out of 5 stars

Figma is okay, but it's buggy and crashes way too often. I've lost work because of it, which is incredibly frustrating. Customer support wasn't much help either. There are better options out there... See more

Rated 2 out of 5 stars

Two stars. We're in the process of moving everything to another design tool. We get constantly overcharged. I switch seats, get charged. I remove my seat, then the teammate can't access anything. I ad... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Figma is a design platform for teams who build products together. Born on the Web, Figma helps the entire product team create, test, and ship better designs, faster.


Contact info

  • Holloway Avenue 1600, 94132, San Francisco, United States

  • figma.com

2.4

Poor

TrustScore 2.5 out of 5

202 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

This was great for design your…

This was great for design your phototype app and easy to edit and have a good storage free and u can buy more storage very cheap price. I highly recommend.r👍👍👍❤️❤️❤️

13 October 2020
Unprompted review
Rated 1 out of 5 stars

The people behind Figma read this

The people behind Figma are greedy. We have asked a refund for a tool we have not used and given the covid situation.
Here is their reply:

"Thanks for your patience. Our Accounting Team have looked at your request and confirmed that we're not able to refund your subscription. I appreciate that you're disappointed with this decision but there's nothing more I can do to help."

1 May 2020
Unprompted review
Rated 5 out of 5 stars

Really awesome tool

Really awesome tool. Use it for making pins for my Pinterest. Even if I am not a professional in design, I feel absolutely comfortable working in Figma. Like it a lot!

18 March 2020
Unprompted review
Rated 5 out of 5 stars

It is an awesome tool

It is an awesome tool. It makes me look like a reasonable designer when in fact I have no natural ability. Does so many little intuitive things for you and if you have a small team (ours has 3 people) it's free.

24 February 2020
Unprompted review
Rated 4 out of 5 stars

Great tool. Better then Sketch.

Great tool. Love it a lot ❤️. Better then anything on the market. The only problem it makes my computer slow with relatively large files. It was way faster before. Same comments from my friends.

15 November 2019
Unprompted review
Show reviews in all languages. (202 reviews)

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