I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... See more
Company replied
I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... See more
Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... See more
Company replied
Company details
Written by the company
At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.
Contact info
20-22 Wenlock Road, N1 7GU , London , United Kingdom
- hello@fiils.co
- fiils.co
Love these products
Really enjoying these products and love the company’s ethos. It is very hard to find sustainable packaging and organic products… which also work! Well done Fils!
11 March 2022
Reply from Fiils
Thanks Anne! What a wonderful review, we're so pleased to hear you love our pro-planet packaging and products!✨
Best wishes
Team fiils
There’s such a difference from this…your hair fells amazing
There’s such a difference from this shampoo & conditioner
To the normal ones you by in the supermarket
My hair feels realy loverly and it’s gone into a better natural curl
The difrence is amazing
If never tried it then I highly recommend you to
You will be amazed
9 March 2022
Reply from Fiils
Thanks so much for the wonderful review! We're so pleased to hear our shampoo and conditioner have given a climate-friendly boost to your curls!😍
Best wishes
Team fiils
I love all my Fiils products
I love all my Fiils products! I couldn’t stop smelling my hair all day yesterday because it was so lemony.
9 March 2022
Reply from Fiils
Thanks so much for leaving a review Shona! We're so happy to hear you and your hair love our lemongrass scent!
Best wishes
Team fiils
Reply from Fiils
Hi! Sorry to hear this, we can see it was attempted delivery on the 4th and have sent you an email! Best Wishes, Team fiils x
Reply from Fiils
Thanks so much for the review Emily! We're so happy that you love our sustainable scents as much as we do!🥥
Best wishes
Team fiils
Fiils me up!
I love fills!
Great company, love the concept & the products are wonderful.
I like to buy sustainable refills from a variety of company’s & Fiils gets a big thumbs up from me!
6 March 2022
Unprompted review
Reply from Fiils
Thanks so much for the review! We're so glad to have you as part of the fiils fam!
Best wishes,
Team fiils
I bought this product after I seen the…
I bought this product after I seen the advertisement on Instagram then Facebook .I’m all for keeping the planet sustainable I use wild deodorant so it was a given for me with shampoo conditioner and shower gel body lotion . Haven’t used yet as just finishing my old shampoo but I’m sure will be back for more.
28 February 2022
Reply from Fiils
Hi Donna, thanks for the review! Welcome to the fiils fam!✨
Best wishes,
Team fiils
I love this body wash
I love this body wash: beautiful scent and great to know I'm doing something to help our planet
27 February 2022
Reply from Fiils
Thank you for your review! We're so pleased to hear you love your planet-friendly pamper!
Best wishes,
Team fiils
lemongrass shampoo/conditioner
I got the lemongrass shampoo and conditioner for oily hair. Smells lovely and currently is working really well on controlling greasy hair. The bottles look really stylish in the bathroom and I love that refills can be ordered to reduce waste ♻️
26 February 2022
Reply from Fiils
Hi Florrie, thanks so much for taking the time to leave us such a lovely review! Enjoy your new refillable routine!✨
Best wishes,
Team fiils
Very quick delivery,well packaged…
Very quick delivery,well packaged quality product.will be back for more.
26 February 2022
Reply from Fiils
Hi Jan, welcome to the fiils fam! We're so pleased you love our planet-friendly packaging and products. Thanks for the review!
Best wishes,
Team fiils
Great products
Order arrived very quickly. Great quality products! Would definitely recommend the coconut wash, leaves your skin moisturised. Also love the travel bottles and the whole concept behind the company. Definitely will be ordering again.
25 February 2022
Reply from Fiils
Hi Natalie, thanks so much for the wonderful review! We're crazy for the coconut wash too!🥥
Best wishes,
Team fiils
Fast delivery- products smell amazing
Fast delivery- products smell amazing! The bottles look fab too. I forgot the order the pumps, I contacted costumer services and they sent them out to me straight away. Great service and great product.
23 February 2022
Reply from Fiils
Thanks so much for your review Siân! We're glad to hear you love our scents as much as we do. Enjoy your new sustainable bathroom!✨
Best wishes,
Team fiils
Lovely conditioner that leaves my hair…
Lovely conditioner that leaves my hair soft and allows the natural tousle to shine. Great reusable bottle. Prompt delivery. My only request would be that you can send back the packaging from each order rather than having to save them up which will take me ages.
20 February 2022
Reply from Fiils
Hi Martha, Thanks for your review! Love your comments on the conditioner! We've changed our policy now and accept any amount of pouches for recycling. We'll update this so it's a little clearer on the website! Welome to the fiils fam,
Best Wishes, Team fiils x
Highly recommend
17 February 2022
Reply from Fiils
Thanks for the review Jane! We're so happy you like fiils and our products!
Best wishes,
Team fiils
Great concept and service, don't love the coconut body lotion
I love the concept - I do everything I can to be environmentally friendly and use natural products - and the ordering and delivery was super easy. But unfortunately I find the body lotion far too strong smelling and can't use it - I ordered the coconut one and it's so strong it's all I can smell for hours when I put it on my legs. Is the other one less strong and I should try that, or are they likely to be too strong for me? Are you able to offer a sample of it so I can test?
16 February 2022
Reply from Fiils
Hey Louisa, really happy you're enjoying the concept overall. Sorry to hear your thoughts about the Coconut lotion. We'll drop you an email! Best Wishes, Team fiils x
The product is of high quality
The product is of high quality and it is very simple to clean out the refills and post back.
11 February 2022
Reply from Fiils
Hi Ashley, it's great that you're finding our sustainable refills simple to use! Thanks for the review!
Best wishes,
Team fiils
So much better than expected
I purchased the starter kit which was delivered last night. (Quick Delivery as only purchased over the weekend). The bottles are so nice and the products smell amazing! I got the shampoo, conditioner and body wash in pomelo and a body wash in coconut too. Washed my hair straight away the products left my hair feeling fresh and smelling unreal! An amazing product that smells lovely and is reducing the amount of plastic I throw away!
10 February 2022
Unprompted review
Reply from Fiils
Thanks for the wonderful review Char! We're so pleased you like our pomelo and coconut scents. Enjoy your new sustainable self-care set!
Best wishes,
Team fiils
Great products
Great products, ok delivery speed. The subscriptions are a good idea but the delivery charge on them doesn’t make any sense when you can make a one off purchase with no delivery charge.
9 February 2022
Unprompted review
Reply from Fiils
Hi KK! Thanks for a great review of the products, we're sorry the delivery wasn't as quick as you'd hoped. We're looking into this with subscription for you- thanks for flagging this.:) Welcome to the fiils fam, Best Wishes, Team fiils x
Love the coconut range and also the…
Love the coconut range and also the rose gold bottles🥰
7 February 2022
Unprompted review
Reply from Fiils
Amazing to hear Judit! Thanks for your review and giving the globe a glow-up with your new rose gold bottle!
Best wishes,
Team fiils
Brilliant service and products
7 February 2022
Reply from Fiils
Thanks so much for the review Emma! We're so glad to have you as part of the fiils fam!
Best wishes,
Team fiils
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.