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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their uniqueness and trendy designs. Many people appreciate the fast and reliable delivery service, with orders arriving quickly and as described. The customer service team is frequently mentioned for being helpful, responsive, and understanding, making processes like returns seamless. However, some customers were dissatisfied with the quality of certain items, describing them as low quality or similar to fast fashion from other brands. A few people also experienced issues with slow shipping or receiving items that were not the correct size.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and fit. Many customers praise the great... See more

Quality

Consumers generally express satisfaction with product quality, highlighting items like clothing, heels, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super speedy and fast... See more

Order

Clients share positive opinions on their orders. Many customers report that their orders arrived quickly,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely loved my clothes I got from here!! I’ve been seeing them on Instagram for a while but didn’t order until just recently. I got the Lindsay wrap dress and got so many compliments on it. Shi... See more

Rated 5 out of 5 stars

Dear Finesse, My experience has been 5 star!! I placed an order then was contacted by one of your members about a size that went out of stock. Communication was clear and efficient with other opti... See more

Rated 5 out of 5 stars

Edit - the customer service team got back to me and sent a lovely email. Very helpful - thanks so much! I love the coat I ordered but it's the wrong size. The returns form online keeps bringing u... See more

Rated 5 out of 5 stars

Finesse is a very great brand. I don’t think I’ve ever came across a brand who’s actually active with their audience like they are. Replying to people individually, always doing giveaways, caring for... See more


Company details

  1. Clothing Shop
  2. Fashion designer

Written by the company

The first AI-led fashion house where you decide what we produce.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Low quality

Low quality, but good intentions.
The fit is a half measure larger. I didn't bother with returns.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

ngl was not sure if it is a legit…

ngl was not sure if it is a legit brand, but turns out it was and their clothing quality is really nice. some people were saying it is shein quality but i strongly disagree, these are much nicer.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend..

Ordered an outfit from finesse.us which came quickly. Unfortunately was a little too big so I emailed to ask for an exchange where I got a reply straight away saying it was no problem. The next day I received an email confirmation to say my exchange had been ordered. Very professional with immediate response.
The outfit quality was great too I can’t wait for the smaller size as I know it will look great on!

7 July 2023
Unprompted review
Rated 1 out of 5 stars

Stay away - horrible quality and no money back

Ordered a dress from Finesse.us - the quality was horrible and the fabric was cheap. Reached out to them asking to return my order and get a refund a few weeks ago now and no one’s ever gotten back to me so now I’m over £40 down. STAY AWAY!

25 June 2023
Unprompted review
Show reviews in all languages. (66 reviews)

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