From the quality of their clothing, no matter whether knit wear, basic tees or denim - speaking from a man's perspective here - to their excellent and incredibly fast customer service as well... See more
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Hi I left a review 2 days ago regarding Fiorucci lack of communication re order placed. I had a response saying that they had not received my emails regarding my query on order placed end of Decemb... See more
Company replied
IT WAS MY 1st time ordering sadly the duty xtra was too 🔝 LAURA gave the Best, Friendly, faithful 100stars service xoxo THANK YOU Laura U R Wonderful. If FIORUCCI would use a different shipping ☺️🙋�... See more
Great customer service - unfortunatley one of my items arrived faulty. The customer service team replied promptly and the matter was quickly rectified over email. I also sent an item back which was a... See more
Company details
Written by the company
An iconic Italian fashion brand founded on the values of creativity, invention, excitement and inclusivity. Fiorucci was established by Elio Fiorucci as a collaborative and creative brand where fashion, art and music mixed in a cohesive environment. Elio spotted all that glittered and gathered it together to make a party. A party to which all were invited! Since the re-launch in 2017, Fiorucci has turned the world back into a sparkling technicolour with the opening of its flagship store on Brewer Street, right in the heart of London’s Soho. With a bar, cafe, customisation station and VIP shopping area, the store is a colourful swirl of energetic design, atmosphere and experiences. As soon as the store opened, the parties began, hosting an array of events including live music, DJ sets, art and photography exhibitions, drag battles, comedy nights and London Pride celebrations, just to name a few! Fiorucci is famous for its iconic Angels shapeshifting across organic cotton t-shirts, crops, hoodies, sweatshirts and joggers, alongside its celebrated graphic tees from the electrifying visual archive, and a full range of premium denim for men and women. Keep your eyes peeled for seasonal capsules, you never know what adventures the Angels will go on next. The brand moves forward recognising its responsibility to make more responsible choices to minimise social and environmental impacts. 95% of our cotton styles are made from 100% organic cotton that is grown responsibly without genetically modified seeds and made in factories where fair treatment and inclusivity is at the forefront. For PF21, we introduced PYRATEX® cosmetic Il, a fabric made from carbon neutral seaweed. PYRATEX® cosmetic Il is produced exclusively from sustainable raw materials, using methods that save both energy and resources, with no chemicals released as waste. Fiorucci promises to be open and honest as we go on this journey of change for the better and we are excited to continue the adventure together.
Contact info
39 Brewer Street , W1F 9UD, London, United Kingdom
- help@fiorucci.com
- fiorucci.com
An incorrect delivery address was…
An incorrect delivery address was recorded. After flagging this late on a Sunday evening, I was relieved to have received a prompt message the next day assuring me that not only had t he address been amended, but that my items would be dispatched soon.
Very pleased.
30 November 2021
Unprompted review
Caring and Punctual Service
After an initial issue regarding the order from the website, Laura from customer service was ready and fast enough to cancel the mistaken orders and send my money back. Gladly now I will need to fast receive my Fiorucci purchase! Thank you
24 November 2021
Unprompted review
Purchase from Australia
I made an international purchase, the items arrived incredibly quick, which was fantastic. The quality of the items were great and the shirt looked a lot better in person.
I purchased two to ensure I got the right size and the returns process was very simple, Laura was super helpful and the couriers picked it up directly from me. I will definitely be shopping again!
17 November 2021
Unprompted review
Great customer service!
Quick response time with a helpful customer service team!
22 October 2021
Unprompted review
The sizing is a bit small
The sizing is a bit small! But the custome service is great! Got help the same day and was abel to return even though the 14 days for return had passed.
21 October 2021
Unprompted review
Great brand and amazing service
Great brand and amazing service, thank you :)
25 June 2021
Unprompted review
I had the pleasure of dealing with…
I had the pleasure of dealing with Laura after I had made a mistake of my own making on making an order with Fiorucci and she could not have been more helpful.
Fantastic customer service and thanks again Laura.
22 June 2021
Unprompted review
Unusually Poor Quality
The clothes I have got from this shop before have all been brilliant quality, but I got a pair of their light blue jeans with the cherub print all over and the denim is great quality and fits perfect but the cherubs are peeling off pretty much as soon as I put them on the first time, we asked to exchange for another pair which they refused and said they'd give us a discount on a next purchase (£10)... p*ss take for £100 jeans
7 May 2021
Unprompted review
I ordered a sweatshirt for my daughter…
I ordered a sweatshirt for my daughter end November as a Christmas gift 2020.
When Fiorucci sent it they put the wrong receiver name. This have resulted in that we never got the package and everytime I write them it take 1-2 weeks before I get a reply.
As of 16th of February 2021, I still haven’t gotten the sweatshirt and Fiorucci refuse to give me my money back.
I have never dealt with anyone this rude.
Kind regards,
Zizi
16 February 2021
Unprompted review
Returns a nightmare
Product great but returns a nightmare. Wont even bore you with the details. It has put me off ordering from them again.
7 January 2021
Unprompted review
WORST SHOPPING EXPERIENCE EVER AVOID AT…
WORST SHOPPING EXPERIENCE EVER AVOID AT ALL COST!
I proceded and order on the 26/12/20 that has not yet been processed...Despite my several attends to contact their customer support I had no response from them. After a week I asked SEVERAL TIMES to cancel my order however they ignored me and took the money from my account...SO unprofessional AVOID AT ALL COST
5 January 2021
Unprompted review
Bad service
Bad service
I am still missing a pair of trousers and the help service do not respond or have any solutions. I have been written an email 5 November 2020 and have not heard anything from them about what to do! I really want the trousers I have paid for and looking forward to wear.
22 November 2020
Unprompted review
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