Finstro Reviews 367

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Constant problems with platform Very slow 3-5 days late paying suppliers Reps always have to email the head office for answers but takes days to get reply Facility is very deceiving in its adv... See more

Rated 1 out of 5 stars

DO NOT TRUST YOUR AVAILABLE DRAWDOWN BALANCE. They don't own up to posting mistakes. Massive amounts like $14,800 payment that went missing and I had to do the work myself to prove it to them and th... See more

Company replied

Rated 1 out of 5 stars

This company are without a doubt one of the worst I have encountered. I would give minus stars if I could. This company has been one of the most stressful and frustrating financial experienc... See more

Rated 2 out of 5 stars

Make some improvements and we will be a long term customer Things went wrong in setting up the facility and with the high level of interaction with the account manager should have been picked up and... See more

Company details

  1. Non-bank financial service
  2. Financial advisor

About Finstro

Written by the company

Take back control of your customers, their payments and your plans for growth.

Instant approval for Trade Facilities that can pay your invoices, fund slow paying debtors and access cash to help grow your business.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

367 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Concept good in practice a disaster(for me)

Make some improvements and we will be a long term customer Things went wrong in setting up the facility and with the high level of interaction with the account manager should have been picked up and prevented. I think the system is great but the usability of the site is not good. It has made too much work to try to sort it out. I do however think the interactions with the account manger were exceptional. With some improvements and we will be a long term customer.

12 December 2018
Unprompted review
Rated 5 out of 5 stars

Very good service and backup staff…

Very good service and backup staff very attentive

12 December 2018
Unprompted review
Finstro logo

Reply from Finstro

Thanks for the compliment, Alan. The whole team work very hard to provide an excellent service to our clients.

Wishing you happy holidays and ongoing success in 2019!

- Finstro

Rated 5 out of 5 stars

The staff provide excellent…

The staff provide excellent informations and are helpful.

12 December 2018
Unprompted review
Finstro logo

Reply from Finstro

Thank you for the kind words, Mulugeta.

Wishing you happy holidays and ongoing success in 2019!

- Finstro

Rated 5 out of 5 stars

Finstro are sensational have helped me…

Finstro are sensational have helped me out of some tight spots over the past few months

12 December 2018
Unprompted review
Finstro logo

Reply from Finstro

Thanks Maree! We're here to help to support Australian businesses, and I am very glad that you have had that experience!

Wishing you happy holidays and ongoing success in 2019!

- Finstro

Rated 5 out of 5 stars

It's been excellent from the very…

It's been excellent from the very beginning. Oliver Lance has been fantastic in the way he has been servicing my needs and requirements. My personal situation hasn't been the best for quite a while and yet they have looked after me in such a kind manner and have been very understanding about my personal position. I have no trouble recommending them.

10 December 2018
Unprompted review
Finstro logo

Reply from Finstro

Thanks Alain!

From Oliver and team, we're wishing you happy holidays and ongoing success in 2019!

- Finstro

Rated 5 out of 5 stars

easy to access

easily accessible finance,however the interest rate is very high,given our current prime rate is 1.5%

7 December 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

We have been working with Finstro for some months now and find them to be very professional. They deliver what they claim and do so efficiently and pleasantly.

6 December 2018
Unprompted review
Rated 1 out of 5 stars

Constant problems with platform

Constant problems with platform
Very slow 3-5 days late paying suppliers
Reps always have to email the head office for answers but takes days to get reply
Facility is very deceiving in its advertisement and should be reported
All accounts need full docs such as bank statements profit loss and so on
In short great ideas horrible implementation I can’t see them being able to retain customers long term

6 December 2018
Unprompted review
Rated 5 out of 5 stars

Everything was completed professionally…

Everything was completed professionally and promptly with excellent communication at the time of the loan negotiations. Regular emails announce when payments are due which is a benefit to both lender and borrower, along with a phone call from a designated contact person.

30 November 2018
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, efficient with services and customer payments. Extremely satisfied

24 November 2018
Unprompted review

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