Firebrand Training Reviews 2,495

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and supportive approach, which made complex topics understandable and enjoyable. Many people highlight the high quality of the courses and materials, noting that the structured and intensive learning environment, often with practical exercises and real-world examples, significantly contributed to their success in certification exams. The overall service, including the residential experiences and the support provided, is frequently described as excellent, with many appreciating the personalized guidance and the positive impact on their career development. However, some people mentioned initial struggles with finding a mentor or minor hiccups at the start of their experience. A few others felt the training was very intense, and one reviewer noted concerns about the effectiveness of some training methods.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and dedication.... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the engaging and well-structured... See more

Service

Consumers find service to be positive, with many reviewers describing it as an excellent professional... See more

Product

Reviewers express satisfaction with the product, highlighting its effectiveness in helping them pass... See more

Quality

People report positive experiences with quality, highlighting the excellent training, superb instructors, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TOGAF® Enterprise Architecture Combined 10th Edition with Dr. Fayed. A challenging course, but made much more enjoyable by Dr Fayed who is extremely knowledgeable on the topic. Exam tips and tech... See more

Company replied

Rated 5 out of 5 stars

I attended Togaf enterprise architecture combined 10th edition Dr.fayed was very encouraging and he explained in very clear and smooth way and he is really straight to the point also I loved how his... See more

Company replied

Rated 5 out of 5 stars

Great training! Dr.Fayed took us in 3 days through the theory of the TOGAF 10 enterprise architecture framework, which is a major performance in itself, but also trained us to work with the framework... See more

Rated 5 out of 5 stars

Great experience! 3 days of intense learning was made easier, fun and focused, great job by the trainer, Dr. Fayed Ahmed! And amazing facility by Firebrand


Company details

  1. #93 of 127 best companies in Educational institution
  2. #3 of 6 best companies in Business school
  3. #79 of 100 best companies in Career and Education Provider
  4. #18 of 23 best companies in IT support and services
  5. #8 of 12 best companies in Educational testing service
  6. #2 of 2 best companies in College of Technology

Written by the company

We specialise in accelerated courses that help you become competent, confident, and certified fast. Accelerated courses in Cybersecurity, AI, Data, Project Management, GRC, Cloud & more from the top vendors in the world, including Microsoft, ISC2, AWS, Cisco, CompTIA, TOGAF, ISO & ISACA. Train onsite, online, or in the centre of major UK cities. Find out more at https://firebrand.training/uk

Firebrand OIL

Written by the company

Introducing Online Instructor-Led courses
At Firebrand, we are committed to helping you achieve your certification as fast as possible, and we’re determined to keep this promise throughout these difficult times. We have launched an Online Instructor-Led option to all of our courses - meaning you can now achieve your certification as if you were in a classroom. Get certified in record time, from the comfort of your home - Firebrand style. About Online courses: https://firebrand.training/uk/online-instructor-led-training
COVID-19 Updates and Actions
We understand that the current Coronavirus pandemic has led to unprecedented challenges to everyone. All our courses are running as normal, through our Online Instructor-Led platform. For updates and announcements about anything related to COVID-19, please follow the link below or contact us. COVID-19 Updates: https://firebrand.to/34ygTc4

Certification Guarantee

Pass first time or train again free

In the unlikely event that you don't pass your exam first time, the Firebrand Certification Guarantee means you can train again for free if you don't pass. You can sit the same course as many times as required for 12 months, paying only for exam fees, accommodation and incidental costs.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.4

All reviews

(2,495)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good use of real experience

The material while dry was delivery well with real life examples bringing it to life

8 June 2025
Firebrand Training logo

Reply from Firebrand Training

Hi!

Thanks for sharing! We’re happy the practical examples enhanced your learning experience

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Great course

Great course, great instructor (who I'm not allowed to name)

5 May 2025
Firebrand Training logo

Reply from Firebrand Training

Hi!

We appreciate your feedback and are happy the instructor made a positive impact

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Jade is the best!

I think Jade is absolutely amazing at what she does and makes my time with Firebrand very enjoyable.

7 July 2025
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Reply from Firebrand Training

Hi!

Thanks for sharing! We agree — Jade is amazing and we’re lucky to have her

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Good experience overall

Good experience overall

Teacher was very authentic and personally driven by the topics. Interesting insights were shared throughout the schooling. Accomodation was also nice, good food and spa. Maybe the rooms could've been more tidy.

9 June 2025
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Reply from Firebrand Training

Hi!

It’s great to hear you enjoyed the teaching and amenities. We appreciate the feedback on room cleanliness and will address it.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Service delivery was really good and…

Service delivery was really good and response from questions asked. The tutor was really good too.

20 May 2025
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Reply from Firebrand Training

Hi!

That's great, we are glad you found the course so helpful.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Really good experience

Really good experience - would use again

13 June 2025
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Reply from Firebrand Training

Hi,

Thanks for the great feedback! We would love to have you train with us again

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Quality of Course Delivery

The teaching sessions were thorough and effective

6 May 2025
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Reply from Firebrand Training

Hi!

Thank you! We are glad you found the sessions thorough and effective

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 3 out of 5 stars

Courses had no hands on quizzes paper…

Courses had no hands on quizzes paper works etc. Instructor only read materials.

16 June 2025
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Reply from Firebrand Training

Hi!

We appreciate your input and will look to incorporate more hands-on activities and interactive materials.

Kind Regards,
Glenn Hutchinson
Customer Experience Manager

Rated 3 out of 5 stars

Long waiting times for dinner.

Long waiting times for dinner.
Hotel staff trainees?
Excellent course leader.
Good course material.

14 May 2025
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Reply from Firebrand Training

Hi!

We appreciate your comments and are happy the course met your expectations.

We will address the dinner wait times and service.

Kind Regards,
Glenn Hutchinson
Customer Experience Manager

Rated 2 out of 5 stars

To much for 4 days to get your…

To much for 4 days to get your certificate. To intense not enough time to study. 8 hours training with 1 hour luch and than you should study min 4 hours

23 June 2025
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Reply from Firebrand Training

Hi!

We appreciate you sharing your experience. We recognize the training is intensive and will look into ways to better support study time during the course

if you wish to discuss your experience further, please contact us at open@firebrandtraining.com

Kind Regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Go for it

The team at Firebrand will always go the extra mile to accommodate your needs, and the training, hotel, food, resources and lecturers are great.

28 May 2025
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Reply from Firebrand Training

Hi!

We appreciate your kind words! It’s great to know our team and facilities have made a positive impact.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 1 out of 5 stars

Very bad

Very intense training and not good trainer

2 June 2025
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Reply from Firebrand Training

Hi!

Thank you for your honest feedback. We’re sorry to hear the training felt intense and didn’t meet your expectations. We appreciate your input as we continuously strive to improve.

If you wish to discuss this further please contact open@firebrandtraining.com

Kind Regards,
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Firebrand Review

What made my experience great was the combination of Firebrand’s focused, intensive training approach and the supportive environment they provide. The residential format was especially helpful, as being in a distraction-free setting allowed me to fully engage with the course content and stay on track.

A key highlight for me was the support I received from my mentor, Perran James. He was incredibly helpful and understanding during a tough time I was going through personally. His guidance, patience, and encouragement made a difference and helped me stay motivated throughout the course.

Firebrand is doing a great job overall. If there's one area for improvement, it would be offering a bit more flexibility with course dates. That said, I’m very satisfied with the experience and would consider them again for future training.

27 June 2025
Unprompted review
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Reply from Firebrand Training

Good morning,

Thank you so much for your thoughtful and detailed review! We're thrilled to hear that our format created the right environment for you to fully engage and succeed.

We're especially pleased to hear how much of a positive impact Perran had on your experience. We'll be sure to pass on your kind words and I am sure he’ll be delighted to know his support made such a meaningful difference during a challenging time.

We also really appreciate your constructive feedback regarding course date flexibility. It's something we're actively reviewing to ensure we can better accommodate a variety of schedules in the future.

Thank you once again for your recommendation and for choosing Firebrand. We’d be delighted to support you again on your future learning journey.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Excellent trainer who used multiple…

Excellent trainer who used multiple methods to keep the candidates interest during what was expected to be a dry course

12 June 2025
Unprompted review
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Reply from Firebrand Training

Good morning,

Thank you for your feedback. We're glad to hear the trainer was able to maintain interest throughout the course using a variety of methods. We aim to deliver content in an engaging way and appreciate your comments.

We look forward to seeing you again soon
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

TOGAF Foundation & Practioner

I had the pleasure of attending a TOGAF course led by Ahmed, and I can confidently say it was one of the most engaging and insightful learning experiences I’ve had. Ahmed brings a refreshingly positive and enthusiastic approach to teaching, which immediately sets a motivating tone for the sessions.

What truly stood out was Ahmed’s ability to bring the TOGAF framework to life. Rather than relying solely on theory, he consistently illustrated complex concepts with real-world examples that made the material not only easier to understand but also directly applicable to our work. His practical insights and relatable scenarios helped bridge the gap between abstract architecture principles and day-to-day enterprise challenges.

Ahmed’s clarity, patience, and passion for the subject made the course both accessible and enjoyable. I would highly recommend him to anyone looking to deepen their understanding of TOGAF or enterprise architecture more broadly.

12 June 2025
Unprompted review
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Reply from Firebrand Training

Good morning Chris,

Thank you so much for your thoughtful and detailed feedback. We’re happy to hear that Ahmed’s engaging and practical teaching style made the TOGAF course both insightful and enjoyable for you. It’s great to know that his real-world examples and enthusiasm helped make complex concepts more accessible and relevant to your work. Thats always been our aim at Firebrand, to bring the content to life so we are glad we hit the button!

We appreciate your recommendation and wish you every success in your enterprise architecture journey!

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Fayed has presented the TOGAF EA…

Fayed has presented the TOGAF EA curriculum in an engaging way and helped us understand complex concepts in a clear and simple way. He was also flexible around my fixed work arrangements

12 June 2025
Unprompted review
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Reply from Firebrand Training

Good morning Lukas,

Thank you for your kind words. We’re glad to hear that Dr. Fayed was able to present the TOGAF curriculum clearly and engagingly. We know how difficult it can be to juggle a work schedule with training and development so are happy it worked out positively for you.

We appreciate your feedback and wish you all the best for the future

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

First for aprenticeships

We have worked with Firebrand for years, providing apprenticeships and great opportunities for those on them.
Perran has been instrumental in how we can run these. Providing great candidate support and clear guidance all the way through.
I would recommend anyone to take an apprenticeship with firebrand

9 June 2025
Unprompted review
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Reply from Firebrand Training

Good morning Tom,

Thank you for your continued partnership and kind words. We’re delighted to hear that Perran’s support and guidance have made a positive impact on your apprenticeship experience. We truly appreciate your recommendation and look forward to continuing to work together.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 4 out of 5 stars

Compact, but sufficient preparation to pass the exam

In the week from 06-05-25 to 09-05-25 I took the course TOGAF® Enterprise Architecture Combined 10th Edition given by the instructor Dr. Fayed.

The course was given in 4 days. Two days for Foundation, two days for Practitioner. Which covers the subjects at a fast, but manageable pace.

Foundation
The foundation part was really great. Theory mixed with Kahoots, quizzes and other energizers to get the material to sink in. Everything covered within the course was sufficient to pass the exam.

Practitioner
The practitioner part was almost really great. This part of the course is more practical. Cases were being covered in small groups, and afterwards discussed with the whole group. Although this concept is really great, it was a bit overdone, with too many cases following in short order. This meant you were only discussing cases and reading cases. I would have preferred some more variety in this part of the course (e.g. revisiting Foundation, mixing it with some theory, introducing other ways to discuss a case)

Practitioner is very abstract, but the course prepares you well for the exam. Not only with theory, but also with practical advice on how to approach the exam

7 May 2025
Unprompted review
Firebrand Training logo

Reply from Firebrand Training

Good morning,

Thank you very much for taking the time to share your detailed feedback. We’re glad to hear that you had a positive experience with Firebrand.

We appreciate your constructive comments regarding the Practitioner section. Your suggestion to introduce more variety and integrate theory alongside practical cases is valuable and will be considered to enhance the learning experience. It’s great to know that you found the course well-prepared you for the exam with both theory and practical advice.

Thanks again for your feedback and we wish you every success with your certification and the future!

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Special thanks to Perran

Special thanks to Perran. What sets Firebrand apart was the mentoring and help received from Perran who helped and guided us from the start of the apprenticeship. Made the whole experience better and his positive attitude helped when things got stressful. Couldn't fault Perran on anything.

29 May 2025
Unprompted review
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Reply from Firebrand Training

Good morning Reza,

Thank you so much for your kind words and special thanks to Perran. We’re thrilled to hear that his mentoring and positive attitude made such a difference throughout your apprenticeship journey. It’s great to know he was able to support you, especially during challenging moments. We’ll be sure to pass on your compliments! He certainly is a fantastic learning mentor!

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Highly recommend Perran James

Training with Firebrand was an amazing experience. They provided prompt assistance from start to finish allowing for me to pass my Level 4 apprenticeship. But what truly set them apart was my learning mentor Perran. He went above and beyond, helped me during difficult times and ensured that even due to extenuating circumstances I came out passing the apprenticeship and with the grade I hoped for. Would highly recommend Perran as a tutor and Firebrand as a whole.

29 May 2025
Unprompted review
Firebrand Training logo

Reply from Firebrand Training

Good morning Abu-Bakr,

Thank you for sharing your experience and kind words. We’re delighted to hear that Firebrand’s support, especially from your learning mentor Perran, helped you succeed despite some challenging circumstances. Congratulations on passing your Level 4 apprenticeship with the grade you aimed for! We truly appreciate your recommendation and wish you all the best in the future.

Kind regards
Glenn Hutchinson
Customer Experience Manager

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