Carter Jonas Reviews 555

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with communication and responsiveness, particularly regarding repairs and property management. A few people felt that the company was not always there for the tenants, and some experienced delays in getting issues resolved. There were also occasional mentions of staff being perceived as rude or unhelpful, and a high turnover of staff was cited as a potential contributor to inconsistent service.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise individual staff members, highlighting... See more

Service

Clients share positive opinions on service, frequently highlighting the clear, honest advice and proactive... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight agents who are... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the promptness of... See more

Location

Customers consistently note ambiguous experiences with location. Some reviewers were pleased, for example,... See more

Based on these reviews

Rated 5 out of 5 stars

I recently sold my home through Carter Jonas Marlborough and had a great experience from start to finish. I mainly dealt with Fred who I cannot recommend enough but also Nick and Helen who were... See more

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Rated 5 out of 5 stars

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the exe... See more

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Rated 5 out of 5 stars

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to... See more

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Rated 5 out of 5 stars

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly... See more

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Rated 1 out of 5 stars

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, try... See more

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Rated 5 out of 5 stars

We used Ed when we bought our house a few years ago and it only happened because of his efforts. As a result we didn't hesitate to get him to sell the property and we have just exchanged. Ed has a g... See more

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Rated 5 out of 5 stars

We cannot thank Rupert and his team in the Newbury office enoough for the assistance in selling our parents property. At a very difficult time Rupert was not only professional and dilligent and gave... See more

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Rated 5 out of 5 stars

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does cred... See more

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Rated 5 out of 5 stars

We’ve just completed on the purchase of our new family home in Manton. Carter Jonas handled the sale of our previous house and the purchase of our new house very professionally. Both Fred and Helen ha... See more

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Rated 5 out of 5 stars

Charlie and Jack, at Carter Jonas Southfields branch, were my agents; they were always very kind and in touch every week, without fail, with an update on the sale of my property. I would recommend the... See more

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Rated 1 out of 5 stars

I used the agent for renting my house. I lost 1 month of rent with lack of communication. Expecting contract to start beginning of April but started beginning of may without our approval. no co... See more

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Rated 5 out of 5 stars

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he s... See more

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Rated 5 out of 5 stars

I would like to thank Andrew Maddock for his excellent advice , superb communication across all parties and just a pleasure to chat with. Andrew pitched the offering with great local knowledge and or... See more

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Rated 5 out of 5 stars

The team at Cambridge have managed our property for over 10 years. In this time their friendly and professional approach has given us peace of mind whilst living abroad. From finding good tenants... See more

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Rated 5 out of 5 stars

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communica... See more

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Rated 5 out of 5 stars

Having recently bought a house in Wiltshire through Fred Ponsonby and Carter Jonas Marlborough office, I can whole heartedly recommend Fred, for anyone looking to purchase a property in Wiltshire.... See more

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Rated 5 out of 5 stars

Excellent service from Nick in the Marlborough office. Knows his stuff and kept me well informed and everything on track. Helen and Fred were equally knowledgeable and helpful. Provided you keep them... See more

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Rated 5 out of 5 stars

A wonderful estate agent to work with. I had such a great experience working with this lovely team—truly a pleasure from start to finish. Everyone has been incredibly friendly, approachable, and p... See more

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Rated 5 out of 5 stars

Maddy Peris at Carter Jonas is an exceptional property manager. Her site knowledge is excellent, and she combines this with genuine care for her clients. Maddy is approachable, proactive, and always g... See more

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Rated 1 out of 5 stars

I've just had a terrible experience with a Surveyor from Carter Jonas. I asked for a survey for a building purchase. The surveyor said he would do a "Schedule of Condition" This came with no explanati... See more

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Rated 1 out of 5 stars

Unprofessional. Made an offer on a property which they acknowledged, chased after couple of weeks, no reply to emails, avoiding phone calls, no response whatsoever. I Just found out that they sold the... See more

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Rated 1 out of 5 stars

Shrewsbury Viewed a property to rent in North Wales. Travelled from Reading so paid for a hotel for overnight. Admitted to having an IVA and told no problem 6 months rent up front. Packed up our curr... See more

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Rated 1 out of 5 stars

Carter jonas were in charge of managing my mother’s council house. A council house run by a private agent. Make that make sense. After she passed they messed me about regarding succession. Went ahead... See more

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Rated 4 out of 5 stars

Andrew gave us great advice and his efficiency in preparing the brochure and handling the viewings was very good. We had an offer in a week due to his professionalism, which we accepted and the sale... See more

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Rated 5 out of 5 stars

Fred at Carter Jonas Marlborough was very helpful and responsive in selling our cottage. From the initial meeting he was enthusiastic and professional. He listened to how we wanted to do things an... See more

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Rated 5 out of 5 stars

Extremely happy with CJ, especially Andrew, who really looked out for me during the whole process. Buying and selling can be quite stressful but having a great agent helps tremendously.

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Rated 5 out of 5 stars

A big thank you to Ed and the Newbury team in arranging the sale of our cottage. Ed made sure that our buyers were regularly updated in what proved to be a challenging legal process. He also kept in... See more

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Rated 5 out of 5 stars

Would highly recommend Andrew Maddock and the team at Carter Jonas Newbury. We had numerous offers on our house within a week of it being on the market, which we could not believe! Will definitely... See more

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Rated 5 out of 5 stars

The service we received at Carter Jonas was fantastic Monica, Fiona and Sarah work together as a team to ensure a seamless process! We have never experienced this before in an estate agency … The... See more

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Rated 5 out of 5 stars

Marlborough Office/Nick Spencer: After comparing Carter Jonas to other well known local agents, I opted to run with them as they were professional and realistic and not stilted with company sal... See more

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Rated 5 out of 5 stars

Carter Jonas has provided a superb service with the sale of our property. Due to its unique style and being listed it provided its own set of challenges. The previous estate agent, marketed... See more

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Rated 5 out of 5 stars

Even though the housing market was difficult the company generated a good level of interest. I felt that the advice I was given was sound and honest. The agents were very experienced and always availa... See more

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Rated 5 out of 5 stars

Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a... See more

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Rated 5 out of 5 stars

James Macke at Carter Jonas stands out for his reliability and integrity. He is consistent, dependable, and always follows through on what he promises. James handles matters with professionalism and h... See more

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Rated 5 out of 5 stars

Rupert Reeves of Carter Jonas handled the sale of our family house fantastically. Calm, experienced, friendly, considerate, patient and worth his weight in gold. Thank you Rupert.

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Rated 1 out of 5 stars

Long term landlord cutting ties with this organisation. They gave me a disgusting overestimate of refurbishment costs for the property as they were trying to price me out and encourage me to sell th... See more

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Rated 5 out of 5 stars

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

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Rated 5 out of 5 stars

James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings. He is a credit to Carter Jonas and I would not hesitate to recommend... See more

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Rated 5 out of 5 stars

When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth... See more

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Rated 5 out of 5 stars

Ed Westmacott provided a great service when we had to sell our parents home. He was always prompt to respond to questions and was thorough and efficient at all stages of the process

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Rated 5 out of 5 stars

The whole journey has been a pleasure. Andrew has taken control of everything with such professionalism, which has reflected in a sale over the guide price.

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Rated 4 out of 5 stars

We dealt with Monika in the Newbury office to find a rental property. As we had recently relocated from overseas meeting the requirements for renting was difficult but Monika was very helpful and comm... See more

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Rated 1 out of 5 stars

I am writing this review as a long-term landlord who has supported this agency’s business for many years. Unfortunately, my experience has been overwhelmingly disappointing. Their customer... See more

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Rated 5 out of 5 stars

Andrew was fantastic from start to finish with the sale of my house….in a quiet market it sold in two weeks . For me it’s about communication. Andrew kept me up to date every step of the way. I wo... See more

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Rated 5 out of 5 stars

I recently worked with Carter Jonas for my move, and I couldn't have asked for a better experience. Monika Vickers was the agent who guided me through the process, and her excellent communication... See more

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Rated 5 out of 5 stars

Fantastic find tenant only experience from Carter Jonas in Marlborough. Fab new tenants in place quickly and all admin handled very efficiently. Big thanks to Sophie Marshall who was my main contact -... See more

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Rated 5 out of 5 stars

Carter Jonas sales team in Newbury were excellent from valuation through to completion. They were prompt in getting our flat advertised. They communicated well with us, our conveyancer and our buyer... See more

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Rated 1 out of 5 stars

The agent of Carter Jonas is very dishonest, unhelpful and not professional.

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Rated 5 out of 5 stars

Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been e... See more

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Rated 5 out of 5 stars

Ed Westmacott was very helpful when I was purchasing my new home, making himself available for several viewings and giving the sellers solicitors the odd nudge when required. It was a very straightfor... See more

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Rated 5 out of 5 stars

Ed Westmacott dealt with the purchase of our property and nothing was too much trouble. Ed was always at the end of the phone if we had any questions. He made the process very easy.

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Rated 5 out of 5 stars

Great team, very responsive and helpful for my new rental. Special thanks to Sophie and Becky for looking after me so well. All my questions answered quickly and I’m very happy with my new home.

Company replied


Company details

  1. Estate Agent
  2. Commercial property estate agent
  3. Land Surveyor
  4. Property Investment
  5. Property management company
  6. Property Consultant

Written by the company

Carter Jonas is a multi-disciplinary property partnership, intent on helping clients realise their goals and aspirations by providing ‘simply better advice’.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

555 reviews

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1-star

Replied to 91% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I recently sold my home through Carter…

I recently sold my home through Carter Jonas Marlborough and had a great experience from start to finish. I mainly dealt with Fred who I cannot recommend enough but also Nick and Helen who were also fantastic. They all provided clear, honest advice, marketed the property brilliantly, and kept me updated throughout the whole process.

At the completion stage, they were absolutely amazing. They went above and beyond to ensure everything ran smoothly, keeping all parties aligned and resolving last-minute issues quickly and efficiently. Their proactive approach and dedication at this crucial stage made a real difference and took a huge amount of stress off my shoulders.

Thanks Fred and team. I would highly recommend to anyone wanting to sell their home.

19 March 2026
Unprompted review
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Reply from Carter Jonas

Hi Clare, thank you for your review. We are delighted to hear that our team in Marlborough went above and beyond to help you with the sale of your property. Please do not hesitate to get in touch if there's anything else we can do for you.

Rated 5 out of 5 stars

Stress free move to new rental

We're just moving in to new rental, Eleanor Penney has managed the move very efficiently (very short notice meet on the weekend to view) and in a friendly and professional way, very happy with Carter Jonas for this.

13 March 2026
Unprompted review
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Reply from Carter Jonas

Hi Mark, thank you for your review. It's great to hear that you are so happy with the service provided to you by Eleanor. Please do let us know if there's anything else that we can do for you.

Rated 1 out of 5 stars

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

26 February 2026
Unprompted review
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Reply from Carter Jonas

Hi Claire, we are sorry to read your review and we appreciate your feedback. We always welcome tenants to escalate any disputes on deposit deducations to the Tenancy Deposit Scheme for an impartial review to ensure a fair, independent decision for both parties.

If you would like to discuss your concerns in more detail, please feel free to contact us at feedback@carterjonas.co.uk and a member of our team will be happy to look into this further with you. Thank you.

Rated 5 out of 5 stars

Carter Jonas Newbury recently sold my…

Carter Jonas Newbury recently sold my flat, having rented it out with them for the past 6 years. Both their lettings and sales teams have been great to work with and I have been very pleased the service provided.

27 February 2026
Unprompted review
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Reply from Carter Jonas

Hi Andrew, thank you for your review. We are so pleased to hear that you have received such a great service from both our Lettings team and Sales team. Please do let us know if there's anything else that we can do for you.

Rated 1 out of 5 stars

Dreadful communication with expensive consequences

I've just had a terrible experience with a Surveyor from Carter Jonas. I asked for a survey for a building purchase. The surveyor said he would do a "Schedule of Condition" This came with no explanation that this was different to a building survey ( I am a layman and not a buildings expert!). When I questioned that the report didn't look like a building survey he accepted that this instruction had come from an internal email and not me. He then returned to do the actual survey and said "it will cost a bit more" and then charged me in full for both! When I questioned it, he then informed me that it was my fault because I wasn't there when he did the initial inspection. No acceptance that he or Carter Jonas was in the wrong despite acknowledging that the error had come from an internal email. I'm now out of pocket to the tune of £1500. Terrible service.

3 March 2026
Unprompted review
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Reply from Carter Jonas

Hello, we are sorry to read your review. We would like to hear more about your experience, please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this with you. Thank you.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Working with Carter Jonas on the sale of our home was a genuinely positive experience. Ed was exceptional from start to finish — always available to take a call, answer questions, and provide reassurance whenever needed.

Selling a home can be stressful, and I was naturally a little anxious at times, but Ed’s calm, patient and supportive approach made all the difference. He kept us well informed throughout and was consistently professional and proactive.

What really stood out was the support he offered not only with our sale, but also with our onward purchase (through another agent). That extra level of care did not go unnoticed.

We’re incredibly grateful for everything he did and wouldn’t hesitate to recommend Carter Jonas to others. In fact, I was genuinely sad to say goodbye at the end of the process — which probably says it all.

24 February 2026
Unprompted review
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Reply from Carter Jonas

Hi Laura, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Ed. Please do not hesitate to contact us if you need anything else in the future.

Rated 5 out of 5 stars

Izzie made the experience seamless from…

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

28 November 2025
Unprompted review
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Reply from Carter Jonas

Hi Soni, thank you for your review. It's great to hear that you had such a positive experience with Izzie. Please do let us know if there's anything else that we can help you with.

Rated 5 out of 5 stars

Quiet and assured professionalism

Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.

15 December 2025
Unprompted review
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Reply from Carter Jonas

Hi Stephen, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Julia. Please do not hesitate to contact us if there's anything else that we can do for you.

Rated 1 out of 5 stars

Absolutely unprofessional

Absolutely unprofessional. They Ignore your emails. Communication is terrible.
Just some suited up Guinea pigs, especially that Stephen Richard’s.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

9 February 2026
Unprompted review
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Reply from Carter Jonas

Hi Archie, thank you for your review. We are so pleased to hear that you received such a great service from James. Please do not hesitate to contact us if there's anything else that we can help you with.

Rated 5 out of 5 stars

A good letting experience

The team at Cambridge have managed our property for over 10 years.
In this time their friendly and professional approach has given us peace of mind whilst living abroad.
From finding good tenants to supplying all the mandatory checks and inspections we have always been impressed with their friendly and informative approach.

8 February 2026
Unprompted review
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Reply from Carter Jonas

Hello, thank you for your review. We are delighted to hear that you have received such a friendly and professional service from our team throughout the last decade! Please do not hesitate to get in touch if you need anything at all.

Rated 5 out of 5 stars

Brilliant from start to finish of the…

Brilliant from start to finish of the rental process. Always quick to answer and reply to emails.

1 January 2026
Unprompted review
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Reply from Carter Jonas

Hi Emma, thank you for your rveiew. It's great to hear that you received such a communicative service throughout your time with us. Please do let us know if there's anything else that we can help you with.

Rated 5 out of 5 stars

A positive comment from purchasers

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the executors. I felt she always had her clients interests at heart and fought hard for them. She also was helpful in terms of facilitation and her team's time to make things happen and arrange visitors doing inspections for us. A consummate and fair professional who had a good back up team. I would consider using her to sell a house for me.

3 January 2026
Unprompted review
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Reply from Carter Jonas

Hello, thank you for your review. We are pleased to hear that you are so happy with the professional service provided to you by Julia. Please do not hesitate to contact us if you need anything else at all.

Rated 5 out of 5 stars

Carter Jonas estate agents

James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings.
He is a credit to Carter Jonas and I would not hesitate to recommend his assistance to anyone else.

2 February 2026
Unprompted review
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Reply from Carter Jonas

Hi Anthony, thank you for your review. We are pleased to hear that you had such a positive experience with Carter Jonas. Please do not hesitate to contact us if there's anything else we can do for you.

Rated 1 out of 5 stars

Lost 1 month rent without our approval

I used the agent for renting my house.
I lost 1 month of rent with lack of communication.
Expecting contract to start beginning of April but started beginning of may without our approval.
no communication between 18 march and 11 April !
Felt not valuable as a client at all.

18 March 2025
Unprompted review
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Reply from Carter Jonas

Hello, we are sorry to read your review. We would like to hear more about your experience, please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this with you. Thank you.

Rated 5 out of 5 stars

My experience with Cater Jonas was really good

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

1 January 2026
Unprompted review
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Reply from Carter Jonas

Hello, thank you for your review. We are delighted to hear that you received such an exceptional service from Andrew and the team in Newbury. Please do let us know if there's anything else that we can do for you.

Rated 5 out of 5 stars

If you want impeccable service come to Carter Jonas!

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he stood to gain a small commission, he treated me as a valuable and important client. I couldn't recommend Rupert and Carter Jonas more highlyl

20 January 2026
Unprompted review
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Reply from Carter Jonas

Hi Alix, thank you for your review. It's great to hear that you received such a brilliant service from Rupert. Please do not hesitate to contact us if you need anything else at all.

Rated 5 out of 5 stars

Extremely happy with CJ

Extremely happy with CJ, especially Andrew, who really looked out for me during the whole process.
Buying and selling can be quite stressful but having a great agent helps tremendously.

8 January 2026
Unprompted review
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Reply from Carter Jonas

Hello, thank you for your review. We are delighted to hear that you had such a positive experience with us, owing to Andy's supportive service. Please do not hesitate to get in touch if there's anything else that we can do for you.

Rated 5 out of 5 stars

Newbury Branch - Andrew

The whole journey has been a pleasure. Andrew has taken control of everything with such professionalism, which has reflected in a sale over the guide price.

17 December 2025
Unprompted review
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Reply from Carter Jonas

Hi Kirsty, thank you for your review. We are so pleased to hear that you have received such a professional service from Andrew. Please do not hesitate to get in touch if you need anything else at all.

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