I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... See more
Company replied
I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... See more
Company replied
FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others. FMP searches are terrific for narro... See more
Company replied
Company details
- #7 of 9 best companies in Genealogist
- #6 of 7 best companies in Association or organisation
Written by the company
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Free cancellation within 14 days of Findmypast subscription.
Your choice to cancel
If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.
Contact info
185 Fleet Street, EC4A 2HS, London, United Kingdom
- +1 (855) 246-8234
- support@findmypast.com
- findmypast.com
3.8
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed
I took the trial week and then paid for a month's access but in all that time I have found very little concerning my family.
My family is mainly in South Africa and there's very little from there. SA is not even mentioned on the drop down lists yet many people emigrated there from the UK. The information I found I already had from other sites. I am so disappointed.
18 November 2025
Reply from Findmypast
Hello M C,
Thank you for your review of Findmypast.
I'm afraid we don't have much coverage for South Africa at this time. We do however hold some record sets. You can find these by clicking 'Search' followed by 'All Record Sets'.
Here if you ensure that the filters are set to world you can search for 'South Africa' in order to see what we do currently have available.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Excellent variety of hard to find…
Excellent variety of hard to find genealogy records
19 November 2025
Reply from Findmypast
Hi Mary
Thank you for your review of Findmypast.
We are happy to hear you have found our records useful for your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Great Search and legible documents
FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others.
FMP searches are terrific for narrowing down to specific to eliminate the needed.
18 November 2025
Reply from Findmypast
Hi David
Thank you for your review of Findmypast.
We are glad you have found our records clear and helpful.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
SEARCHING FOR BMD. I can often find a BMD on FMP where it…
I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original document is also frustrating as so much is missing from the transcription.
16 November 2025
Reply from Findmypast
Good Morning
Thank you for your feedback
We really appreciate your comments, and have forwarded along your feedback with regards to original records!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Excellent genealogical website
This website provides access to an excellent collection of genealogical records, including records not available elsewhere, such as a fully digitized set of the Irish Quaker records.
19 November 2025
Reply from Findmypast
Good Afternoon
Thank you for taking the time to rate us!
We really appreciate your comments, we are very proud of our Irish records so are pleased these have been useful in your research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Very helpful but not a fan of the…
Very helpful but not a fan of the verifying account step and if safe and human every time opening the app from the same device !!
18 November 2025
Reply from Findmypast
Good Afternoon
Thank you for your comments!
We do appreciate your feedback on our site security and have forwarded this along to our app teams!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Such a great resource
I have found out so much about my ancestors from Findmypast. It is an amazing resource for geneology research
19 November 2025
Reply from Findmypast
Good Afternoon
Thank you for your feedback!
It's lovely to hear you have had such success in using our site!
We wish you all the best in your ongoing research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Reply from Findmypast
Hello Robert,
Thank you for your review of Findmypast.
We're sorry for the confusion here, it is free to register for an account with us allowing you to begin making your family tree whilst providing free access to some record sets found here:
https://www.findmypast.co.uk/page/free-ancestry-records
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
The only hints that are ever given are…
The only hints that are ever given are about betsy's side of the family I know where my mother came from and what her relationships were I have all that already. It's my father's side I'm looking for I don't have anything past him the things he said about where he was born and the brothers and sisters he said he had I can't prove they don't show up anyplace and neither does he on any census records or anything else.
Marlin Collins
18 November 2025
Reply from Findmypast
Hello Mary,
Thank you for your review of Findmypast.
We're sorry to hear you're unhappy with our hints feature.
The hints are generated using the information stored within your tree by trying to match them up with records found on Findmypast. If no hints are showing then it may be that there is not enough information in order to locate any information on your father's side.
As you continue to add information to your family tree more hints will then be generated to try and help point you in the right direction.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone
or live chat.
A good variety of records
Lots of original records so that I can see the entries myself and come to my own conclusions. There's a pretty good variety of records from different areas and the newspaper collection has been invaluable in fleshing out the lives of people beyond the basics.
18 November 2025
Reply from Findmypast
Good Afternoon
Thank you for taking the time to rate us!
We really appreciate your comments!
We are pleased our records have been so helpful in your searches and wish you the best in your ongoing searches
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Almost daily I have occasion to use…birth info.
Almost daily I have occasion to use findmypast, and am grateful for the opportunity to find information I can't locate anywhere else on line.
18 November 2025
Reply from Findmypast
Good Afternoon
Thank you for taking the time to rate us!
We really appreciate your comments and it's lovely to hear you are on our site nearly every day!
We have forwarded along your comments as feedback
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
1800's Great Britain Family History
As most of my family (both sides), comes from Great Britain, it is extremely helpful that a majority of the birth index sources furnish the mother's maiden surname, even though it wasn't required until 1911. This has been a great value in assembling complete familys, proper placement, etc.
18 November 2025
Reply from Findmypast
Good Afternoon
Thank you for taking the time to rate us!
We are pleased you have found our birth indexes so useful in your searches!
Remember we do add new records each week so there is always something new to find!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Hello Find My Past,
Hello Find My Past,
I very seldom write positive reviews. This one however, is an exception.
I help a lot of people with their Irish genealogy at no charge. Your Irish Roman Catholic Parish register search database at Find My Past (FMP), is fantastic in searching for Irish Catholic Church baptisms, marriages, and deaths/burials. There's nothing like it online, anywhere. It is an invaluable research tool. I use FMP all the time and have recommended FMP to hundreds of family historians over the years. Without bragging too much, I am FMP's best advertising agent, at no cost to FMP.
I especially like how FMP Catholic parish transcriptions are linked to copies of the original baptisms, marriages, and deaths held by the National Library of Ireland in Kildare Street, Dublin. I also recommend your subscription-based British military collection to people with Irish ancestors who were in the British Military. Otherwise they would have to hire an expensive genealogist to search military records for them at the National Archives of England in Kew, Surrey. Searching the myriad of British military records at Kew is a genealogical art form all in itself, and not for the faint of heart, or those with little patience.
I really do thank you FMP for being a great website for Irish genealogical research, especially researching church records that predate civil registration in Ireland.
18 November 2025
Reply from Findmypast
Good Afternoon
Thank you for your comments!
It was lovely reading through your kind feedback and it's wonderful to hear our records - especially our Irish collections - have been so helpful in your searches.
We really appreciate your kind words and wish you all the best in your ongoing research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
They got my refund right back to me…
They got my refund right back to me when I accidentally subscribed!
18 November 2025
Reply from Findmypast
Hello Liam,
Thank you for your review of Findmypast.
We're sorry to hear that you accidently made a subscription payment in error and glad to hear our support team was able to correct this for you.
You're welcome to return at any time to pickup from where you left off if you decide you would like to dive into some research again.
If you need any help in the future with our records, you maywant to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Scam
Tricked me into a 12 month membership and want to charge £35 to cancel.
19 November 2025
Unprompted review
Reply from Findmypast
Hi Matthew,
We’re sorry to hear that you feel misled about the 12-month billed monthly membership chosen.
Choosing the billed monthly option under a 12-month agreement means you’re committing to a full 12-month term, just paying in monthly instalments instead of the full upfront cost. That said, we completely understand that circumstances can change which is why we offer the option to end the agreement early with an applicable termination fee. You can also choose to continue with the monthly payments and cancel at the end of the 12-month term.
Kind Regards,
Vicky
Findmypast
A good experience generally
I have not used this site very much,however when I have it has bee a positive experience.
6 March 2025
Reply from Findmypast
Hello Fran,
Thank you for your review of Findmypast.
We're happy to hear that you have had a positive experience with using Findmypast so far and wish you the best of luck with your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Rocky start
I find it quite cumbersome to work with. Having tried the competition I am rather disappointed with the results I am getting. That may well be my own fault - I will need to gain more experience.
11 October 2025
Reply from Findmypast
Good Morning
Thank you taking the time to provide feedback!
We are sorry to hear you have found some difficulty in using our site! We do have many on site resources to aid you if you are finding some difficulty, you can find many help pages using this link
https://www.findmypast.co.uk/blog/getting-started
We do also have a dedicated support team, we will be happy to offer some assistance here and a member of our teams will be in touch in due course!
Kind regards
Findmypast
Reply from Findmypast
Good Afternoon
Thank you for your lovely comments!
We are thrilled Findmypast has been so helpful for your research and wish your continued success in your searches!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I found most of what I was looking for…
I found most of what I was looking for which is a good thing. It can be hard to find specific documents. I wish the search was a bit more detailed than it is.
25 October 2025
Reply from Findmypast
Thank you for reviewing Findmypast
We will pass on your feedback regarding our search features
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I really appreciate having access to…
I really appreciate having access to the Channel Islands records online!
12 October 2025
Reply from Findmypast
Thank you for reviewing Findmypast Linda
We will pass on your comments, glad to hear you are enjoying having the channel island records onsite.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.