Great products, but slow dispatch and receipt of goods. Next day delivery option needed. Standard delivery by other competitors are generally next day or 2 days max.
Company replied
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See what reviewers are saying
Excellent products but free postage meant they arrived much later than described. That may be Royal Mail’s fault though. I would have appreciated an email letting me know the parcel had been dispatc... See more
Having failed to find a correct sized 27cmW x 7cmH box at the usual internet outlets I found this company. 1: they had it on stock and didn’t try the usual ‘place your order and then we’ll see when o... See more
I started buying from their Amazon shop, but then found their website. Excellent prices and even better service, kept updated with the delivery times and can not fault. Even better they have Trade di... See more
Company details
Written by the company
Find simpler and safer fire door products... Simpler because every door pack includes the ironmongery, fixings and fitting instructions needed to ‘fit it right’ first time. SAFER because we also include intumescent protection pads (required by up to 99% of all fire door hinges, locks, latches and viewers etc..). with all specification documents available to INSTANTLY DOWNLOAD for free.
Contact info
High East Street , DT11HR, Dorchester, United Kingdom
- 01305457703
- info@fireessentials.co.uk
- fireessentials.co.uk
4.1
Great
101 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing service …
I started buying from their Amazon shop, but then found their website. Excellent prices and even better service, kept updated with the delivery times and can not fault. Even better they have Trade discounts.
Thank you Jay from Nicholsons Carpentry
6 January 2025
A+++++++++
28 December 2024
Absolutely brilliant intumescent strips…
Absolutely brilliant intumescent strips and company first class and very reasonable
4 December 2024
Poor fitting details
Whilst I’m sure the product is satisfactory the installation details provided are so small it’s difficult to follow. I asked for separate fitting instructions or a link neither of which were provided .
19 November 2024
Reply from Fire Essentials Ltd
Hello Chris, thank you for your review. We absolutely appreciate that the text and print on the instruction sheet sent out with these drop seals can be quite small. Unfortunately, I can’t see any record of receiving any enquiry from you as we would have been able to help you (sorry if I’ve missed an email please let me know if you have contacted us) but the full page pdf version of the manufacturers fitting instructions are available to instantly download from the product page on our website. The ‘downloads and specifications’ tab includes any product brochures, fire test evidence, fire certification and fitting instructions in an effort to make sure our customers have instant access to all the information available. Again please accept my apologies if we have missed an email or other communication from you but please contact us if you need anything else. Regards, Sarah (Director on behalf of Fire Essentials Ltd)
Above and Beyond all good 👍👍
12 November 2024
Well I dont know yet
Well I dont know yet . Difficult to put up so it’s not up yet and hard to tell if it works as I’d have to set fire to the house .
16 October 2024
Worst ever instructions
I bought the drop seal for my London flat door. It had the worst instructions of anything that I have ever bought. It was quite impossible to construct the drop using these instructions. If I was managing the company I would ashamed to send out a product with such meaningless pictures without relevant text.
10 October 2024
Reply from Fire Essentials Ltd
Hi Christopher, thank you for your review. We absolutely appreciate that these fire rated surface mounted door seals are not the easiest to install. This is why we make the manufacturer's fitting instructions and a brief photo guide available in the product description on the website (along with the product brochure). It is also why we attach a link and QR code to the paperwork (sent out with each order) so that customers can contact us directly should they need any further information or technical support. As sellers of specialist fire rated products our goal is to provide as much information as we can. I can't see any correspondence from you relating to any issues but I have asked the team to ensure that the 'downloads and specifications' tab on these seal products and all our 'contact us' information is clearer, to avoid issues in the future. Thank you again for your review and we will make changes where we can, to improve our communication of the information and support we offer, for these products. Regards, Sarah Dennis-Minns (Director)
Got what I ordered in good time with…
Got what I ordered in good time with good communication
5 October 2024
Service as it should be.
Small problem with the courier resolved by very good communication and immediate action.
3 September 2024
Super service with prompt delivery
23 August 2024
Delivery worrying
The delivery was prompt but just left outside the apartment block.
The inductions were hidden inside the little box of screws. The man could not fit it without taking off skirting boards at both sides for the mechanism to work. He would not do this so I'm left with the seal unfitted.
20 August 2024
Reply from Fire Essentials Ltd
Hi Christine, thank you for your review. Firstly, I’m sorry that the courier left this parcel outside your door and I have contacted the courier this morning to make a complaint regarding this. We do our best to review the couriers we use and I’ll ask the team to look again and see if we can do anything more from our side, to ensure couriers follow the appropriate instructions and I really do appreciate how frustrating it can be when couriers don’t do what they are asked to. Also, I believe that I spoke to you before you purchased the seal and I sent you a copy of the fitting instructions so your fitter could have a look, to make sure they were able to fit it. These seals can be fitted to frames so I’m not sure the problem your fitter was having, if you call our office we would be happy to help with any installation issue. Thank you again for your review and if there’s anything else I can do please get in touch. Regards, Sarah (Director at Fire Essentials Ltd)
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