Finisterre Reviews 1,128

Had an issue and Becky resolved it, great customer service team.

After having some sizing trouble and unsure if it was a fit issue or a material issue the customer service team at finisterre have been quick to respond, understanding and attentive, swift to resolve issues to get to me exactly what I need. I’ve been super impressed at the human and friendly approach.

Quick response to the issue, solved easily and efficiently.
Clear communication and friendly team.
Thanks.

Used both the online chat and called the store located in Bath. Online chat was fantastic helping track down a top I was after and giving me the details of were it was available. Called the store in Bath and the lady I spoke to was amazing really helpful and friendly a real credit to the brand and store and I will be definitely buying from this brand again .

I just want to say a huge thank you to Finisterre Customer Service for your response by return when my parcel went missing.
I wanted the jumper for a particular event and was so disappointed it had gone missing on delivery. Finisterre Customer Service responded immediately and the replacement item arrived in time for the event. Honestly, so grateful! Thank you so much!

I bought Nebulas, which is claimed to be their 1warmest insulated jacket, built for lasting adventures in the coldest temperatures". Unfortunately, I was very disappointed to find that it's not as warm as advertised. I was wearing this jacket in 0°C with a jumper and t-shirt underneath, and I still felt pretty cold – most winter coats should be able to handle this temperature.

Another thing they claim is that the jacket is breathable. Well, I was wearing it indoors for a few minutes, and it felt unbearable and made me very sweaty. Seems like this jacket only makes you warm when you don't need it.

I was surprised because this jacket has very good reviews on their website, but then I realised why. I wanted to review the jacket on their website, but there is no option for that. Apparently, you can only review items via link that will be sent to your email, but since I bought the jacket in a physical store, I didn't receive any link.

When contacting the customer support, they said no refunds after the item has been worn. But how could I possiblty test it without wearing it at least for one day?

This was out of stock online so I contacted customer services and they tracked one down for me in one of the stores, Dean in the Poole store got it posted out to me straight away. Lovely coat, looking forward to testing it out. Excellent customer service, thank you.

I have 27 years military service, a further 10 as lifeboat crew, I'm definitely an outdoor type of bloke. It's the best damn coat ever! Never had a better one. I swore by my buffalo coat but your coat killed it. Comfortable, light, great fit. The colour is lovely (orange). Worn it every day for 2 weeks, lovely and warm and in my opinion quite well waterproof. I've walked my Lab Rosie is all weather and never got wet underwear.
Also Becky and Jack in customer service are amazing. A true credit to your brand. Lifeboat crew discount is a very nice touch. Thank you.

During the afternoon of Tuesday I was returning and purchasing some clothing from the Finisterre shop in St Ives Cornwall. I paid in cash and counted out 200 pounds sterling in cash(new notes)and checked it again before I handed over the cash to the shop staff. I was chatting to my wife and looking around at some of the other stuff and the shop staff alerted me to the fact that I had given them £20.00 to much. Well done to them and a credit to the finisterre team. Also knowledgable about the products in the store.

I was initially really pleased with the jumper I received but noticed it has a small hole along a seam. I got into the team and they were very helpful and understanding and sent me out a replacement straight away. Love the style of the clothing and feels like it will last a lifetime.

Mora jumper is the best. The new merino wool mora sweater is very warm for it's weight because it is quite tightly knitted. Perfect layer and quality

Well, what can I say, had a fault with an item and from 1st response after emailing customer service to resolution, every touch point was exemplary.
Communication second to none, I first emailed on a Friday, return sorted and new item posted by Tuesday morning.
No arguments, no back and forth, just good old fashioned customer service!!
I've purchased many Finesterre items and just goes to show, their ethos stretches much further than their environmental credentials..its their mantra and will definitely continue to use and enjoy their products!! Special shout out to Ali who made the whole process easy!!

I've bought from Finisterre a few times, and everything always arrives well packaged. I ordered the Yarrel jeans from the sale. They arrived today in a right state. The packaging inside was a well-battered and the jeans didn't even have the labels attached. Very disappointing, more like something that arrives from vinted.

Quality is fine. However you try and speak to somebody. I returned one item over a month ago. They confirmed it back and stated they will refund. 1 month later I am still struggling to get my money back. They say it is busy! then they say they will flag it to management. I don't get a response so i chase again. I still do not get a refund and then they say they will check with royal mail ( even though they sent an email saying they have it back).
Useless customer service as you cannot get through on the phone either unless you want to buy something.

My wife and I have long been fans of Finisterre's products: she loves the long lasting quality, fit and warmth of their clothing, whilst I (too fat to squeeze into their men's clothing sizes) delight in their woollen socks for all-year-round wear. Buying a Lapwing Jacket for my wife online recently, I could not get a discount voucher (which Finisterre had sent me) to work. I messaged customer service, who quickly responded with a straightforward solution involving buying the jacket at full price and being refunded the discounted amount. I did so, and - at 8:40 pm (they're supposed to close at 5 pm!) - received an email from Jack at customer service to let me know that the refund had been made (I checked; it had). He also offered a glimmer of hope that they might before long be expanding the range of available sizes to accommodate fat slobs like me - although Jack was far too polite to put it that way; thanks, Jack! Joking aside; this encapsulates what we like about Finisterre. They go above and beyond run-of-the-mill outfitters in the quality of their products and their customer service.

Never have the size I want. Trying to buy a jacket, and they have 1 in my size, out of range of maybe 15 or so. How on earth do they expect to sell stuff if they never have anything in standard sizes? It's nearly always xs or XXL that's available. No use to anyone. Also their sales are rubbish, it's only ever the items that are in xs or XXL as well, so no use to 95% of the country.

The customer care team at Finisterre are fantastic. They quickly and happily replaced a faulty product and Sophie who helped me was super helpful and friendly throughout! Thanks team :)

Outstanding quality and even better customer service.

Finisterre’s clothing is brilliantly made. Durable, warm and clearly designed for real-world weather, not just looks. On top of that, their customer service has been genuinely excellent: responsive, helpful and a pleasure to deal with.

Rare to find a brand that delivers both great products and great service!! Highly recommended. Thanks guys.

Very helpful customer service.
Looking forward to receiving the jumper

Great customer service.
I ordered several pairs of socks as a gift for Christmas. There was a problem with the sizing that were sent. I sent an e mail explaining my issue.
The customer service received was superb. Very quick response. Issue resolved. I would highly recommend their products. I’ve never had any issues before but the customer service was amazing.