Findmypast Reviews 

2,576
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers had a great experience with this company. Customers consistently praise the website for its ease of use and clear presentation, making it a valuable tool for family research. Many users appreciate the extensive collection of records, particularly for the British Isles and Ireland, often finding unique documents unavailable elsewhere. The search functionality, including filters and links to other genealogical sites, is highly valued for its effectiveness in narrowing down results and providing helpful hints. However, some customers also noted that the website's search can be confusing or return irrelevant results, particularly for non-UK data. A few other people also felt that the user experience could be improved, mentioning difficulties in finding specific records or issues with document visibility. Additionally, there were concerns about subscription terms, with some users expressing frustration over unexpected charges or limitations on accessing exclusive content.

What people talk about most

Website

Consumers find the website to be an excellent and user-friendly resource for genealogical research, with many... See more

User experience

People report positive experiences with user experience, finding the platform user-friendly, informative, and... See more

Product

Customers consistently note positive experiences with product, finding it a great resource for surprising... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with some expressing frustration over misleading... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original... See more

Company replied

Rated 4 out of 5 stars

The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... See more

Company replied

Rated 4 out of 5 stars

I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... See more

Company replied

Rated 4 out of 5 stars

FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others. FMP searches are terrific for narro... See more

Company replied


Company details

  1. #7 of 9 best companies in Genealogist
  2. #6 of 7 best companies in Association or organisation

Written by the company

Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.

Free cancellation within 14 days of Findmypast subscription.

Your choice to cancel

If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.

Contact info

3.8

Great

TrustScore 4 out of 5

3k reviews

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3.8

All reviews

(2,576)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finding answers…

It has helped along the way to fnding things I did not know. I have yet thought to find a site who can tell me my great grandfather's parents in Scotland

26 December 2024
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Reply from Findmypast

Hi Kim,

Thank you for your review. 

We are pleased to hear you have made discoveries on the site! 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 5 out of 5 stars

User friendly website

Have been able to navigate the website much easier than ancestry

3 September 2025
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Reply from Findmypast

Good Afternoon

Thank you for taking the time to rate us!

We have pleased you have found our site easy to navigate!

f you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 5 out of 5 stars

Highly recommended!

A great experience!
Found plenty of civil, parish, and census records—everything I was looking for.

24 August 2025
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Reply from Findmypast

Good Morning

Thank you for providing feedback!
 
We are thrilled you have found what you were seeking through Findmypast!

Remember we do add new records weekly so there is always something new to find!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 5 out of 5 stars

Find my past has been great

Find my past has been great. There are so many well captured documents and records available which can’t be found elsewhere. The quality is really great and the transcripts are highly detailed and accurate when compared to other sources.

11 August 2025
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Reply from Findmypast

Good Morning

Thank you for taking the time to rate us!
 
We really appreciate your comments and are pleased you have found our record collections so helpful in your research!
 
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 4 out of 5 stars

Really good hints and tips

Really good hints and tips. Good site

24 June 2025
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Reply from Findmypast

Good Morning

Thank you for taking the time to rate us!

We are pleased our hints have been so helpful in your searches!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 5 out of 5 stars

Has good records

23 June 2025
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Reply from Findmypast

Hello,
Thank you for your review of Findmypast.

We will pass on your comments, happy to hear you are enjoying our records.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,
Support Team @ Findmypast

Rated 3 out of 5 stars

Too expensive

These companies are all good its just disappointing they are all so expensive now they never used to be as dear.
I cant actually use it because its too expensive.
I spoke to other researchers who say the same.
If it was more like £5.99 or under £10 a month it might be something I would use. I used to have a few of these but they are all too dear.

21 May 2025
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Reply from Findmypast

Hello Nelly,

Thank you for your review of Findmypast.

We're sorry to hear you're unhappy with our pricing and will pass over your comments as feedback on your behalf.

If you haven't already you can click 'My Account' followed by 'Communication Preferences' in order to sign up to receive discounts directly via email.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 5 out of 5 stars

It’s my happy place!! 😀

I’ve been using FindMyPast since it was 1837Online - I’ve found out so much about my family - I really need to stretch myself outside of censuses and parish records - I still think I waste a lot of what is available - and that’s my fault! Admittedly 95% of my research is in the UK so I can’t speak to data from other countries.

19 June 2025
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Reply from Findmypast

Thank you for your reviewing Findmypast.

We are delighted to hear you are enjoying the site and all our records. We have passed on your wonderful feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,
Support Team @ Findmypast

Rated 4 out of 5 stars

Good original source document access

Positives are:
1. Access to the original documents & ease of download. These often have other information not in transcripts, and also reveal transcript errors (that are not all that rare). It is strongest on UK data.

2. The filtering provided in the search set-up page provides a quick cull of unwanted or at least unmanageable quantities of entries.

3. The raw newspaper searches are great, and having them popup under the regular birth/death/marriage searches produced many stories to add to color the narratives—like pulling on a ribbon.
Negatives:
1. If you are making a few changes on the search profile after running it a couple of times, it can give you no results at all, as if it did not clear the prior entry. Then you have to start over from scratch, entering the same data and the results magically appear which were previously blank.

2. It's the best for census data and births marriages and deaths. It does have access to other sources, books etc, but digging them out is too hard because there is no obvious search function. There needs to be an option to just enter a source name and go to it.

3. Also access or links to other documents available on line even though they are open source, eg passenger shipping lists, would be helpful. You should have access and searching functions even if it is just a link to an outside source site that is freely available (eg ships to Australia).

4 June 2025
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Reply from Findmypast

Good Afternoon

Thank you for your feedback

We really appreciate your comments and we do appreciate your notes on our search options

I have forwarded these comments along for consideration

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 4 out of 5 stars

Good presentation, easy to make changes

Good presentation, easy to use. Limited data source for searches. Recent marriage records seem to be limited. Easy to add family members, when attaching census records to a person.

Note that my experience has been with people that lived in Quebec (Canada), during the period of most of the 20th century.

Update:
After working with census records search and attaching those to my tree, I found that Findmypast does a good job for each individual's timeline, and also makes the sources available (transcript and original). This is one full star above MyHeritage.

28 May 2025
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Reply from Findmypast

Hello Bruno,

Thank you for your review of Findmypast.

For England and Wales we have birth indexes from 1837 - 2006, marriage indexes from 1837 - 2005 and death indexes from 1837 - 2007.

The General Register Office was part of the Office of National Statistics, but is now part of the Passport Office. Owing to the view that the Passport Office takes on information, it has been decided that it should no longer be made public to in such a manner.

Therefore at this point no further GRO BMD indexes for any date after those currently available will be added to the website as a result of this. You can contact the local registration office where the birth, marriage and death occurred or the GRO directly and they may be able to assist for entries after the above years.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 5 out of 5 stars
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Reply from Findmypast

Hello Denna,

Thankyou for leaving a review of Findmypast.

We are happy you have enjoyed using the site and have been successful in your search. It's great to hear you are enjoying our records.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,
Support Team @ Findmypast

Rated 5 out of 5 stars

A great tool to use in finding your ancestors.

Easy to make a tree and add to it. I'm finding fascinating new information about my family with all the hints I am given. If I hired someone to do what I am doing, it would cost a fortune. I found 3 newspaper articles about my ggrandfather from 150 yrs ago! He was a drunk and miscreant! My ggrandmother brought him to court and I felt like I was there with all the details given. The census is very helpful. It confirms where they were living and the names of the children. My only disappointment is the census takers estimated birthdates. I was told they were paid by the street and were rushed.

30 May 2025
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Reply from Findmypast

Hello Irene,

Thank you for your review of Findmypast.

We're happy to hear you have found our tree builder easy to use! As you continue to add information to your tree we will attempt to provide you with extra hints to help you along with your journey.

Newspapers and the Census records really can help paint a bigger picture of what life was like for our ancestors back then so it's a great tool to utilise for your research.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Rated 5 out of 5 stars

Awesome app

Amazing app awesome source of information

24 May 2025
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Reply from Findmypast

Hello,
Thank you for your review of Findmypast.

We are delighted to hear you are enjoying the app and will pass on your comments.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,
Support Team @ Findmypast

Rated 1 out of 5 stars

Far too expensive

Far too expensive, A$20 to start then nearly 100 to find further details.

27 May 2025
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Reply from Findmypast

Good Morning

Thank you for taking the time to rate us

We do have different options in monthly, three monthly and annual subscriptions to suit different users though we have forwarded your feedback along with regards to our pricing.

We do also have many free records which you are welcome to browse here

https://www.findmypast.com/page/free-ancestry-records

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 5 out of 5 stars

Nice site

Great!usefull

27 May 2025
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Reply from Findmypast

Good Afternoon

Thank you for taking the time to rate us!

We are pleased you have found our site so useful!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 3 out of 5 stars

No hints supplied.

I did not receive any new information, and there were not enough sources available, especially for military records. Other site offer hints as you add data and I did not receive any of these.

26 May 2025
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Reply from Findmypast

Good Morning

Thank you for taking the time to rate us and I am sorry you have experienced some difficulty with our site

We do have a hint system in our trees though I am sorry if these were not helpful.

We have forwarded your feedback along and should you require any assistance you are welcome to reach out to our support teams who will be happy to assist you

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 4 out of 5 stars

A lot of data available

A lot of data available. Sometimes a bit difficult to navigate and find the correct person if you have limited information available.
It would be great if other members with associated family could be made more accessible in order to collaborate and share information.

26 May 2025
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Reply from Findmypast

Hello,
Thank you for your review of Findmypast.

We will pass on your feedback to our developers.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.


Kind regards,
Support Team @ Findmypast

Rated 5 out of 5 stars

Got family roots you have not discovered yet. Buy this product!!;

Searching for facts about mother and
's roots is an ongoing mystery that gets unraveled by using this site. It was very helpful in finding old buried records.

16 May 2025
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Reply from Findmypast

Good Morning

Thank you for your feedback!

We really appreciate your kind comments, and are pleased you have found useful records in your search!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 4 out of 5 stars

I am particularly looking for vessel…

I am particularly looking for vessel names my family came into India on. They came in late 1700s from Port Glasgow to Madras and I just cannot find this information that is my brick wall. I am sure the information is in FMP I just don't know exactly where to find it. Any help in this direction would make my year.
I stopped using Ancestry FYI only as I find it so reliant on other people's material and quite often I would see so many mistakes on these trees. It is very American information based. I only use FMP and LDS. I have been using these roughly since 2015 and especially since online became available, up until then I paid for volunteers in the UK for library microfilm access. I do find FMP of high quality along with LDS, unfortunately looking for vessel information 1700s is still eluding me, it is probably me.

21 May 2025
Unprompted review
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Reply from Findmypast

Hello Linda,

Thankyou for leaving us a review.

I am sorry to hear that you are struggling to do find some answers.

It may be worth trying some different methods of searching, our help pages have many guides which can help with this

https://www.findmypast.co.uk/help

We do also have a helpful support team who are always happy to assist you, if you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

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