There is nothing more frustrating than a company that packages their linens like it was nuclear ingredients! Nine tiny little plastic tabs that attach everything together, and you almost have to cut t... See more
Company replied
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See what reviewers are saying
Finelinens.com has high quality linens at affordable prices. Their customer support is superb - knowledgeable, friendly and responsive. They also have a rewards program which will allow you to save mo... See more
I alerted them to a pricing error that was posted on Google and linked to their site. The person immediately challenges the validity of my claim (even though I included a screen shot) and then said it... See more
Company replied
Ordered an alternative down mattress pad. Upon arriving it was not as plush as advertised for the price and also contained a material I am allergic to. I did not place item on bed or even fully remove... See more
Company replied
Company details
Information provided by various external sources
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Contact info
1193 Lexington Ave, 10028, New York, NY
- 212-737-2123
- sales@finelinens.com
- finelinens.com
3.2
Average
726 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful merchandise and prompt …
Wonderful merchandise and prompt delivery
11 April 2017
Unprompted review
Very Pleased with Fine Linens
Ordered linens online, and had a very good experience.
7 April 2017
Unprompted review
King bedspread
Just ordered a king bedspread and am delighted with it. This is my only experience with Fine Linens.
7 April 2017
Unprompted review
Absolutely the very best company to purchase fine linens!!!
This is absolutely the very best I have found to purchase fine linens and related items. I have been purchasing for over 5 years. They carry the very best brands, always notify me via online when there is a sale and after researching, they are best in competitive pricing. Moreover, there customer service is exceptional, has always followed through on orders and a follow-up after purchase. They make it feel personal. I wouldn't use anyone else....
6 April 2017
Unprompted review
supper helpful!
5 April 2017
Unprompted review
Excellent service
5 April 2017
Unprompted review
I love Fine Linens!
I love Fine Linens!! The prices are really reasonable for such high quality products. Free shipping is a bonus. Customer service was very responsive and I was able to get swatches for multiple products which helped me make my decision. I am super happy with my choices and will continue to shop with Fine Linens for a long time!
5 April 2017
Unprompted review
First Rate!
I have been a loyal customer of finelinens.com for years. The customer service and product quality are excellent.
5 April 2017
Unprompted review
I received my linens shortly after I …
I received my linens shortly after I ordered them and they are gorgeous!
5 April 2017
Unprompted review
Beautiful guest towels
The linen guest towel I purchased for my powder room are beautiful. Great service and great products!
4 April 2017
Unprompted review
Fantastic website
Fantastic website with true color photography. Wide range of items in each category of products. Great customer service and fast shipping.
3 April 2017
Unprompted review
Great quality and very personable …
Great quality and very personable experience. I needed to order something that I could not locate and Robert was very helpful, polite, and prompt.
31 March 2017
Unprompted review
Outstanding Linen Store!
Fine linens has the very best customer service! They assist in every way possible to help you make the right choice in colors, linen fabrics, etc. I have ordered from them 3 times and it is always a great experience.
Amazing service, great linens and fair prices. An A+ in my book!
22 March 2017
Unprompted review
Excellent.
My experience was through email and telephone communication. I found the staff, helpful, friendly and reliable.
I would happily recommend this company to others.
22 March 2017
Unprompted review
Poor Description
We purchased a combination of towels and bath mats, from the same manufacturer, same color name and they were not even close in matching.
They did process our return promptly.
22 March 2017
Unprompted review
Reply from Fine Linens
Hi
Thank you for your review. I am very sorry you were disapointed in the color of the towels. Unfortunately that sometimes does happen within certain brands with dialot issues. We have reached out to the manufacturer to let them know and they are working on it right now. I do see your order shipped out in 2 days and was returned and credited to you the day we received it. I hope our service was wonderful and you will use us again
Towels not at luxurious as last order...
This definatly was not as thick and soft as my other towels I have ordered in the past. I could buy 10 costco towels for the same price and they feel about the same. What happened? My past orders were amazing...
16 March 2017
Unprompted review
great quality, great price!
my sweet husband gave me a gift card to a very high end bedding store. we bought a duvet cover and sheet set, but we needed many accessories to go with the set. this store sold a beautiful decor pillow for $260.00. we paid $176.25 for the exact item at fine linens. i will be shopping at fine linens in the future. i love quality and good deals!
15 March 2017
Unprompted review
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