Fine & Country Reviews 

We only interacted as a buyer, but it was fantastic to be treated as a customer. Really friendly team, only too happy to help, prompt replies, really good communication and proactive in their approach. Made the buying process much easier.

Marie could not have been more helpful. Her incredible network and constant readiness to assist made all the difference in our journey. Thanks to her, we connected with a fantastic estate agent in our area, which helped us sell our property within a week. Her guidance didn’t stop there—her advice and extensive experience ensured we navigated every step smoothly, including securing the house of our dreams just a week later.

Marie even went above and beyond on completion day, waiting late into the evening to personally hand us the keys. Her support continued after the process was complete, always ready with advice and practical tips to solve any issues.

Thank you, Sara and Marie at Fine & Country, for your outstanding help and dedication!

Everybody in the team made a huge effort to ensure my purchase went through as well as possible. Great at liaison between seller and buyer and sorting out the inevitable queries. They gave the impression that they really cared about the transaction and did everything possible to take it to a successful conclusion.

Fine and Country (Hove office) always provide a first class and professional service. Friendly, helpful and great communication. Thanks again to all the team. Diocese of Chichester

Amazing service. Really felt we were looked after by Fine and Country, great personal service and our best interests were always at the forefront of their approach. Jan their representative helped us through every step of the way.

Also prepared an Amazing brochure, and took time with us to get it right. Extremely considerate and helpful staff at every step of the process. Would recommend them to anyone looking to move.

Fine & Country have a bizarre selling strategy, at least in London (Tufnell park). I imagine I'm a fairly typical buyer; a very busy London professional. When enquiring about a property, what I want is to be efficiently and quickly booked in for a viewing. If the agent also wants to do a quick LinkedIn search to check I'm likely able to afford the property, that's all fine. But the actual experience on the phone is more like:

1. Listen to the agent's (literally) 10 minute uninterruptible spiel about how amazing the property is and how it's guaranteed that I'll be putting an offer in once I see it.

2. Get told there is a 20 page "application form" to be able to view this exclusive property, only to be told at the end of the phone call that I'm speaking to a "director" who can bypass this with a quick LinkedIn search. This is complete nonsense; I highly doubt such a form exists, and if it does it's completely unreasonable.

3. Listen to the agent continue his spiel about how he has clients flying back from LA and Paris to view this property. Even if this is true, it's completely irrelevant to me as someone who just wants to view the property, and felt borderline unprofessional.

4. Finally, after having about 20 minutes of my time wasted, getting booked in for a viewing.

I suggest that you align your selling strategy more with typical buyers in the area. They likely consider their time as valuable, so don't waste it. Do a quick LinkedIn check, or whatever you need to do, and then get them booked in quickly and efficiently. Drop all the nonsense about exclusive application forms and clients flying back from LA. Your typical buyer is smart enough to see through it, and it's not going to influence the offer that they end up making.

As a final point, you should update your "discrete" listings on RightMove to at least contain enough minimal information to let a potential buyer work out whether it roughly matches their criteria, such as square footage and cluster-of-streets (rather than an entire vague area, which is not nearly specific enough when considering things such as proximity to nearby tube stations). You could easily do this without losing the "discrete" aspect of the listing.

Fine and Country are by far the most professional estate agents I have ever used. Buying and selling a house is not easy and can be quite traumatic, so you really need a person with lots of experience and a calm manner who can pull all the elements together and make sure that things stay on course
Harriet Reid was exactly that person and also had a good team round her.
A proper estate agents, with skilled staff.

We have had an excellent experience buying our new home with the Diss office, particularly Tania and Julie. They certainly went above and beyond in ensuring we exchanged contacts in particularly challenging circumstances and within tight deadlines. Thank you!

Sophie and Charlie Colmer say:
Fine and Country gave a very good service from start to finish. The staff were very helpful at all times. Especially Tania and Julie.

I recently had the pleasure of using Fine & Country Lincolnshire for the sale of my property, and the experience was exceptional from start to finish. From the first interaction, it was clear that they stand head and shoulders above others in the marketplace.

When Ben came to value my property, I was immediately impressed by his professionalism and complimentary nature. He provided reassurance about the marketing process, which was comforting as selling a property can often be a daunting experience. Ben's expertise and confidence in the market set a positive tone for the entire process.

Following the valuation, I was introduced to Caroline, who is quite possibly the best salesperson I have ever dealt with. Her efficiency, excellent communication skills, and friendly demeanor made the process smooth and stress-free. Caroline ensured that every viewing was booked efficiently, and each one showed up as scheduled.

Thanks to the dedication and expertise of the Fine & Country team, my property sold within a short timeframe despite the challenging market conditions. Their strategic approach and commitment to excellent service were key factors in this successful outcome.

I cannot thank the team at Fine & Country enough for their outstanding service. I wholeheartedly recommend them to anyone considering going to market. Their professionalism, efficiency, and friendliness make them a top choice for anyone looking to sell their property with confidence.

Our experience with Fine and Country, Windermere has been outstanding, exceeding all of our high expectations.
 
From our first meeting, Matt's expertise in the Lake District property market was apparent. He took the time to ensure our property was accurately valued and strategically marketed, giving us complete confidence that we were in capable hands. His skill in managing multiple offers and securing the best possible outcome made a real difference.
 
The team at Fine and Country displayed remarkable professionalism and dedication. They were proactive, responsive, and kept us informed every step of the way. Calls and emails were answered promptly, viewings were expertly coordinated, and paperwork was handled swiftly. Their efficient approach resulted in multiple offers and a smooth, quick sale, all while minimising the stress on us.
 
Special thanks to Janet at the Ambleside office, who was our main contact after we accepted an offer. Her diligence and calm problem-solving skills were essential during the closing stages, especially when unexpected issues arose. Her commitment made a significant impact on the ease and success of the entire process.
 
Having dealt with many estate agents over the years, we feel incredibly fortunate to have chosen Fine and Country for this sale. Their commitment to our satisfaction and consistent hard work made this a uniquely positive experience. We would absolutely recommend Fine and Country, Windermere to anyone looking to sell their property; they truly go above and beyond.

Always responded very quickly and kept us informed

It was such a pleasure working with Linas and his company. Linas provided his assistance throught selling our house and went extra miles to make sure selling process goes smoothly and well within the time frame. I highly recommend Linas and his company and will definitely going to use his services as and when require.

Raj

We recently bought through F&C and the whole experience was made easier due to Marie, who has loads of experience and super comms skills. Marie was instrumental in keeping the sale going through, was always in contact with the key-players and helped keep the process on track. Thanks Marie, we’re loving our new home ! P

We sold our house through Richard Hughes from the Chester office of Fine & Country. From the very first meeting he exuded a calmness and professionalism. Due to dealing with someone from the Shrewsbury Fine & Country office for a purchase we wanted to make, the agent for which was totally useless, Richard asked whether we wanted a quick sale to meet the potential purchase and the sale price suggestion was considerably lower than we wanted to sell for. Undeterred, we were steered by Richard towards a sale in difficult times for our niche property and he secured a sale by first-class marketing and an excellent sales strategy relying on an open day. This master stroke negated the requirement for painful days upon days of cleaning and polishing, constraining us to only do this for the images and for the open day. F & C offered a consultation for staging the property through a partner company and the advice, included in the package, was invaluable in preparing the property for market.
Richard made himself available at every step of the way to guide us in what always appeared to be the right direction for us, not him.
All in, apart from the chap from Shrewsbury branch, a first-class experience and I would have no hesitation at all in recommending Richard Hughes to anyone thinking of selling their property.

Asked for an evaluation and the person scheduled, who I understood to be the valuer, didn’t turn up. The lady who did stated that as my neighbours had sold for £255k and we didn’t have an extension we should market it for £250k. I pointed out that they bought 3 years ago and I have had a valuation for £325k since then. She advised that she was not the actual valuer and would go back to the office and discuss and call me back. Five days later and nothing!! No way has this place dropped £75k. It was almost as though a figure was plucked out of the air. Similar properties locally are all on for over £280k Shocking waste of my time

Excellent service, communication and professionalism was 😃👍. ( Buyer)

Very pleased with everyone at the Diss office. Very helpful and friendly. Mainly dealt with Tania and Sue Croft who were brilliant.
Also need to mention Chris Scott and Julie. No complaints at all.

Totally shocking on two accounts. Fine and Country gives a perception of quality.. grandure however unfortunately it seems like all you get is a sign and marketing like anyone else. I’ve emailed this company twice now asking firstly about a viewing. And secondly for more information.. nothing A name will not sell a property. Great customer interaction will. It will also ensure a further sale or a potential client for an alternative property. When you take your eye off why you started and what your vision snd mission statement is. You may as well not bother .. whoever looks after Machynlleth area

Please be warned about the Colchester branch. I signed the contract, but had a fourteen day cooling off period to exercise. I was ask to pay £360 upfront, no other agent asked for this. The branch compiled the property details using the previous details from when I purchased the property, so they were totally incorrect. No mention of all the £100,000 updating I had done. They then took photos which were unusable. Sunlight blocking the property, all family photos unobscured, mirror reflections, cupboard door handles sticking out at the side of shots. I could had done better myself with my iPhone. Withdrew from the contract after five days but they refuse to refund my money, so I have paid for horrific photos. Be warned!