Finisterre Reviews 1,128

Awesome customer service from Ali and the team – I had a couple of queries about a product and they got back to me super quickly and sorted me out. Thanks! ☺️

Sustainability in action – incredible service!

I’ve been a fan of Finisterre for a while, but their commitment to their "Built to Last" promise is the real deal. After the lining on my 2023 Rainbird jacket started to peel, I reached out to their customer service team.
Sophie was absolutely brilliant—friendly, fast, and genuinely helpful. Instead of the jacket heading to a landfill, they arranged for it to be returned via Reskinned for recycling and sent me a beautiful Skybird replacement in Buckwheat.
It’s rare to find a brand that combines high-performance gear for an outdoors lifestyle with such authentic integrity. My brother-in-law has been their #1 advocate for years, and now I’m right there with him. Highly recommended!

Excellent customer service (from Milan) who supported me with personalised and detailed guidance regarding sizes and models. I was ordering from the other side of the world and so didn’t want to be dealing with returning items because they didn’t fit. Product is great - Long Jane wetsuit perfect for diving in tropical waters.

#1experien

Excellent ethical clothing company comprising of high quality gear.

Great support from the Customer Service Team when I needed to return and reorder an item I had purchased with a discount code. They dealt with my queries promptly and clearly explained how to proceed. Thanks!

Excellent service from Finisterre. After my waterproof jacket unfortunately perished inside after 2 years of use, I got in touch asking about their repair service. Whilst ideally I’d have liked the item repaired, they instead offered me a new replacement in my choice of colour. As a customer I felt valued - so top marks to Finisterre.

I have always rated Finisterre as a brand, and this experience reinforced why. I had an issue with sizing consistency on a Barents jumper, where two jumpers of the same model and size fitted noticeably differently. I raised it with customer services, provided photos, and the team dealt with it promptly, professionally, and without fuss.

They acknowledged the issue, arranged a free return using a simple Royal Mail QR code, and immediately organised a replacement in the correct size. Communication was clear throughout, and the tone was genuinely customer-focused rather than defensive.

Issues can happen with any clothing brand, but how they are handled matters. Finisterre handled this properly, quickly, and fairly. It is exactly the sort of service that builds long-term trust, and I will happily continue buying from them.

One of the reasons I bought the long waking coat was to take the dogs out in wet weather. Just been out in heavy rain the coat has poor breathable qualities under garments wet after only a few miles.

First visit to this store in Ashley Cross in Poole and very impressed . Amazing space , in an old school conversion .Helpful, knowledgeable staff and quality products . Really hope they do well here . We’ll definitely be back, thank you !

My zip puller broke on my raincoat and I contacted customer service. They quickly offered me three options, one of which was a free repair.

I popped into the London store on Neal St and the the most wonderful Ruth fixed it there an then. It took less than 5 minutes.

I'm so grateful for the rapid and simple way Finisterre has handled this. Amazing service.

Great service. They sorted out an issue without fuss. I was able to contact them by email, and got a label replacement sent in the post free of charge. The couldn't have bee more helpful.

I purchased a waterproof jacket a couple of years ago from the Exeter branch. It was on offer, so from 150 pounds, it costed 75.

Prior to that, i had a North Face which had served me well for four years and was using it every day.

The Finisterre jacket lasted two years only. One of the buttons came off and yesterday, when trying to pull the band, on the bottom of the jacket, it just got torn hahaha.

Unbelievably low quality jacket. I am looking for a new one, but will definitely not be Finisterre.

Customer service was very good and helpful.

👋 Hi, had an issue with my order and the customer service team went above and beyond to correct my problem
Can wait to receive my order now
But, for sure I can not fault the customer service team. One happy shopper
It’s a BIG 5 stars from me

Placed an order and after more than a week it wasn't dispatched. Emailed to ask for an update and was told it was out of stock and "sorry about that". Another week later and still no refund so I'm having to chase them up again.

Edit: I did receive a full refund before the ten days. Not sure whether the message I’d received was a mistake?
However, the sizing was off and the jumper was somewhat disappointing, for the price.
The customer service on the phone before I returned the jumper was good and helpful.

Original review: I bought a jumper online using their sizing guide. It came up far too big and I returned it. Several days later I received notification that my return had been accepted and that it would take up to TEN BUSINESS DAYS to receive a refund - that might not be as much as the price I paid. I have no idea why it takes this long and would be reluctant to buy online from Finisterre again because of this. The jumper itself wasn’t great :(. Very scratchy and not worth £120, sadly.

Customer services listened to my concerns and, despite having worn the jacket a few times, accepted that there was a fault with the zip so effectively refunded me and enabled me to pay the difference to purchase a new more expensive waterproof jacket. My only concern is that I hope they identify the fault when reselling it through Reskinned, for which I also received a discount. :-)

Finisterre’s customer service is excellent, quickly resolved and well handled!