We have been using Filewave for several years. We have found it to be a great help in imaging / managing windows pc's, mac's, and ipads. The support system is great! Any problems or issues we have had... See more
Company replied
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Our school has used Filewave for many years to manage all of our mobile devices. We consistently find the customer support staff to be knowledgeable, professional and responsive. We appreciate the F... See more
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Filewave has been a trusted partner for several years, we could not manage our one-to-one environment without them. Their team has always been responsive and easy to approach, and the software solid.... See more
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You guys have been great! Your responses have always been timely and have almost always provided a solution. The only exception was with an issue deploying a Microsoft office fileset. Most of our trou... See more
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Company details
Written by the company
Manage all of your devices from one tool. FileWave does it all. We make it easy to manage all your devices in a single application that supports all major operating systems: macOS, Windows, iOS, iPadOS, tvOS, ChromeOS, and Android.
Contact info
7320 E 86th St, 46256, Indianapolis, United States
- +1 (888) 345-3928
- marketing@filewave.com
- filewave.com
We are just getting started so I think…
We are just getting started so I think it is a little early for feedback.
8 December 2020
Reply from FileWave
Hi Mary Beth,
Thank you for your honest reply. We value our customers and our relationship with them and work to deliver the best customer experience in the market. Your feedback is key - Please be sure to provide your feedback once you really get going with FileWave. I am always available to assist in any way I can. Thank you for joining the FileWave Team! I look forward to working with you.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Great product very useful in tracking…
Great product very useful in tracking windows laptops
8 December 2020
Reply from FileWave
Thank you for your feedback. I am happy to hear that FileWave is helping simplify the management of your Windows devices. We strive to always provide the best product, customer service and support as possible for each and every unique environment. Please feel free to reach out to me directly at any time if you have any questions or suggestions that you would like to share!
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Quick and quality service.
7 December 2020
Reply from FileWave
Hi David,
We love hearing from our customers. I am happy to hear that you are having such a great experience with FileWave. We strive to always provide the best product, customer service and support as possible. Please feel free to reach out to me directly at any time if I can be of assistance.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
Stellar Customer Support!!!!
I recently requested support for a recent filtering deployment upgrade. Needless to say, I requested the support from Shana to assist us in the process of creating a fileset, scripts and installation verification. Shana tirelessly supported my team, school and all our stakeholders through this process. When we hit snags, we regrouped and she gathered more intel on how the filtering client (gen 4) installation was being deployed at other Filewave client locations, and identified the differences. We collaborated on several solutions and ended up where we needed to be. Like most technical situations, our path to success is never what we initially envision. Having stellar support is essential to any successful organization. Shana brings her knowledge, experience and expertise to the table constantly. She also brings a friendly voice and her enthusiasm is never ending. I see her as a stellar example of customer support that I greatly appreciate! She is an asset to Filewave and as an extended vender partner. I look forward to working with her in the future!
1 December 2020
Unprompted review
Reply from FileWave
Hi Jim,
Thank you for your feedback. It is always great to hear positive feedback about our team members. I will be sure to pass your appreciation on. We strive to always provide the best product, customer service and support possible. Please feel free to reach out to me directly at any time if I can be of assistance. We love connecting with our customers.
Mary Shores
FileWave Customer Success Manager
customer.success@filewave.com
1-888-345-3928 x 100
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