It was incredibly easy to apply and income verify. Took less than a minute to income verify through bank accounts. Top notch. The money came quickly. The whole process was simple, easy, and proble... See more
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Review summary
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Reviews shaping this summary
although the first notary I was linked with was not successful in completing the process (which caused me to worry something hinky was going on....feel free to listen to the recording....), the second... See more
Tina Mershon helped me figure out the heloc process with grace and patience. I had an entire list that she spent over 40mins going over with me. She had so much knowledge on the process and was so pat... See more
Krishanta was absolutely amazing! Now, if I'm being honest, there was one rep I spoke to initially who wasn't helpful with any questions and was a bit rude (I wish I could remember his name), but Kris... See more
Company details
About Figure
Written by the company
Figure is the #1 non-bank home equity lines of credit (HELOC) lender in America.
You can access the cash you need without ever leaving home. Get your rate online in minutes. Approval in 5 minutes and funding in as few as 5 days* at figure.com.
What sets Figure's HELOC apart?
- Apply with our 100% online application in minutes with funding in as few as 5 days.*
- Lines of credit available from $15k - $750k*
- Faster than a bank loan, cheaper than a personal loan.
- 5 minute approval. No impact to your credit score.*
- Get the funds you need now to start that home improvement project or consolidate your debt.
Contact info
650 S. Tryon Street, 8th Floor, 28202, Charlotte, United States
- 888-819-6388
- help@figure.com
- figure.com
Figure Lending
4.8
Excellent
5K reviews
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Easy and super quick!
9 May 2026
So very easy to connect and the process…
So very easy to connect and the process was very straightforward.
11 May 2026
Virtual convenience.
Very convenient to have this done virtually and to have it be available on weekends.
9 May 2026
Easy to use!
11 May 2026
Quick clear and simple process
11 May 2026
Future has been refreshingly easy to…
Future has been refreshingly easy to work with from the start. Everything about the process feels straightforward — no confusion, no extra steps, just clear guidance and a smooth experience.
What stood out most is how intuitive everything feels. Whether you’re getting set up, checking progress, or just trying to understand what comes next, Future keeps things simple and stress‑free. It’s organized, easy to follow, and doesn’t overwhelm you with unnecessary details.
Overall, Future makes the whole experience feel approachable and effortless, which is honestly rare and really appreciated.
10 May 2026
Best experience I had with any loan…
Best experience I had with any loan process. Thank you!
9 May 2026
Unprompted review
Great experience
Easy, simple and straightforward. I love the informative responses from the chat about any questions and how direct the information is. No surprises once you apply.
8 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nightmare
Had nothing but problems opening this loan heir camera picture to upload DRIVERS license
28 times their software culdn't focus, blurry n finally did the manual which took another 10 times. Now they want me to change name n do a new application N ran credit Again!!
I've bought n sold house both with Cathrine or cathy. The disclaimer would state that.
9 May 2026
Unprompted review
Reply from Figure
Hello! We sincerely apologize for your experience. Since your comment was anonymous, we were unable to locate your application. We would like to address your concerns and recommend that you reach out to us directly so that we can provide further assistance.
Everything was simple and so quick
Everything was simple and so quick! The notary was very efficient as well!
7 May 2026
Destiny is friggin fabulous!
Destiny was professional, efficient, and friendly. I thought it would be a more protracted and painful process and it indeed was incredibly easy.
8 May 2026
All online application to signing.
I have never performed this type of transaction from a secure site. I guess I am more the "do this in person, then submit" kind of person. All in all this was very easy and user friendly.
5 May 2026
Reply from Figure
Thank you for reaching out. We're glad you decided to give our automated underwriting process a shot and are happy that you enjoyed the ease of it!
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