We have been using Filewave for several years. We have found it to be a great help in imaging / managing windows pc's, mac's, and ipads. The support system is great! Any problems or issues we have had... See more
Company replied
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See what reviewers are saying
Our school has used Filewave for many years to manage all of our mobile devices. We consistently find the customer support staff to be knowledgeable, professional and responsive. We appreciate the F... See more
Company replied
Filewave has been a trusted partner for several years, we could not manage our one-to-one environment without them. Their team has always been responsive and easy to approach, and the software solid.... See more
Company replied
You guys have been great! Your responses have always been timely and have almost always provided a solution. The only exception was with an issue deploying a Microsoft office fileset. Most of our trou... See more
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Company details
Written by the company
Manage all of your devices from one tool. FileWave does it all. We make it easy to manage all your devices in a single application that supports all major operating systems: macOS, Windows, iOS, iPadOS, tvOS, ChromeOS, and Android.
Contact info
7320 E 86th St, 46256, Indianapolis, United States
- +1 (888) 345-3928
- marketing@filewave.com
- filewave.com
Awesome service as usual.
11 December 2020
Reply from FileWave
Hi Jackie,
That is wonderful to hear! We strive to always provide the best service possible. Please feel free to reach out to me directly at any time if I can be of assistance.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Very fast with response and provided…
Very fast with response and provided exactly what I needed.
10 December 2020
Reply from FileWave
Hi Jeff,
Thank you. I am very happy to hear that our team was able to assist you so efficiently and effectively. Please feel free to reach out to me directly at any time if I can be of assistance.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Reply from FileWave
Hi Ray,
Thank you for your feedback. Great news, when submitting a support request, you can state that you prefer a phone call and provide a call back number. You can also schedule a call at a specific time that works best for you. Please feel free to reach out to me directly if you have any questions or if I can be of assistance.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Michael is courteous and he knows his…
Michael is courteous and he knows his stuff. Resolved the issue in a matter of mins. Thank you!!
10 December 2020
Reply from FileWave
Thank you for your feedback. It is always great to hear positive feedback about our team. I will be sure to pass your appreciation on. We strive to always provide the best service possible. Please feel free to reach out to me directly at any time if I can be of assistance.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Reply from FileWave
Hi Sally,
Thank you for your feedback. It is always great to hear positive feedback about our team. I will be sure to pass your appreciation on. We strive to always provide the best service possible. Please feel free to reach out to me directly at any time if I can be of assistance.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Reply from FileWave
Thank you for your honest review of FileWave. We value our customers and our relationship with them and work to deliver the best customer experience in the market. Your feedback is key - Let's schedule a call to discuss your concerns and see how I can best assist you. Please email me a few day/time options that would work best for you. I look forward to speaking with you soon.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
You guys ROCK it!!
10 December 2020
Reply from FileWave
Doug,
We strive to always provide the best service possible, so this is great to hear. Please feel free to reach out to me directly at any time if I can be of assistance or if you have any suggestions for improvement. We always love hearing from our customers!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Filewave that doesnt operate
You guys have left us with Filewave that doesnt operate the way I believe you intended it to operate. And the only solution from your support team was to just not use that function of filewave. So tell me. What good is Filewave if it doesnt do what it's supposed to?
10 December 2020
Reply from FileWave
Thank you for your honest review of FileWave. We value our customers and our relationship with them and work to deliver the best customer experience in the market. Your feedback is key - Let's schedule a call to discuss your concerns and see how I can best assist you. Please email me a few day/time options that would work best for you. I look forward to speaking with you soon.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Excellent tech support!!
Sturdy and reliable. Excellent tech support and timely response to customer needs.
10 December 2020
Reply from FileWave
Hi Laura,
We appreciate your feedback. We strive to always provide the best possible product, customer service and support as possible. Please feel free to reach out to me directly at any time if I can be of assistance or you have any questions or suggestions.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Doesn't handle system updates very…
Doesn't handle system updates very well. Tries to install ALL updates for any device in a group that was needed to All devices in the group. Often does not install all of the needed updates, requiring the manual installation of those updates. Simple issues are resolved quickly. Other issues take a huge amount of time to resolve. I have spent so much time providing feedback for ongoing issues, I begin to wonder if I was being used as a beta tester.
They could do much better, but honestly they don't.
Over the years I have used this product, I have had to abandon most of the features and mostly any more only use the application reporting functions. This is most disconcerting considering the hundreds of hours I have invested in this software.
10 December 2020
Reply from FileWave
Thank you for your honest review of FileWave. We value our customers and our relationship with them and work to deliver the best customer experience in the market. Your feedback is key - Let's schedule a call to discuss your concerns and see how I can best assist you. Please email me a few day/time options that would work best for you. I look forward to speaking with you soon.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Reply from FileWave
Thank you for your honest review of FileWave. We value our customers and our relationship with them and work to deliver the best customer experience in the market. Your feedback is key - Let's schedule a call to discuss your concerns and see how I can best assist you. Please email me a few day/time options that would work best for you. I look forward to speaking with you soon.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Reply from FileWave
Hi Dane,
Thank you for your feedback. We strive to always provide the best product, customer service and support as possible. Please feel free to reach out to me directly at any time if you have any questions or suggestions that you would like to share. We love connecting with our customers!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
FileWave
I have used FileWave for just over a year and it works grate on the MAC in our district. Haven't used it on windows machine yet,
10 December 2020
Reply from FileWave
Hi Kevin,
Thank you for your feedback. I am happy to hear that FileWave is working well for your Macs. Please feel free to reach out at any time if you have any questions about managing your Windows devices. We love assisting customers with simplifying the management of multi-platform environments!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Product works really well
Product works really well. When things come up, support is just a click or 2 away.
10 December 2020
Reply from FileWave
Hi Brian,
Thank you for your feedback. We strive to always provide the best product, customer service and support as possible. Please feel free to reach out to me directly at any time if you have any questions or suggestions that you would like to share. We love connecting with our customers!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Filewave has been a trusted partner for…
Filewave has been a trusted partner for several years, we could not manage our one-to-one environment without them. Their team has always been responsive and easy to approach, and the software solid. Filewave is a valued member of our team.
10 December 2020
Reply from FileWave
Hi Berry,
We love partnering with you and your team. We appreciate all the feedback you have provided to use over the years. It has been crucial in allowing us to continue to deliver a great product and a positive customer experience. Please feel free to reach out to me directly at any time if you have any questions or suggestions that you would like to share!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Always a pleasure to work with FW!
10 December 2020
Reply from FileWave
Hi Scott,
We love partnering with you and your team. We appreciate all the feedback Mooresville has provided to us over the years. It has been crucial in allowing us to continue to deliver a great product and a positive customer experience. Please feel free to reach out to me directly at any time if you have any questions or suggestions that you would like to share!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
We have been using Filewave for several…
We have been using Filewave for several years. We have found it to be a great help in imaging / managing windows pc's, mac's, and ipads. The support system is great! Any problems or issues we have had (including operator error) have been quickly and professionally resolved. GREAT product!
10 December 2020
Reply from FileWave
Hi John,
Thank you for your feedback. I am happy to hear that FileWave is helping simplify the management and imaging of your multi-platform environment. It is what we love to do! We strive to always provide the best product, customer service and support as possible. Please feel free to reach out to me directly at any time if you have any questions or suggestions that you would like to share!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
FileWave is a great program
FileWave gives us the ability to manage all of our devices from a single platform. It doesn't matter if it is Windows, Mac, IOS or android. We can push out files and apps to them easily.
10 December 2020
Reply from FileWave
Hi Kasey,
Thank you for your feedback. I am happy to hear that FileWave is simplifying the management of your multi-platform environment. It is what we love to do! We strive to always provide the best product, customer service and support as possible. Please feel free to reach out to me directly at any time if you have any questions or suggestions that you would like to share!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Makes my job as an IT Coordinator a…
Makes my job as an IT Coordinator a whole lot easier from making adjustments to clients machines to pushing out needed software
10 December 2020
Reply from FileWave
Hi Fred,
Thank you for your feedback. I am happy to hear that FileWave is simplifying the management of your environment. We strive to always provide the best product, customer service and support as possible. Please feel free to reach out to me directly at any time if you have any questions or suggestions that you would like to share!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Very limited
Very limited. Client takes too much resources. No freedom. Great for mac. Not good enough for windows.
10 December 2020
Reply from FileWave
Thank you for your honest review of FileWave. We value our customers and our relationship with them and work to deliver the best customer experience in the market. Your feedback is key - Let's schedule a call to discuss your concerns and see how I can best assist you. Please email me a few day/time options that would work best for you. I look forward to speaking with you soon.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
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