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Finstro Reviews 367

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TrustScore 1.5 out of 5

1.3

Non-bank financial service
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Rated 1 out of 5 stars

Constant problems with platform Very slow 3-5 days late paying suppliers Reps always have to email the head office for answers but takes days to get reply Facility is very deceiving in its adv... See more

Rated 1 out of 5 stars

DO NOT TRUST YOUR AVAILABLE DRAWDOWN BALANCE. They don't own up to posting mistakes. Massive amounts like $14,800 payment that went missing and I had to do the work myself to prove it to them and th... See more

Company replied

Rated 1 out of 5 stars

This company are without a doubt one of the worst I have encountered. I would give minus stars if I could. This company has been one of the most stressful and frustrating financial experienc... See more

Rated 2 out of 5 stars

Make some improvements and we will be a long term customer Things went wrong in setting up the facility and with the high level of interaction with the account manager should have been picked up and... See more

Company details

  1. Non-bank financial service
  2. Financial advisor

About Finstro

Written by the company

Take back control of your customers, their payments and your plans for growth.

Instant approval for Trade Facilities that can pay your invoices, fund slow paying debtors and access cash to help grow your business.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

367 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent Customer Service from Oliver Lance

The service provided by Oliver Lance is excellent. He is very professional and knowledgeable and follows through the tasks that need to be done. I have spoken to other team members at Finstro. They have been very helpful.

11 January 2019
Unprompted review
Rated 5 out of 5 stars

So helpful and considerate

So helpful and considerate. Absolutely fantastic service and assistance from Devon & Oliver. No hesitation in recommending Finstro. Thanks Finstro.
Morrie (Peninsula Luxury Drive)

7 January 2019
Unprompted review
Rated 5 out of 5 stars

The Ultimate Business Partner

As a small business I often use Finstro to help "iron out" our cash flow. Our facility is easy to use and the costs are extremely competitive. It's great to know it's there when we need it - and so simple to use and monitor. The team at Finstro are always happy to help and a pleasure to deal with.
Finstro forever :)

29 December 2018
Unprompted review
Rated 4 out of 5 stars

Weekly Repayments

Really hate the fact that the repayments are preset as weekly and no option for monthly. Doesn't take into account if something happens one week with our cash flow we can not make that payment. At least fortnightly or monthly gives us time to fix any upcoming dramas

21 December 2018
Unprompted review
Rated 4 out of 5 stars

A good year with Finstro

It has been a pleasure in general dealing with Finstro since May 18 and look forward to dealing with Finstro in 2019. I would like to thank Oliver Lance who is an Account Manger with your company for all his assistance and look forward to working with Oliver in 2019

Looking forward to seeing 5 stars next year

21 December 2018
Unprompted review
Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with! I had outstanding service and access to my account specialist 24/7 which wasn’t even part of the mandate! Sue went above and beyond when I required some immediate assistance and or even attention, which most companies would not have jumped to handle on my behalf!
I can not recommend Finstro Perth more highly!

20 December 2018
Unprompted review

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