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Figure Reviews 4,814

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TrustScore 5 out of 5

4.8

Mortgage broker
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Review summary

Created with AI, based on recent reviews

Considering 1,698 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and professional approach, making the entire process smooth and understandable. People consistently highlight the excellent customer service, noting the clear and informative responses to their questions and the overall efficiency of the service. The user experience is often described as easy, simple, and straightforward, with many appreciating the quick response times. However, some customers also noted issues with communication and coordination, mentioning slow responses to calls and emails, and a lack of clear information. A few other people also felt that the customer service was unhelpful or that the process took longer than advertised, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, simple, and... See more

Service

Customers had positive experiences with service, often highlighting its speed and efficiency. Many reviewers... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise some agents for being patient,... See more

Response time

People report positive experiences with response times, often highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was incredibly easy to apply and income verify. Took less than a minute to income verify through bank accounts. Top notch. The money came quickly. The whole process was simple, easy, and proble... See more

Rated 5 out of 5 stars

although the first notary I was linked with was not successful in completing the process (which caused me to worry something hinky was going on....feel free to listen to the recording....), the second... See more

Rated 5 out of 5 stars

Tina Mershon helped me figure out the heloc process with grace and patience. I had an entire list that she spent over 40mins going over with me. She had so much knowledge on the process and was so pat... See more

Rated 5 out of 5 stars

Krishanta was absolutely amazing! Now, if I'm being honest, there was one rep I spoke to initially who wasn't helpful with any questions and was a bit rude (I wish I could remember his name), but Kris... See more

Company details

  1. Mortgage broker
  2. Non-bank financial service

About Figure

Written by the company

Figure Logo

Figure is the #1 non-bank home equity lines of credit (HELOC) lender in America.

You can access the cash you need without ever leaving home. Get your rate online in minutes. Approval in 5 minutes and funding in as few as 5 days* at figure.com.

What sets Figure's HELOC apart?

  • Apply with our 100% online application in minutes with funding in as few as 5 days.*
  • Lines of credit available from $15k - $750k*
  • Faster than a bank loan, cheaper than a personal loan.
  • 5 minute approval. No impact to your credit score.*
  • Get the funds you need now to start that home improvement project or consolidate your debt.

*Terms and conditions apply. Visit figure.com/disclosures

Find my rate

Contact info

Figure Lending

Figure Lending is the #1 non-bank HELOC lender. 5 min application.

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Rated 5 out of 5 stars

#1 company in my book.


Really quick and incredibly easy--it was completely painless ! Especially after going thru 2 banks that still had me going in a long and troublesome process without even getting a loan in the end!!

13 May 2026
Rated 5 out of 5 stars

eNotary Process

although the first notary I was linked with was not successful in completing the process (which caused me to worry something hinky was going on....feel free to listen to the recording....), the second notary Dominic was professional and very helpful in completing the process. Kudos to him for doing a great job.

13 May 2026
Rated 5 out of 5 stars

Efficient

Appreciate that there was not a significant wait and that the process was simple and efficient.

11 May 2026

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