FINN Reviews 6,071

Usually, I don't make reviews because I'm always busy with work, I only find the time if something was extremely upsetting, or extremely good, unfortunately this one is about the first scenario, they are not entirely bad but the way they operate makes you question if their business is really leasing cars jajaja.. because their delivery time is usually late, their customer service is poor and on top of that when you are about to renew your lease instead of giving you got options the give you the worst options possible as if they would want you not to continue leasing this was my summary for people that dont have time to read a long review but if you do here is the whole experience:

First delivery.- i read many complains about them usually delivery the car late or switching the car kind of last minute, and i have to say in my experience is true, my delivery was push back 2 weeks and half, so be aware of that if it's going to be your first lease with them

During the lease.- during the lease two negative things happened and they were both money related, first one I was promised compensations for the late delivery, they didnt do it so I had to call and they applied the money and second I had to update card on file twice, BOTH times they said they did and both times they charged the old card

renewing.- despite those issues since they compensate me for it, I thought what the heck it does what i need so if they give a good deal I'll renew it, so 4 MONTHS prior to the lease ended I called and asked about renewing options explaining i was hoping not to swtich models for the car and i wanted a 12 months lease instead of 6 they said no worries you dont have to do it now just called 2 months prior and i said ok, two months later....

I called to see my renewal options, they kept telling someone from sells was going to reach 2 weeks went by and nothing jajaja... so I called again (third attempt) and finally someone offered me options, so i told her look if you guys have like a loyalty program I could consider it depending on my options i could even get another lease for my wife and get 2 LEASES FOR 1 YEAR!!! you would think a company aiming to guarantee long term business would give you options for this well NOUP! jajajaja.... she said: oh we dont have anything for recurrent customers we are working on something at the moment, so i said ok can i at least get same car model and same price ( and i explained i didnt even use the full amount of miles i was given only like half) and she said oh no sorry we dont have that same model but i can offer a downgrade (AND FOR MORE MONEY JAJAJA)

I have a cherokee L paying $819 a month, they are offering to renew for a cherokee standard for $890 2023 for the 2024 period and the best part WITH PLATES FROM ANOTHER STATE jajajaja... so i apperantly no more FINN for me, to be the concept kind of worked for my lifestyle but I guess we would never know why they try not to keep their customer, well friends now you know what are you running into if you decide to get a subscription with them

I really wanted to love my Finn Auto experience. However, it was riddled with issues, miscommunications, hidden fees, and problems. Generally, Finn Customer Service was fairly responsive in helping to take care of these issues, which I really appreciated. But now that my lease term has ended, I've been trying for 3 weeks to get in touch with someone regarding my final invoice, and they are completely ignoring me. As if now that they have my money, they are no longer interested in providing customer service. I will never rent another car from them, and have been telling others I know not to do so either. Customer service is KEY in any industry, and unfortunately Finn has completely failed me.

The thing I love most about Finn is they delivered my car to my door . I make one monthly payment and that covers everything . Can’t believe it’s been almost a year . I get my next vehicle next month and I’m stoked 🫶🏾 Finn you have my heart . Lol

It was the best choice I made.

Great option for leasing a car. Quality vehicles! The inclusion of insurance is an added bonus.

I highly advise anyone that has issues with Finn to file a free complaint with your state Attorney General on there website. They will get your issue resolved for you with Finn for free. My gut felling says Finn will be out of business very shortly with all the issues they have. Finn is impossible to get a hold of on the phone and messaging through there site if you have any issue. They didn't answer there phone for almost 2 weeks because someone was on vacation. If you finally do get a hold of someone. They never follow up or fix the issue. I had to call for 6 weeks (20 + phone calls) and was advised 4 different times I would receive a discount coupon for a renewal by email and there would be no credit check with a renewal (they are trying to capture and sell data). There terms and conditions on capture data is alarming since they are a foreign company (read them!) I had to file a complaint with the attorney general in my state and New York. Here's my email for assistance classactionbill @ gmail

FINN auto is a complete joke . When I got the car I initially had 5100 miles on the contract . I realized I was going to go over my mileage so I contacted them to ask if they could update the mileage they told me no because were under a contract . That’s a total LIE they’re just greedy people . Secondly myself and my attorney looked over my contract and NO where does it say you’ll be charged $300 for every 1000 miles you go over not to mention I went over 7000 miles . I paid $656 for this car every month on time . They claim they give you “free “maintenance NO they don’t I had to pay for both back tires to get fixed . This company is a complete rip off and we’re in the midst of suing them . You couldn’t update my mileage yet you insert a clause after the contract was already signed and I had the car . They can attempt to charge my card all they want they’re blocked as a merchant from my account . Im not in the mood for FINNs tired response either . I paid almost $4000 for a car and I have NOTHING to show for it . I suggest if you want to lease a car DONT do it with them they will try to charge you for everything even breathing in the car . Oh and I forgot the best part they charge you to pick up the car $200 or you have to return it two hours away from your home lol this was a nightmare and a joke . Like I said though never again .

Finn has been great. Easy to use service and great pricing.

Please save yourself the stress and pain. Finn is quite simply not equipped to run this business. In the rare chance you are able to get someone on the phone, people are nice, but have no actual expertise or tools to help. It is a systems issue; they simply do not know the answers, and end up inadvertently lying to you. This experience has left me angry, frustrated, and mentally exhausted.

The first issue:

The “new” car was delivered with a broken windshield, and was driven by someone who had no idea what Finn was. I did not want to sign for a broken car, and so I spent an hour and a half being pinged back and forth on the phone by Finn. In the meantime, the 3rd party driver is pissed off, so he is pestering me. I even have to talk to his boss, who,I have to say, was more helpful than Finn. At the end of it, I was finally told they’d fix it by sending yet another company to my house.

Let me describe their idea of a ‘fix’. After I signed for the car, I spent at least 4 hours on the phone between Finn and different 3rd party phone lines, because Finn does not deal with anything themselves. Then, whenever I got to the 3rd party, such as the insurance company, it would turn out that they had no idea why I was forwarded there. And of course, when I was forwarded back to Finn, I’d get put on hold, and dropped. It was literally 4 hours on the phone.

Once I finally scheduled (by myself, because remember, Finn doesn’t know how), I got a time that was 3 weeks out. The day before my scheduled time, they called me and got my car’s information, because apparently Finn did not give it to them. They then told me they had to cancel my appointment, because my car could not be fixed at my home, and I would have to make another appointment to drive 1h away and sit for 3h to get it fixed. I would also have to wait another week.

This is literally a breach of contract, as they promise you a “new” car.

The second issue:

They do not tell you until the day before the car is delivered – long after you’ve paid – that there are logistical tasks with registration that you have to do yourself. For my example, I have to take the car to register for inspections. Customer service, very politely, told me that I could drive to any mechanic to get the sticker. So after I visited 2 of them, and called another 5 of them, I learned that Finn again had no idea what they were talking about. Turns out, contrary to what I was told, I had to go to specialized DMVs. I ended up having to drive an hour away, and sit at a DMV to actually get the registration done.

Third issue:

I almost didn’t write this review, because it’s been so painful to even recall this experience, but I’m in the midst of it again. Prior to subscribing, I was planning to do a 12-month lease, but I really only needed the car for 9 months. The representative I spoke to told me to just get a 6-month lease (that’s more expensive monthly!), and just send an email a couple months into the subscription to ask for an extension. He said he had never seen one denied.

So that’s exactly what I do. I recently sent my email, and I waited 5 days with no answer. So I sent a follow-up email, and I finally received a reply: you’re being forwarded to another department (on email, seriously!). I waited another 3 days, sent another follow-up email, and received a reply telling me that someone will start looking at my case. I waited another 2 days, another follow-up email, and the answer is that my subscription can’t be extended. There are options, though, they say, but of course they didn’t tell me them. So I ask for those options in my reply. It’s now been another 7 days, and 3 more follow-up emails, and I’m still waiting for a response.

Please stay away from this business. They do not deserve your money because their systems are poor and their staff is uneducated. To Finn, I’ve tried to resolve this with customer service, and I have the receipts that you can look through. I am resorting to posting reviews now to communicate because my emails and phone calls are not effective.

It's not that simple they will add multiple charge by the end of the lease, and instead of sending you a bill and give you a time fram to pay it, they will charge your credit card unexpected and create a mass in your Financials.

Ordered car in Juni 22, received on mid September 22. 3 months delay. Car was exactly what I ordered and in the beginning Finn had good customer service it was easy to reach and they were reacting quite fast. That's why the two stars. It came to car delivery date, and because of me being stranded in Greece under difficult circumstances due to storm Daniel I had to give them a short notice to postpone the car return. For which i was partially charged. Not only they partially charged me for a car pick up service that I was never provided (fair enough not everyone needs to show compassion to someone's country being destroyed by storms) but also they were impossible to contact (15min waiting time and no answer) and set a new date. They finally came back to me with a date that's 2 weeks later.
Please don't use Finn if anything goes wrong they won't have your back!!

Im actually pleased with Finn, Ive had it about 6 months now. Customer Service was very easy to deal with. I dealt with the world famous Conor 🙂 He definitely went above and beyond to help me get the vehicle that I wanted and to answer all the questions I have.

Delivery was a breeze. Got a text when they left the port and a text when they arrived at my doorstep. It just dont get any easier than that.

Even the oil changes are included. It was only a little hassle for my wife at Jiffy Lube because you have to have the Fleet Name they use and the vehicle number (license plate). When she called up, she got the information, so now it will be much smoother the next time around.

I will definitely use Finn again after my subscription is up. They now added Audi’s to the lineup. Hopefully BMW will be next.

Exceptional service, great prices!!

Well, this is my second car and my second year with FINN. They deliver what is promised without a catch. Customer service is terrific, and they genuinely listen to you when you contact them. As long they have my favorite car, Tesla, we will be partners on this journey.

The people that work for this company are amazing. The attention to detail was incredible when I was getting my vehicle. I have a 1 year subscription and any questions or concerns were answered in a very timely manner. I never had to or have to wait for response for anything. Truly a professional company that treats their customers with loyalty and respect. That's been my experience with Finn from day one.

Signing up to get the car was easy and the car was delivered as described and on time. The first issue came when I got an email from them asking me to take the car for a check-up. When I went the place they told me to go to the man there said that the papers for the car said that it only needs a check up in November which was 6 months away. About a month later the car indicated that it needed a service so I emailed them asking for instructions on where to go. At this point they asked me to schedule a service with a company that is 3.5 hours drive away, this is clearly not acceptable so I replied to them asking for something closer, 2 weeks and 3 emails later and no response, it seems that once you have signed a contract with them they really could not care any less. Very frustrating working with these people, if I knew this when I signed up, I would've gone elsewhere.

After this review was posted, they finally sorted everything out. Still frustrating that it takes reviewing them here to get anything done

Good company and perfect service.

UPDATE ON BELOW: We successfully filed a complaint with the NY State consumer affairs division, who forwarded our complaint to the Dept of Financial Services, who forwarded it Liberty Mutual, the car insurance provider contracted by FINN. Two weeks later, we were refunded the entire amount that FINN had fraudulently charged us. Moral of the story: Don't wait to report to the state.
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Note that all the positive reviews are from subscribers who have yet to return their vehicle at the end of their term. While our Chevy Trailblazer worked fine, FINN has been slimier than a used car salesman in a bog. Upon return July 12, 2023, they charged us a significant fee for repair of a dent to the "left apron," which Google tells me is a metal frame under the hood that is welded to the body of the car. This happens to be the same part of the car that was heavily vandalized (NYC street parking) a few months into our subscription in May-- someone took a sharp, heavy object to the hood and gashed a hole in it that ruined the hood, punctured materials under the hood and damaged the front fender. We'd called that incident in, taken it in to the Queens repair shop we were required to take it to (FINN's choice, not ours), paid FINN the full $1,000 deductible for repairs, and presumed the job was done. But it wasn't done. FINN is now charging us again for damage in the same area of the car, without providing photo or further description. The exterior of the car was pristine when we returned it. As was every other element of the car that we could see. It seems to us we are paying extra for damage that FINN's designated body shop neglected to address. Despite repeated phone calls to FINN and Fleet, the insurer (again, FINN's choice, not ours), we are on the hook for several hundred dollars in repairs. We are getting the runaround from FINN. We are getting the runaround from Fleet. I should have anticipated this when FINN delivered the car without mentioning that it hadn't been inspected, landing me a ticket within 24 hours of my possession of the car, and acting like they were going above and beyond to credit my account the cost of the ticket and the inspection. Slimy slimy.

Update: FINN's response below is false. FINN and Fleet have yet to demonstrate how the damages described in the final invoice differ from the damages cited in the previous claim, for which I already paid the $1000 deductible. They have shared neither the final inspection report nor the claims, nor the photographs that accompanied these documents. It's a racket that leaves the customer holding the bill with no documentation to support the charges.
As for the message about the NY state inspection, that was sent at 10:13 pm on January 13th, some twelve hours AFTER the car was delivered and some six hours AFTER I received a ticket (at 3:42 pm on January 13th). This is the only reason FINN reimbursed me for the ticket. FINN's continued dishonesty here in a public forum should not inspire confidence among potential customers.

Buyer beware. You're much better off leasing or buying with a company that has a long-established record in the United States.

I recently had an unpleasant experience with this car subscription company so I want to share my experience to help others make informed decisions before considering Finn.

Initially, I was pleased when I selected a car and booked it, as during the booking process the website clearly stated that no deposit was necessary. This information was reiterated in the confirmation email. I would never consider booking a car if I had to pay a deposit.

However, my optimism quickly faded when, a week later, I was unexpectedly asked to pay a deposit equivalent to three months of car rental fees.
Feeling misled and frustrated by the sudden change in requirements, I chose not to proceed with the deposit payment and I told the company I was not prepared to take the car under new terms. It was disappointing to encounter a contradiction between what was promised during the booking process and the actual demands made afterwards. To my surprise, instead of acknowledging their mistake and addressing the issue, the company decided to charge me for their perceived "lost time" by demanding a full month's rental fee.

I believe it is crucial for companies to be transparent and honour the commitments they make to customers. In this case, Finn failed to meet these expectations, and their actions, and deceptive tactics and manipulative methods of extracting money, left me feeling thoroughly cheated and taken advantage of.

I also want to mention how they are really, really bad at replying to emails. I often had to wait for weeks to get a response, and in many cases, my emails went unanswered. This lack of communication is unacceptable and reflects poor customer service.

Given my experience, I feel compelled to caution others about engaging with Finn unless they are prepared for the possibility of paying a deposit or any other hidden fees/charges, and wait weeks (or sometimes never) to get a reply. It is rather disappointing to encounter a lack of transparency, negligence and deceptive tactics.

added on 24.07.2023

"I decided to amend my rating from 1 star to 3 stars due to Finn's positive response to my complaints. They reviewed my case and decided to cancel the charge as a 'gesture of good will'."