FILL REFILL Reviews 

I've been using Fill Refill for a couple of years now. All the products I've tried have been great, I love that unscented options are available as I'm sensitive to strong scents, and it's great to be able to refill bottles at home as a person who doesn't have a car and so can't easily visit local zero waste shops.

I had an issue with the delivery of my last order because of UPS, and Kira couldn't have been more helpful and friendly when sorting it out for me.

Would recommend Fill Refill to everyone!

I've been buying the FIG body wash in the large refill box/bag for some years now. The product smells like an expensive hotel body wash. I have sensitive skin and have no reaction to it just lovely soft skin.
I've always had a very good experience with FILL with very quick delivery.

Great products, good value. Fantastic to have the fragrance free option for sensitive skin. No more dry itchy hands after doing the washing up! Laundry liquid, body wash and hand wash are top notch too. Different people react differently to different things, but no more eczema flare ups for me since switching to these fragrance free products!

I absolutely love Fill Refill! I get such a good feeling know that I'm not polluting the planet 💕

We are a family of 3 using a number of products. We've had tub of our laundry powder for almost a year and we're only half way through (I use tablespoon baking scoop per wash and we are constantly doing loads of washing!)... we also tried out the 5L shampoo bulk bottle and box container of shower gel - these lasted us around 9 months! I've just ordered the next batch of shampoo and got the shampoo / conditioner hair bundle this time because it worked out cheaper than buying the bottles separately. First time using the conditioner and I'm really pleased - it makes my hair really soft. I've tried both scents foe shampoo and they're both lovely (I think my preference is orange but they are both very nice smelling).

Returning the old bottle was easy with the free post label and not really an inconvenience considering I only need to do it once a year effectively.

When I made my first original order there was a slight mix up with the product that was delivered due to two labels being applied by accident but they resolved very quickly and didn't ask for the original product to be returned, plus they gave me a discount off my next purchase as a form of apology. In my exoerience the customer service is excellent and I love the products.

I originally chose to use this company as they were the highest recommended on the Ethical Consumer website, that I pay a subscription for, for a range of different products. The cost may seem high at first glance when buying in bulk, but I think it is quite reasonable considering the amount you get, how long it lasts, the excellent quality etc and the fact I'm making a difference by choosing ethical products. I Would highly recommend 👌

Always great service and products

I have ordered a new product from Fill and tbh this is something exceptional. I like their service and products as it’s always with quality and care. This time I have ordered a hand cream and I must say it’s stunning and so wow 🤩 the smell is amazing and the texture is just perfect. I must admit I like their formula and my hands aren’t greasy at all. I just love your new product and wanted to share my feedback ❤️

Very pleased with these products - wash up, laundry liquid, fabric conditioner, shampoo, conditioner & hand wash - & have been using them for sometime (I used to get them from Milk & More). It takes me ages to get through them so I won't make them rich but I recommend most highly!
TOP TIP: invest in funnels - refilling takes a bit of getting used to 🙂

I order their wholesale products from them for my shop and delivery service. The choice and quality are great, fragrances are delicious, the branding visual is strong, and more importantly, people love the products, but they also champion the refill/ closed loop system even with their resellers! I am very impressed, and I am so grateful they exist, and I hope they will inspire more businesses to become more sustainable!

Been using Fill for nearly 6 years and have loved them for just as long. Excellent product, true to their sustainable values, and incredibly good and friendly service. Keep up the good work!

This company is the best! The products are great, and for me, needing unscented products, a really reliable way to get these. Everything cleans well and it is good to have the returnable bags etc and sustainable products, all made to order. And not to forget the amazing customer service, which is so efficient and friendly if there are any issues, or you wish to order in person. Thank you Fill! Pam

One of my favourite companies to have interacted with ever! Beautifully scented and well packaged products with a very speedy turnover considering how small they are as a team.

Customer service was top tier with genuinely friendly and helpful people who gave a really personal experience.

This small team is doing wonders and I am looking forward to getting as much of their products as possible for the foreseeable future. So happy to have found a company with great ethics and that genuinely care!

I absolutely love these guys! Everything about this company makes me happy—from their lovely scents to their strong ethical values. My absolute favourite (and now a total essential in my routine) is their rose water. I use it for everything these days...

What really sets them apart is their commitment to sustainability. I know for a fact that they actually refill their drums when it comes to their distributors, which gives me confidence that their mission is the real deal—not just marketing fluff. It's refreshing to find a brand that walks the walk when it comes to being eco-conscious.

Their products also work! Everything I've tried cleans properly and effectively, but without compromising on ethics, which is rare to find.

I truly hope more people switch to FILL. The world needs more companies like this. 💚

Great company. I love every product I've tried and I've been ordering regularly for the past 4 years.

We've used Fill as a supplier since we first set up our refill shop many moons ago, and without a doubt - they're our favourites!
We have customers who've been refilling with us over and over again for YEARS which is a clear testament to how great their really products are. We use them ourselves at home and of course for cleaning the shop too.

I've always admired Fill's ethics - you can tell that business decisions are made with planet in mind, where others often fall short. They're not here for rapid expansion and a quick buck, they're in it for all the right reasons. No smoke and mirrors, no trickery or greenwashing in sight!

Customer service has always been tip-top despite Fill being a relatively small team. From K who responds to emails in a prompt and timely matter as well as always effectively managing expectations, to D who used to bring us our deliveries (we now collect as they're so local to us) ALWAYS with a smile, a handful of jokes and genuine friendly interest in how the business is doing - and everyone else we've encountered through the years dealing with Fill.

We're super mega fans, can you tell?

I love Fill products. I’ve been using the fig scented hand wash, unscented laundry liquid and washing up liquid for a couple of years now and love them.

I’ve been looking for refillable hand cream/body lotion for years that was eco and cruelty free to no avail. Not any more!! They now do fig scented refillable hand and body lotion and it smells divine. Gentle fig scent with good moisturising properties. Made me so happy 🙏

I also bought their unscented dishwasher powder and rinse aid - no more chemical smelling mugs and plates - yay!!

Thank you Fill!! Also excellent customer service which Really counts for a lot ❤️

The Fig Leaf Wash up Liquid has a wonderful smell and the new Hand cream both work well together, leaving the greasing pots clean and hands soft. In addition the hair shampoo has a lovely citrus smell of orange peel. Being able to refill from a 5 litre bag in the box is another big advantage, which is more economical and can be returned post free.

I’ve been looking for non toxic refillable cleaning products and tried many different brands. I hadn’t found one that actually works well until I tried fill refill. I bought a whole range of their products and they are all amazing. The scrub powder in particular I was most impressed with as it lifted dirt from the bathroom floor tiles when previously bleach had not. I can now replace all my toxic cleaning products with fill products. The packaging is also very pretty. Ordering was easy and the business seems very friendly. I will be a returning customer.

I have been using Fill for a number of years and buy in bulk and store in my garage then refill as I go.

There are a number of things I love about using Fill. Firstly I am getting a great product that is good for the environment. Secondly, I am supporting a small family run British business.

Hand wash and washing up products are my favourite.

Great products which are good for my household the environment and my pocket. It’s always really easy to order and they’ve got great customer service

I absolutely love the scrub powder and dishwasher powder! They both get everything so clear. The scrub power was great for getting stubborn marks etc on pot or every limescale on the bath off making it super shiny!