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Rated 3 out of 5 stars

There is nothing more frustrating than a company that packages their linens like it was nuclear ingredients! Nine tiny little plastic tabs that attach everything together, and you almost have to cut t... See more

Company replied

Rated 5 out of 5 stars

Finelinens.com has high quality linens at affordable prices. Their customer support is superb - knowledgeable, friendly and responsive. They also have a rewards program which will allow you to save mo... See more

Rated 1 out of 5 stars

I alerted them to a pricing error that was posted on Google and linked to their site. The person immediately challenges the validity of my claim (even though I included a screen shot) and then said it... See more

Company replied

Rated 1 out of 5 stars

Ordered an alternative down mattress pad. Upon arriving it was not as plush as advertised for the price and also contained a material I am allergic to. I did not place item on bed or even fully remove... See more

Company replied

Company details

  1. Bedroom furniture shop
  2. Home Furniture Shop

Information provided by various external sources

Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.


Contact info

3.2

Average

TrustScore 3 out of 5

726 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The Sferra products sold at Fine Linens are my favorites!

The products sold at Fine Linens are first rate and lovely. I like the basic white linen. I have three sizes of white linen tablecloths I have used since 2009. This order, I needed to order more napkins. Sferra is a fabulous brand of linen. I'm very happy with it.

16 May 2017
Unprompted review
Rated 5 out of 5 stars

Fine Linens has become my only source …simply the BEST!

Fine Linens has become my only source for linens. As an interior designer for 45 years I can easily tell you that their service and selection is the best that I have encountered! I'm always finding myself in the throws of a last minute emergency and they ALWAYS step up to the plate and bail me out!!

Sincerely,
Scott Carter

6 May 2017
Unprompted review
Rated 5 out of 5 stars

I love the Matouk Chatham blanket-but …

I love the Matouk Chatham blanket-but the color (beige) is Not what I ordered. I ordered it in Ivory but unfortunately the receipent is terminally ill and I did not want to risk waiting for another one to arrive. Other than that it is a wonderful , soft product.

5 May 2017
Unprompted review
Rated 5 out of 5 stars

The first time I did business with Fine …

The first time I did business with Fine Linens was two months ago when I ordered the complete set of linen samples for Sferra-I was thrilled because I didn't know anyone sold those-they were such a help in choosing colors-then I ordered some napkins-in both cases my order came quickly, was very nicely packed and the transactions couldn't have been more pleasant and well executed. They will definitely be a company I order from again and again-also, they are always interested in the happinesss of their customers

4 May 2017
Unprompted review
Rated 5 out of 5 stars

Easy to find just what I need!

I've ordered things from Fine Linens a number of times. I've been delighted with all of my purchases with the exception of one. Fine Linens made it easy to return that one piece that was just the wrong color. I'll continue to use this company for high end linens.

27 April 2017
Unprompted review
Rated 5 out of 5 stars

Happy Customer

The blanket I ordered was exactly as described and pictured. It arrived quickly after I placed my order. Very smooth process. I'm happy with my purchase

25 April 2017
Unprompted review
Rated 5 out of 5 stars

Exquisite products and service

I ordered a Sferra coverlet, shams and decorative pillow that are exquisite. Fine Linens shipped as soon as the order was made so I am enjoying them now. This business stands by its products and offers the best. Customer service is impeccable!

15 April 2017
Unprompted review
Rated 4 out of 5 stars

Quick shipping

The return process took a while. They responded quickly when I reached out to them that I had not been credited.

14 April 2017
Unprompted review

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