Findmypast Reviews 

2,576
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers had a great experience with this company. Customers consistently praise the website for its ease of use and clear presentation, making it a valuable tool for family research. Many users appreciate the extensive collection of records, particularly for the British Isles and Ireland, often finding unique documents unavailable elsewhere. The search functionality, including filters and links to other genealogical sites, is highly valued for its effectiveness in narrowing down results and providing helpful hints. However, some customers also noted that the website's search can be confusing or return irrelevant results, particularly for non-UK data. A few other people also felt that the user experience could be improved, mentioning difficulties in finding specific records or issues with document visibility. Additionally, there were concerns about subscription terms, with some users expressing frustration over unexpected charges or limitations on accessing exclusive content.

What people talk about most

Website

Consumers find the website to be an excellent and user-friendly resource for genealogical research, with many... See more

User experience

People report positive experiences with user experience, finding the platform user-friendly, informative, and... See more

Product

Customers consistently note positive experiences with product, finding it a great resource for surprising... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with some expressing frustration over misleading... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original... See more

Company replied

Rated 4 out of 5 stars

The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... See more

Company replied

Rated 4 out of 5 stars

I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... See more

Company replied

Rated 4 out of 5 stars

FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others. FMP searches are terrific for narro... See more

Company replied


Company details

  1. #7 of 9 best companies in Genealogist
  2. #6 of 7 best companies in Association or organisation

Written by the company

Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.

Free cancellation within 14 days of Findmypast subscription.

Your choice to cancel

If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.

Contact info

3.8

Great

TrustScore 4 out of 5

3k reviews

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3.8

All reviews

(2,576)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great mobile UI, easy to use

The app UI is outstanding and the best of all genealogy apps I've tried. Findmypast is where I start my trees and try to verify the individuals as best I can. Well supported.

19 November 2025
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Reply from Findmypast

Dear Jason,

Thank you for your review of Find My Past.

Rated 2 out of 5 stars

way too expensive

way too expensive. subscription is even higher than youtube premium and netflx and amazon put together. no one's going to use this 365 days in a year. so it should be economical. only ways for them to make money off you.
besides the membership, to view other docs you need an extra exclusive and premium buy in. daylight robbery in the name of your ancestors.

18 November 2025
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Reply from Findmypast

Hello Lloyd, 

Thank you for your review of Findmypast.

We're sorry to hear you're unhappy with our prices, we currently have 1, 3 and 12 month subscription options to choose from if you don't fancy commiting for a full year. If you're on the Everything subscription then all records on the website are included with no extra costs. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 5 out of 5 stars

Its a very user friendly way to do your…

Its a very user friendly way to do your research. Weekly additions are very welcome & although a little on the expensive side for just UK research if & when it opens to a worldwide tool it could become unbeatable,

18 November 2025
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Reply from Findmypast

Dear Geoffrey,

Thank you for your review of Find My Past.

Rated 1 out of 5 stars

Wasn’t very helpful or informative

Wasn’t very helpful or informative

19 November 2025
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Reply from Findmypast

Hello Tia, 

Thank you for your review of Findmypast.

We're sorry to hear you haven't found our website helpful. 

Did you find our FAQ and New User Guides sections? These are both filled with hints and tips on the best ways to use Findmypast for your research here: 

https://www.findmypast.com/help

https://www.findmypast.com/blog/getting-started

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 4 out of 5 stars
Findmypast logo

Reply from Findmypast

Hello Diann, 

Thank you for your review of Findmypast.

We're happy to hear that you have found the records you require on Findmypast and wish you the best of luck with your research. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 3 out of 5 stars

I found the search page for looking for…

I found the search page for looking for records long in length and very confusing. years ago you would check boxes to get results.

18 November 2025
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Reply from Findmypast

Hello Schani,

Thank you for your review of Findmypast.

We're sorry to hear you're having issues with our record search. 

Can you please let our support team know what you're having difficulties tracking down and we can attempt to point you in the right direction? 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 5 out of 5 stars
Findmypast logo

Reply from Findmypast

Hello Dana, 

Thank you for your review of Findmypast.

We're happy to hear we have the records that you have been looking for and wish you the best of luck with your research! 

We continue to add new content every week so do keep checking back on our new releases in case it unlocks something you have been missing! 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 3 out of 5 stars
Findmypast logo

Reply from Findmypast

Hello John, 

Thank you for your review of Findmypast.

We have a number of different record sets on Findmypast related to deaths or burials. 

If you click 'Search' Follwed by 'All Record Sets' you will be provided with a full list of everything on offer. 

Using the search bar on this page you can filter down the sets to only include ones that are related to deaths. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 5 out of 5 stars

Really enhances my family tree journey.

Really enhances my family tree journey.

18 November 2025
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Reply from Findmypast

Hello Heather, 

Thank you for your review of Findmypast.

We're happy to hear that your experience with Findmypast has enhanced your family tree building journey and we wish you the best of luck with your research! 

As you continue to add information to your family tree we will attempt to provide some hints to help you along with your research. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 4 out of 5 stars

Great app

Very great tool

18 November 2025
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Reply from Findmypast

Dear Katrina,

Thank you for your review of Find My Past.

Kind Regards
Find My Past

Rated 4 out of 5 stars

The many hints are helpful

The many hints are helpful. A description of how to use all the tools would be helpful too.
I was told that dna tests were available here but I can’t find any mention. I am desperately looking for someone in the family.

23 November 2025
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Reply from Findmypast

Good Morning, 

Thank you for your review of Find My Past. I am sorry for any confusion but we don't have anything regarding DNA or kits available on Find My Past.

Kind Regards
Find My Past

Rated 4 out of 5 stars

Family Tree

Helpful putting together my family tree.

16 November 2025
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Reply from Findmypast

Dear Joan,

Thank you for your review of Find My Past.

Kind Regards
Find My Past

Rated 4 out of 5 stars

I really like the ease and flexibility…

I really like the ease and flexibility of searching on findmypast. Would love to see more coverage of Berkshire, England.

18 November 2025
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Reply from Findmypast

Good Morning

Thank you for taking the time to provide feedback!

We really appreciate your comments and I have forwarded along your suggestion for more Berkshire records!

We do release new records weekly so keep an eye on your mailings for information about our newest additions

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,Support Team @ Findmypast

Rated 5 out of 5 stars

I gain so much accurate information…

I gain so much accurate information from the Find My Past Hints that appear regularly in the current person I am researching. I rely on this app heavily with great confidence & gratefulness.

19 November 2025
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Reply from Findmypast

Dear Shirley,

Thank you for your review of Find My Past.

Kind Regards
Find My Past

Rated 4 out of 5 stars

Sources should be as comprehensive and…

Sources should be as comprehensive and easy to copy as ancestry.com and Family Search. I use Family Search that asks for the source. Otherwise, a wonderful site with excellent search features.

19 November 2025
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Reply from Findmypast

Good Afternoon,

Thank you for your review of Find My Past.

Kind Regards
Find My Past

Rated 4 out of 5 stars

Top class, precise, genealogical search tool.

It's a genealogical search tool with excellent UK data. The search tool is precise; the databases are comprehensive and, as far as I can see made up from original data (unlike some competitors). It is not as comprehensive with non-UK data. The search results are not influenced by extraneous information such as users' family trees and this gives confidence in the documentation provided.
The presentation is clear and on the whole it is easy to use.

18 November 2025
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Reply from Findmypast

Dear Alan,

Thank you for your review of Find My Past.

Kind Regards
Find My Past

Rated 5 out of 5 stars

I like the Findmypast search mechanism

I like the Findmypast search mechanism. It often provides a more targetted search than Another Big subscription service. FMP provides results without the ‘noise’.
The newspaper search often throws up different finds when compared with the British Newspaper Archive.

19 November 2025
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Reply from Findmypast

Dear Sue,

Thank you for your review of Find My Past.

Kind Regards
Find My Past

Rated 5 out of 5 stars

Thank you for this FH site

Hello, Your FH program is a great way for other people working on the same family lines to contact each other and share information.
Thank you,
Don O

18 November 2025
Findmypast logo

Reply from Findmypast

Good Afternoon

Thank you for taking the time to rate us!

We appreciate your comments and are pleased you have found our tree search facility so useful!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

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