Exceptional customer service from Tallulah, who went above and beyond sorting out Easter gifts for my sons after getting them Noel Gallagher Chiltern sunglasses for Christmas. Could not recommend enou... See more
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My husband ordered 2 pairs of sunglasses. They arrived quickly by DHL but one pair were the wrong design. On calling Finlay to explain the error they immediately despatched the correct pair and we rec... See more
Wide selection of styles with cool, affordable ones, too - better than ones I get at a high end optician in the US. The glasses arrived in only 11 days here in the US. Aggie's advice on frames was s... See more
Company replied
Shocking company with appalling customer service Sent me an offer to claim 25 per cent off any purchase Bought a case to go with a previous purchase of their sunglasses ( not that great either... See more
Company details
Written by the company
FINLAY is an independent British eyewear brand founded by four friends in 2012. Based in London's iconic Soho neighbourhood, we have grown into a close collective of eyewear enthusiasts. From our framemakers in Italy through to our store teams in the UK, we share the same passion for eyewear and eyecare. Sunglasses and spectacles as individual as you.
Contact info
61 Broadwick Street, Soho, W1F 9QT, London, United Kingdom
- 02034754890
- care@finlayandco.com
- finlayandco.com
Hasn’t replied to negative reviews
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Just bought Carnaby in Natural
Needed a new pair of sunnies. Thought I'd try wood, a little different, eco friendly and they float. Looked around and decided to go for a pair from Finlay and co.
Glad I did. Nice website, easy to order, fast service and great sunglasses. They were a little more expensive than some other sites but the quality is clearly worth it. Would reccoemnd
Great all-round experience!
Finlay & Co offer a wide range of bespoke wooden sunglasses: this made finding my ideal summer eyewear very easy. The wooden frames are extremely comfortable to wear: I would recommend buying a pair. Their unique and well finished design made others take notice and ask where the glasses were from.
The team at Finlay & Co are second to none: their excellent customer service and experienced makes them a pleasure to deal with. They are more than happy to answer any questions that their customers may have - making you feel like more than just another number.
Amazing product, amazing staff!
Finlay and co, produce a great pair of sun glasses and provide a great service. Keep up the amazing work, guys.
Top quality products and amazing customer service
I have ordered a number of the handmade wooden sunglasses which always arrive quickly and look great. I've had mine for over a year now and they look even better with age. The customer service is always great throughout the order process. I had a few questions which they responded to quickly and helpfully.
I highly recommend Finlay & Co.
Fab experience and quality product
Ordered the Ledbury in Walnut. Arrived right away and are fantastic sunglasses. Would recommend.
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